Autotech

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Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

971 Reviews

5 star
80%
4 star
14%
3 star
2%
2 star
<1%
1 star
1%

ReScore Reviews™ (2)

ReScore
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
96% Would Recommend
Latest Review 5 days ago

Reviews

LG
Linda G.
California
Pontiac Grand Prix
Verified
ReScore Review™
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
12/17/2014 Category: Service
Linda said this business was unable to fix the problem with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/17/2014 Category: Service
Linda said she has to take her vehicle back to the business because the original issue was not resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 12/31/2014

Hi Linda,Whenever we have a problem with a vehicle, We look for Factory Recalls or Technical Service Bulletins (TSB) pertaining to that particular Drivability Problem which there was a recall for intermittent engine dying while driving. You took your pontiac to the dealer for the recall. The Recall did not solve that dying problem. You brought it back to us and we road tested your vehicle and could not duplicate that issue, We researched your Maintenance History, and because of the vehicle mileage a  Throttle body Service and Tune up was due. We Performed that and again road tested with no problems.     We had your Pontiac back in our shop to try duplicate
the intermittent engine dying problem you were complaining about. We road tested your vehicle numerous times with our fuel pressure gauge and engine scanners connected to your vehicle.
We did not experience the problem that you described, but after 2 hours of driving your car I did experience a problem with your transmission shifting hard. After talking to Lee, he stated both of you had experienced that problem in the past. The engine dying while driving issue is not apparent at this time. We may have to wait till the problem is more apparent! Intermittent problems are very hard to repair, We don't want to start guessing and replacing unnecessary parts in attempt to fix this very intermittent issue. 

MJ
MIKE W. J.
Riverside, CA
Saturn SC2
Verified
ReScore Review™
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2012
hogwash
the recipt i have says 140, and we were charged for the smog test when your shop admitted that the testing machine was down.
Original Review
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/24/2012
Not a good place
I decided to try this place because they were the best reviewed online (the employees must have been boosting their buisness) the person at the front counter could not have been bothered to take the burger out of his mouth to talk to me, but i did not listen to my gut for this warning, after a $140 checkout, they told me fuel was in the oil, (an impossibility) and they condemmed my catylitic converter, which they quoted me at $750 for repairs, i decided to check else ware and found another mechanic who did a better job for less than 300. long and short of it is, these guys suck hard
The Autotech F. from Autotech responded on 02/28/2012
You brought your vehicle to us with numerious failed inspections "4 or 5". The most recent inspection was 1 month old! We reccomended a pretest to see what needed to be addressed. The vehicle failed the pretest only at the 25mph. part of the test, Only by 5ppm of hc's. max-41ppm. tested 46ppm. At the 15 mph. test, the Max was 81ppm. we measured-80ppm. We are a Official Test and Repair Smog Check Station. We were trained to repair the vehicle with the most cost effective repairs, In this case we found excessive hc's in the crankcase=1600ppm. which if the oil was replaced, that may have brought the emissions down enough to pass the smog check! We also noted the catalytic convertor was testing weak, However you declined any further repairs! And by the way the Diagnostics was only $98.00
Verified Customer
Riverside, CA
Saturn SL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018
failed smog and they saved the day
Came in because I failed a smog check and couldnt fix it myself. They found the issue, and fixed up my car in just a few hours and low cost. Definitely going back!!
Recommended
LG
Linda G.
Riverside, CA
Kia Forte
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Linda said she has used them for years and is happy with the service.
Recommended
This review was collected via phone interview by Customer Research Inc.
IS
ISSAC S.
Riverside, CA
Ford Edge
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/16/2018
a little expensive
Thank you for taking care of my Ford in an expeditious time. I came in with my engine lite on and was charged 111.00 to discover I was low on oil. I was charged an additional amount of 29.43 which I okayed. THe other 203.24 was in my opinion an oil change. I have always been happy with your work but as a senior on a fixed income I must take my business elsewhere. Your prices are too high.
The Autotech F. from Autotech responded on 09/17/2018

Issac we spoke this morning regarding your past visit,
You came in for a check engine warning lamp diagnostic, you had a History P0012 trouble code:
Camshaft Position A Timing over retarded (Bank 1),
We performed Camshaft Actuator test to confirm proper operation and verified cam and crank position sensors were in Sync- OK. system is performing as designed. This trouble code occured in the past and is not occuring at this time Inspected engine oil level-
It was extremly low and very dirty. Recommend oil service with vehicle inspection-$67.36 with synthectic blend motor oil. Upon inspection of vehicle we recommended a air filter-$20.61, and Battery Service-$36.55 for a grand Total of $238.52. You mentioned you did not receive your AAA Discount, You need to show us the card as for we don't know who is AAA and who is not. You also said you are have a limited income, then we can
defer some of the services. Again Issac I value you,
and you have been Patronizing AutoTech for many years now. And whatever need  Please let me know, we can make it happen. 
Again Thank you for your Bussiness! 
Tony

 

Verified Customer
Moreno Valley, CA
Ford Excursion
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018
Ford Excursion
Excellent Service great environment and fair prices.
Recommended
The Autotech F. from Autotech responded on 09/17/2018

Thank you Tony for your Honest Opinion of AutoTech!
We always want Happy and Satisfied Customers!
Thanks again Tony.

BB
Bob B.
Riverside, CA
Toyota RAV4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018 Category: Service
Bob said that he enjoyed his experience and everything was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
ML
Mary L.
Riverside, CA
Toyota Prius c
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/06/2018 Category: Service
Mary said that the service was good, but she had to go back because the business forgot to reset the maintenance required light on her dash.
Recommended
This review was collected via phone interview by Customer Research Inc.
CG
CARLOS G.
Riverside, CA
Honda Civic
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018
Great Service
Brought my car to get the light and break inspection the employees were very professional and explained to me the process of what they need it to do in order to do the inspection on my car.
They were very helpful
Recommended
WJ
WILL J.
Riverside, CA
Kia Sedona
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/05/2018
Pleasant and reasonable auto repair.
Pleasant employees and reasonable, if not great, prices. Work is done as explained. It has only been a short period since the work was done, so I can not address the long term quality.
Recommended
JJ
JOHN J.
Riverside, CA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018
Awesome experience!
Great, HONEST, people. Jared is the best.
Recommended
CW
Chriss W.
Moreno Valley, CA
Chevrolet Corvette
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/31/2018 Category: Service
Chriss said the staff did everything that he needed them to do and more. They also gave him advice about future work to be done.
Recommended
This review was collected via phone interview by Customer Research Inc.
SS
Steve S.
Riverside, CA
Ford Escape
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/27/2018 Category: Service
Steve said the staff knew what they were doing.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Steve for your Honest Opinion of AutoTech!

MC
Melvin C.
Riverside, CA
Chevrolet Impala
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/24/2018 Category: Service
Melvin said he is happy with the timely work the business did.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Melvin for your Honest Opinion of AutoTech!

AC
Andres C.
Henderson, NV
Ford Edge
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2018 Category: Service
Andres said they were good.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Andres for your Honest Opinion of AutoTech!

MF
Modesto F.
Riverside, CA
Dodge Dakota
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Modesto said he received good service from the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Modesto for your Honest Opinion of AutoTech!

RC
ROBERT C.
Riverside, CA
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018
Quality Work!
I've lived in Riverside for 26 years these mechanics are top shelf and better than the dealer!
Recommended
The Autotech F. from Autotech responded on 08/28/2018

Thank you Robert for your Honest Opinion of AutoTech!

FF
FRANK F.
Riverside, CA
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/02/2018
Thorough, careful work by Autotech technicans gets us back on road safely.
Title above says it all. Be patient, and the Autotech crew will do very good repairs. Safety is road is our first requirement.
Recommended
The Autotech F. from Autotech responded on 08/28/2018

Thank you Frank for your Honest Opinion of AutoTech! Safety is our Priority!!

MS
Mike S.
Perris, CA
Pontiac Grand Prix
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2018 Category: Service
Mike said the employees had excellent communication. The person who helped him kept him up to date, let him know what was found, showed him pictures, and documented everything. They were time efficient and his vehicle was completed sooner than expected. The price was reasonable. They did a good job. He spoke with the tech who was very informative and polite.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Mike for your Honest Opinion of AutoTech! We strive for your Complete Satisfaction!

LC
Lorraine C.
Riverside, CA
Chevrolet Colorado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/30/2018 Category: Service
Lorraine said this business was able to fix an electrical issue on her vehicle that no other facility could fix. The price was inexpensive.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 08/28/2018

Thank you Lorraine for your Honest Opinion of AutoTech! We are here for You!!