Overview

Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5Overall Rating 4.61/5rating 4.61

383 Reviews

94% Would Recommend
Latest Review 13 days ago

Reviews


PA
Patricia A.
Rolling Meadows, IL
Cadillac CTS
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/09/2018 Category: Service
Patricia said the business was very nice but they let her leave with her vehicle without functioning brake lights. She had to get them replaced on her own after driving home without them working.
This review was collected via phone interview by Customer Research Inc.

TS
Tony S.
Arlington Heights, IL
Honda Civic Cpe
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/15/2018 Category: Service
Tony said the business gave him a quote that was higher than what other facilities in the area would have charged. The amount of time that the staff said the service would take was also longer than others in the area quoted.
This review was collected via phone interview by Customer Research Inc.

MS
Mary S.
Elk Grove Village, IL
Hyundai Sonata
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/16/2018 Category: Service
Mary said she would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

SP
Sarah P.
Wood Dale, IL
Volkswagen Passat
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/09/2017 Category: Service
Sarah said it took awhile. There were a lot differences with the prices.
This review was collected via phone interview by Customer Research Inc.

KC
Kevin C.
Glenview, IL
Subaru Impreza
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
02/08/2017 Category: Service
Spoke with Kevin's son. He said he was told the service would cost $1,000. When his dad spoke with them, he was told the service would cost $650.
This review was collected via phone interview by Customer Research Inc.

JS
Julia S.
Schaumburg, IL
Honda Odyssey
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/11/2016 Category: Service
Julia said the towing service at this business is not very good and they charged her extra. She would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

GW
Greg W.
Arlington Heights, IL
Chevrolet TrailBlazer
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/21/2016 Category: Service
Greg said the overall experience was average. However, he is happy with the work the business did for him and he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

SD
Stephen D.
Milwaukee, WI
Ford Taurus
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/07/2016 Category: Service
Stephen said since going in to this business for service his vehicle is difficult to start up in the morning. He mentioned they replaced the starter and a wear harness, but for some reason this replacement is not working effectively. He has an appointment to go in on Monday.
This review was collected via phone interview by Customer Research Inc.

NF
Nicola F.
Arlington Heights, IL
Subaru Forester
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
07/12/2016 Category: Service
Nicola said there were inconsistencies with finding the problem identifying the cause of the steering problem, the follow up of the service did not meet he expectations.
This review was collected via phone interview by Customer Research Inc.

EC
Elizabeth C.
Chicago, IL
Pontiac Grand Am
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
06/30/2016 Category: Service
Elizabeth said she had to make all of the calls to them.
This review was collected via phone interview by Customer Research Inc.

TO
Tameesha O.
Mount Prospect, IL
Pontiac Torrent
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/12/2016 Category: Service
Tameesha said she called and asked how much it'll be for an oil change and she was quoted a price of about $45.00 to $50.00. When she received the bill, it turned out to be about $62.00.
This review was collected via phone interview by Customer Research Inc.

AS
Andy S.
Streamwood, IL
Ford Explorer Sport Trac
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/03/2016 Category: Service
Andy said everybody at the business was friendly but they took a long time with the service.
This review was collected via phone interview by Customer Research Inc.

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