Overview

Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5Overall Rating 4.46/5rating 4.46

222 Reviews

90% Would Recommend
Latest Review 3 days ago

Reviews


TD
Tina D.
Portland, OR
Buick Verano
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/03/2018
Please include break down of cost on report
Con:I could not find a break down of what i was charged(hourly rate, time spent on repair, cost of each part, ect.) on the bill.
Pros: Service was great, they were quick and efficient. They take great notes, have a web site to view your report and send a link to your cell phone to have on the spot viewing. They showed me the damage parts.

CH
Charles H.
Portland, OR
Honda Civic Si
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/30/2018 Category: Service
Charles said he had a good experience.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Portland, OR
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/18/2018
Lubrication and replacement of brake fluid, transmission fluid and coolant.
The cost of maintenance continues to overwhelm me. Replacing those liquids cost 600 dollars?

ER
Eric R.
Portland, OR
Honda CR-V
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Eric said there were a few scheduling conflicts. The staff told him a certain day, then that day, he was told they were too busy.
This review was collected via phone interview by Customer Research Inc.

JR
John R.
Portland, OR
Ford Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/02/2018 Category: Service
John said they did a good job and met their quote.
This review was collected via phone interview by Customer Research Inc.

NR
Nita R.
Portland, OR
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/24/2018 Category: Service
Nita said the business provided good service.
This review was collected via phone interview by Customer Research Inc.

FN
Frances and Allen N.
Portland, OR
Subaru Forester
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/20/2018
great service for an oil change, replacing bulbs and general check-up
I wasn't going to complain, because it's not a big deal, but since you asked: It states on the invoice "driver side vacuumed". It wasn't vacuumed, in fact there were large clumps of dirt on the driver's side that would have easily been swept up by a vacuum.
Other than that, everything was great. And as I stated, it really wasn't a big deal.

NM
Nick M.
Portland, OR
Jeep Cherokee
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/26/2017 Category: Service
Nick said this business was very quick and courteous. They provided him with all of the information he needed, but he thought the service could have been cheaper.
This review was collected via phone interview by Customer Research Inc.

KC
Kyle C.
Portland, OR
Subaru Legacy Wagon
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/17/2017 Category: Service
Kyle said this business was friendly and knowledgeable. He took his vehicle in because the emergency brake light had turned on. They fixed it but less than a month later it turned back on again. He will be taking his vehicle back into them again.
This review was collected via phone interview by Customer Research Inc.

LH
Lloyd H.
Portland, OR
Chevrolet S-10
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/30/2017 Category: Service
Lloyd said this is a good place to go for service. He trusts the employees but said it's expensive. His vehicle was in for 2 weeks before they found out what was wrong. The employees said the fuel pump was okay, but in the end the problem was the fuel pump.
This review was collected via phone interview by Customer Research Inc.

RM
Robert M.
Portland, OR
Saturn LW
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/27/2017 Category: Service
Robert said he liked the service.
This review was collected via phone interview by Customer Research Inc.

SU
Sharon U.
Portland, OR
Ford Ranger
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/24/2017 Category: Service
Sharon said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

CS
Clarence S.
Portland, OR
Cadillac DTS
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/21/2017
Left Turn Signal Repair 2007 Cad DTS
Repaired while I waited in a clean well kept customer waiting area. The cost was $72.00 more than estimate.

AS
Aaron S.
Portland, OR
Hyundai Elantra
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2017 Category: Service
Aaron said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

JM
John M.
Portland, OR
GMC Sierra 2500
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2017
a check of transmision trouble
I told the shop of what thought was wrong with my truck and had their tech. look it over. and was glad to hear it was,nt that bad as I thought it might be, my thanks too the shop for getting problem fixed.

AB
Alan B.
Ilwaco, WA
Ford Explorer
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/28/2017 Category: Service
Alan said he is a repeat customer of this business. They did a good job and washed his vehicle when it was done. It was a nice touch.
This review was collected via phone interview by Customer Research Inc.

RC
Robert C.
Portland, OR
Chrysler Sebring
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/18/2017
Repair on my Sebring....
The cost of repairs on newer cars is staggering. And the charge for a computer analysis to find out what's wrong is appalling. I have no idea of whose fault this may be...The manufacturers? The current economy? A general tendency towards Greed?
Nevertheless, I do trust Art of Maintenance to do what's right by me...Thanks.

AP
ALVIN P.
Portland, OR
Ford Mustang
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2017
Good
I won't know for 5 days. Need to let the car sit and find out if they found the problem. 1 thing I will suggest is when you bring the car back to the customer, should have the driver either wear gloves or wash off his hands. I had to wipe off the grease from steering wheel and door panel

JB
John B.
Portland, OR
Dodge Pickup
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
John said the business is very good.
This review was collected via phone interview by Customer Research Inc.

ZM
Zachary M.
Portland, OR
Honda Accord
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Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/19/2017 Category: Service
Zachary said this business was able to complete the service in one day.
This review was collected via phone interview by Customer Research Inc.