Overview

Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5Overall Rating 4.62/5rating 4.62
4.6

(458 Reviews)

94% Would Recommend
Latest Review 1 day ago

Reviews


Verified Customer
Palatine, IL
Honda CR-V
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/12/2019
Good Place
I had a good experience. Scott answered all my questions and I felt I received good value for my money. Only negative is the smell of the mechanic inside the car. Oil/gasoline/cigarette smell. Not easy to get out. Recommend paper seat cover and paper floor cover as I've seen in other auto shops.

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Pete K.
Mount Prospect, IL
Ford Taurus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2019 Category: Service
Pete said he was happy with the service.
This review was collected via phone interview by Customer Research Inc.

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Rich T.
Glenview, IL
Jeep Grand Cherokee
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/23/2019 Category: Service
Rich said the business charged him a lot of money to put a starter in his vehicle and they were not negotiable. He also said they wanted to charge him to put their radiator in and not the new one he purchased somewhere else.
This review was collected via phone interview by Customer Research Inc.

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Vijay B.
Mount Prospect, IL
INFINITI EX35
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/23/2019 Category: Service
Vijay said the service was good. His vehicle was delayed by 1 day because of parts.
This review was collected via phone interview by Customer Research Inc.

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Cliff D.
Roselle, IL
Dodge Grand Caravan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2019 Category: Service
Cliff said he didn't know if he was led to believe or that he was just hoping his vehicle would have been done by the end of the day, but it wasn't until around 4:30 when he was towed home. He was provided with a ride home from the business, and mentioned he hasn't been to a commercial mechanic but thought the price was on the higher end.
This review was collected via phone interview by Customer Research Inc.

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Andrew E.
Schaumburg, IL
Ford Focus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/10/2018 Category: Service
Andrew said his visit went well.
This review was collected via phone interview by Customer Research Inc.

JM
Jodi M.
Naples, FL
Mercury Mountaineer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/08/2018 Category: Service
Jodi said the service was not excellent.
This review was collected via phone interview by Customer Research Inc.

CJ
Cyriac J.
Niles, IL
Mercedes-Benz GL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2018 Category: Service
Cyriac said the service was good.
This review was collected via phone interview by Customer Research Inc.

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RAKSHIKESH S.
Elk Grove Village, IL
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2018
Work is solid
The prices are reasonable. We'd like to set up a fleet account. Please see my previous emails regarding our request. Thank you!

BA
Becky A.
Des Plaines, IL
Audi A6
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/23/2018 Category: Service
Becky said this business is really good.
This review was collected via phone interview by Customer Research Inc.

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Pavel G.
Wheaton, IL
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/12/2018 Category: Service
Pavel said the business fixed everything he wanted them to fix, however, he felt the price was a little inflated, He said that he could understand 2 hours of diagnostic time and was fine with that, however, the additional hour was excessive.
This review was collected via phone interview by Customer Research Inc.

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Billy M.
Des Plaines, IL
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Spoke with Deb. She said when the business called for the vehicle to be picked up it still took a couple of hours.
This review was collected via phone interview by Customer Research Inc.

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Dennis D.
Des Plaines, IL
Volkswagen Touareg
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Dennis said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

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Richard Z.
ARLINGTON HEIGHTS, IL
Chrysler 300M
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/04/2018 Category: Service
Richard said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

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Ted M.
Mount Prospect, IL
Audi Q7
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Ted said this business is very nice and polite but he thinks they are not able to work on Audis. He took his vehicle to the Audi dealership and it took care of the problem.
This review was collected via phone interview by Customer Research Inc.

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Kanna J.
Schaumburg, IL
Toyota Corolla
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Kanna said the prices were high.
This review was collected via phone interview by Customer Research Inc.

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Juan F.
Streamwood, IL
Chevrolet Tahoe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/05/2018 Category: Service
Juan said he does not do much business with the business.
This review was collected via phone interview by Customer Research Inc.

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Aleksandr Z.
Chicago, IL
Toyota Sienna
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/22/2017 Category: Service
Aleksandr said they did a great job.
This review was collected via phone interview by Customer Research Inc.

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Shrirman A.
Palatine, IL
Honda Odyssey
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/07/2017 Category: Service
Shrirman said the business was very good and he didn't have any issues. The staff was prompt. He was concerned because the initial quote was $500, and then they raised the price to $800 once they had the vehicle.
This review was collected via phone interview by Customer Research Inc.

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Keith W.
Evanston, IL
Chrysler Sebring
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/27/2017 Category: Service
Keith said this business goes above and beyond in terms of accommodating the needs of their customers. They are helpful in making sure their customers can move from point a to point b when they are having trouble with their vehicles by offering rides or housing options. The customer service at this business is great and overall they do a really great job in making sure their customers are satisfied.
This review was collected via phone interview by Customer Research Inc.