Art Of Maintenance

For many years I had my 1995 Explorer serviced at local Ford dealer and was increasingly dissatisfied. Several years ago I began taking it to Art of Maintenance and have been thoroughly satisfied with their work and friendly attitude ever since.

The work done was fine and I have no complaints about that aspect. My radiator was shot and needed to be replaced. Since it is my only means of transportation I had to get it done quickly so didn't have time for comparison shopping. I was told it would be around $1200.00 which I felt was ridiculous but I had no options. The final bill was $1484.50 which was easily double most estimates on line. After talking with other shops and people with knowledge that I respect the common theme is "boy, they saw you coming" or "Man, they really put the boots to you". I was charged extra for flushing because I had supposedly used some kind of coolant sealer. Seriously??

Con:I could not find a break down of what i was charged(hourly rate, time spent on repair, cost of each part, ect.) on the bill.
Pros: Service was great, they were quick and efficient. They take great notes, have a web site to view your report and send a link to your cell phone to have on the spot viewing. They showed me the damage parts.

Charles said he had a good experience.

Jeff said this business was great. Everything went as planned. He was happy.

Cooper said the service was good overall.

Spoke with Angela's son. He said his vehicle works well.

Tyler said the employees are always very fast and they get the job done.

Arthur said he would not recommend the business because the staff cant fix the vehicle. They have had the vehicle for 3 weeks and it is still there. He is disappointed in their ability to service the vehicle.

Ron said he still had issues when the vehicle was finished. He didn't seem to get a real sense of care or understanding from the staff.

Michael said the facility had qualified technicians who provided quick and effective service. He stated to only go to this facility if one has deep pockets.

Dominic said the customer service was great. This is a very reliable business.

Iba said it was good that the business did the work but, there was a lot of misspelling in the reports, and the personalities could have been nicer.

Terry said everything was fine. He had a great experience. He liked the person that helped him. The staff were super nice.

Jeff said the staff figured out what was needed and then did it in a reasonable amount of time.