Not told about additional charge.
I dropped my 2005 Toyota highlander off to have a power steering pressure line replaced. They looked at it the day before and gave me an estimate that was fair and accurate so I arrange to drop it off. When I dropped it off I discuss the tire rotation and told him I wanted to five tire rotation because the car had new tires and a new spare underneath of it and could they take a look at the brakes while the tires were offBecause I felt it may soon be due for brakes. The charge to rotate the tires was $36. Well I have free tire rotations at fire stone because I have fire stone Bridgestone tires on it for $36 it wasn’t worth taking at the fire stone knowing that I would never let them service my vehicle beyond tire installation I told them to go ahead and rotate the tires. I got a call from Ed the following morning he told me the power steering line repair was all done and that I really wanna rotate the tires because they look brand new. I told them they had almost 20,000 miles on them already and I still wanted the spare rotated out onto the car. When I went to pick the vehicle up the bill was $40 or so more than I expected it to be based on the quote I got the day before and I asked why so much. I was told because they rotated the spare out from underneath of the vehicle. I questioned that they knew I wanted that done to begin with and still quoted me $36 for the rotation. If you would’ve told me you were going to charge me $72 I would’ve told you to not rotate the tires because for $36 it’s not worth sitting at fire stone for an hour but for $72 And go get an ice cream and get a free tire rotation. They almost had a new customer for all of my vehicle repair needs but after this I’m not so sure that I will return. I am a retired 25+ your master technician and former repair shop owner. I am very sketchy about who I let touch my cars when I can’t fix them myself. I had high hopes for the shop especially because they’re very close to my home but now I think I’m Going to have to search for another shop. I wouldn’t say don’t go there for service because I do think they’re very competent. But nothing frustrates a shopper or a service purchaser then a bill bigger than expected at the end of the day.
Ed F. from A. Arundel Auto Service Center responded on 09/16/2020
Mr. Dermota, Sorry I was not there to discuss your bill when you picked up your vehicle yesterday. Our normal 4 tire rotation is $36. More time is involved to retrieve the spare out from under the car, rotate it and put another tire back under the car as a spare. This was the reason for the additional cost and a miss communication on our part. We would like you to return as a customer, so I will be sending you a check for $53.16 which is 10% refund of your ticket from yesterday. If I had been there yesterday I would have offered it to you at that time. If you choose not to return, please remember we stand behind the work we did yesterday for 12 months/12,000 miles. We Appreciate your Business!