ReScore Reviews™ (2)
Hi Linda,Whenever we have a problem with a vehicle, We look for Factory Recalls or Technical Service Bulletins (TSB) pertaining to that particular Drivability Problem which there was a recall for intermittent engine dying while driving. You took your pontiac to the dealer for the recall. The Recall did not solve that dying problem. You brought it back to us and we road tested your vehicle and could not duplicate that issue, We researched your Maintenance History, and because of the vehicle mileage a Throttle body Service and Tune up was due. We Performed that and again road tested with no problems. We had your Pontiac back in our shop to try duplicate
the intermittent engine dying problem you were complaining about. We road tested your vehicle numerous times with our fuel pressure gauge and engine scanners connected to your vehicle.
We did not experience the problem that you described, but after 2 hours of driving your car I did experience a problem with your transmission shifting hard. After talking to Lee, he stated both of you had experienced that problem in the past. The engine dying while driving issue is not apparent at this time. We may have to wait till the problem is more apparent! Intermittent problems are very hard to repair, We don't want to start guessing and replacing unnecessary parts in attempt to fix this very intermittent issue.
I know it will be done correctly.
I so appreciate the attention and time they took, not just telling me but showing me.
AAA gave me a recommendation for this shop. I would also recommend them to anyone needing work on their car. 😇😍