Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

222 Reviews

90% Would Recommend
Latest Review 2 days ago

Reviews


JD
Joil D.
Portland, OR
Volkswagen Jetta Wagon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/04/2017 Category: Service
Spoke with Joel. He said the business did nothing wrong. They were clear about what needed to be done on his vehicle and why it was going to cost what it was going to cost. They also explained everything to him.
This review was collected via phone interview by Customer Research Inc.

BB
Brad B.
Portland, OR
Chevrolet Pickup
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Overall Rating 1/5rating 1rating 1rating 1rating 1
11/30/2017 Category: Service
Brad said he needed many repairs done but the staff would not share what was urgent. He could not even drive around block after having a tune-up done. The old business was very reputable before this new management took over.
This review was collected via phone interview by Customer Research Inc.

SN
Sara N.
Portland, OR
Volkswagen Passat Sedan
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/28/2017 Category: Service
Sara said the customer service was wonderful. The work was wonderful and she has no complaints. Overall she has received wonderful service from start to finish.
This review was collected via phone interview by Customer Research Inc.

LO
Lorri O.
Portland, OR
Honda Accord
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/27/2017 Category: Service
Lorri said this business does a great job. She receives satisfactory results.
This review was collected via phone interview by Customer Research Inc.

CH
Carrie H.
Portland, OR
GMC Yukon
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/25/2017 Category: Service
Carrie said this business does what she needs them to.
This review was collected via phone interview by Customer Research Inc.

NB
Nathen B.
Portland, OR
Jeep Cherokee
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/25/2017 Category: Service
Nathen said on both his last visit to this business and the one before that, one of the technicians was disrespectful. During his first visit, he was quoted one price, but when he went to pay, the price had changed. He discovered that this was due to the fact that the technician had installed a part without his permission. When he questioned the technician, he got an attitude. During the visit before that, a blinker that this business put in quit working less than 30 days after they had installed it. He took the vehicle back, and the technician informed him that he would not fix it next time because the part was not under warranty. For the reasons specified he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

HJ
Harold J.
Portland, OR
Chrysler 300
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Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
11/22/2017 Category: Service
Harold said the gentleman at the front desk did not have a welcoming demeanor and was rude. This business tried to over charge him for a basic service. For the reasons specified, he would not recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

FB
Fred B.
Portland, OR
Lexus ES 350
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Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
11/22/2017 Category: Service
Fred said that he was provided with good service but the prices were a little bit high.
This review was collected via phone interview by Customer Research Inc.

MR
Mary Alice R.
Portland, OR
Honda Civic
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Nothing but stars
I would trust Art of Maintenance with my first born. As it is, I trust them with my 1997 Honda Civic hatchback..♥️

JT
JOHN T.
Portland, OR
Ford Explorer
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/21/2017
Great Service
Tkhe qualit of service and attention to detail is far beyond other vehicle service providers I've used including dealerships

KC
Kyle C.
Portland, OR
Subaru Legacy Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Kyle said this business was friendly and knowledgeable. He took his vehicle in because the emergency brake light had turned on. They fixed it but less than a month later it turned back on again. He will be taking his vehicle back into them again.
This review was collected via phone interview by Customer Research Inc.

MK
Margret K.
Portland, OR
Subaru Impreza Sedan (Natl)
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/17/2017 Category: Service
Margret said this business was great. She stated she wishes she had been told they took Triple A. They were friendly, efficient and quick.
This review was collected via phone interview by Customer Research Inc.

DC
dupree c.
Portland, OR
Chevrolet Silverado 1500
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017
Had engine block replaced
Went for check engine light was told need new motor. I bought truck for cheap price so decided to replace motor Kevin was very helpful in making sure everything was done right they took there time and truck runs great so. Now it's going to cost you some money when you go here but I think it is worth it. Plus have great warranty on there work.

JS
Jim S.
Portland, OR
GMC Sonoma
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2017 Category: Service
Jim said he is a long time customer of this business because they have good people on staff who provide great service.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
Portland, OR
Saturn SL
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/13/2017 Category: Service
Robert said there is a friendly atmosphere at this facility.
This review was collected via phone interview by Customer Research Inc.

GG
Grace G.
Portland, OR
Ford Focus
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/11/2017 Category: Service
Grace said her overall experience was excellent. Her vehicle is working.
This review was collected via phone interview by Customer Research Inc.

SP
Stephen P.
Portland, OR
Chevrolet Tahoe
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2017 Category: Service
Stephen said the staff was good to him and he's received good service so far. He had an alignment done, but his vehicle is still pulling to the right.
This review was collected via phone interview by Customer Research Inc.

WE
William E.
Green Valley, AZ
Honda Civic Si
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Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/07/2017 Category: Service
William said he was very pleased with his service. It was good.
This review was collected via phone interview by Customer Research Inc.

LH
Lloyd H.
Portland, OR
Chevrolet S-10
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Lloyd said this is a good place to go for service. He trusts the employees but said it's expensive. His vehicle was in for 2 weeks before they found out what was wrong. The employees said the fuel pump was okay, but in the end the problem was the fuel pump.
This review was collected via phone interview by Customer Research Inc.

RW
Ryan W.
Portland, OR
Nissan Pathfinder
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Overall Rating 1/5rating 1rating 1rating 1rating 1
10/28/2017
Bad experience
Front office staff isn’t very professional. Lots of angry swearing and shouting coming out of the front office. Lack of authentic care in their service and interactions. They didn’t exhibit any behavior that would make me want to trust them. And ultimately, I came in for my check engine light being on — it’s still on, $1900 later. My car feels worse than when I arrived.