Overview

Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5Overall Rating 4.42/5rating 4.42

252 Reviews

89% Would Recommend
Latest Review 2 days ago

Reviews


FN
Frances and Allen N.
Portland, OR
Hyundai Accent
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2017
Friendly and not too expensive
We like AOM because the customer service is great, people are friendly and extra helpful, communication is great, everything is tracked on computer so you know what's been done in the past

AP
ALVIN P.
Portland, OR
Ford Mustang
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/06/2017
Good
I won't know for 5 days. Need to let the car sit and find out if they found the problem. 1 thing I will suggest is when you bring the car back to the customer, should have the driver either wear gloves or wash off his hands. I had to wipe off the grease from steering wheel and door panel

RN
Ron and Lisa N.
Portland, OR
Pontiac G6
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/02/2017
had to wait longer than told
how can i rate your service when you still have my car.

KM
KARLY M.
Portland, OR
Volkswagen Golf
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2017
Friendly and fast
Unfortunately my VW Golf has been having a ton of issues since September 2016. I have taken it to Art of Maintenance many times since then and Kevin and Bobby are always super helpful and get the work done quickly. The last time I brought my car in it was covered in sap from the trees lining my street, and I could tell they gave it a quick cleaning which was a nice surprise.

AW
Anthony W.
Portland, OR
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Anthony said he really appreciated how accurate and swift they were getting his vehicle done. Even so their prices were a little high.
This review was collected via phone interview by Customer Research Inc.

KB
Kathryn B.
Portland, OR
Hyundai Sonata
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2017
Honest communication
Appreciate team keeping us informed with clear explanations, we've had both card serviced and will return and refer this shop to others.

CH
Carrie H.
Portland, OR
GMC Yukon
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/29/2017 Category: Service
Carrie said she has been dealing with them since Tom and Margie ran this business. She goes way back.
This review was collected via phone interview by Customer Research Inc.

MM
Meghan M.
Portland, OR
Ford ZX2
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/28/2017 Category: Service
Meghan said they were not very kind or very helpful. She stated she did not feel safe there or that they could be trusted. She is not sure what work was done and the whole thing was very confusing. They called to inform her about what was going to be done. However, when she got the bill, she wasn't sure if they did what she was told. They charged her for a part but she is not even sure if this part was put on. When she tried to ask questions, the employees seemed like they didn't want to talk to her.
This review was collected via phone interview by Customer Research Inc.

BK
Brandon K.
Portland, OR
Ford Escort
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/22/2017 Category: Service
Brandon said he is very happy with the service. The staff took his vehicle in at 7 a.m. and by 10 a.m. it was fixed.
This review was collected via phone interview by Customer Research Inc.

JB
John B.
Portland, OR
Dodge Pickup
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/18/2017 Category: Service
John said the business is very good.
This review was collected via phone interview by Customer Research Inc.

AZ
Alan Z.
Portland, OR
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Alan said everything was good. He stated he really enjoyed working with this facility. They got him right in and his vehicle was ready at the estimated time. It was right on target. He has already recommended this business to others.
This review was collected via phone interview by Customer Research Inc.

ML
Michael L.
Portland, OR
Mitsubishi Lancer
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2017 Category: Service
Spoke with Matthew. He said the employees at this business were so helpful with their insurance and everything else. They called and helped him get through everything. He stated he will continue to be a customer. He will refer anyone and everyone to them for service.
This review was collected via phone interview by Customer Research Inc.

PL
Phillip L.
Portland, OR
Buick LaCrosse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017 Category: Service
Phillip said that so far the work seems to be just fine.
This review was collected via phone interview by Customer Research Inc.

PC
Paul C.
Portland, OR
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/26/2017 Category: Service
Paul said this business did a very good job but it was a little pricey.
This review was collected via phone interview by Customer Research Inc.

SG
Stefano G.
Portland, OR
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/24/2017 Category: Service
Stefano said the employees are quick and honest. When they were not able to complete the repairs when promised. They gave him a gift card as compensation.
This review was collected via phone interview by Customer Research Inc.

NC
Natalie C.
Portland, OR
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Natalie said the business' employee, victor was super professional and positive. They were easy to work with and the price was the same as the quote. She had no problems with them.
This review was collected via phone interview by Customer Research Inc.

TL
Tina L.
Portland, OR
Ford Contour
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Tina said the service was good.
This review was collected via phone interview by Customer Research Inc.

SH
Stephan H.
Portland, OR
Chevrolet Equinox
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2017 Category: Service
Stephan said this business was very quick, and they did better than he expected.
This review was collected via phone interview by Customer Research Inc.

SS
Stacy S.
Portland, OR
Chrysler Town
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2017 Category: Service
Stacy said this business provided her with really fast service. They were quick with the diagnosis of the vehicle and were able to get the work done that same day. Bobby is an awesome guy who is thorough and explains everything to his customers.
This review was collected via phone interview by Customer Research Inc.

RM
Rebecca M.
Portland, OR
Honda Element
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2017
They talked to me like I was an intelligent person...what?!?!
I was recommended to AOM through a co-worker. From the first phone call, I knew I'd found my new auto shop. They are warm, kind, and respectful. This might be a shocker (not), but women don't always get the most awesome treatment from mechanics. I felt like I could trust this business immediately based solely on their customer service skills. They happened to do great work on my car too and got the job done super fast to boot. I'm really happy I found this place and will be going back whenever I need work on my car. I'm a loyal customer for life!