Reviews
LG
Linda G.
California
Pontiac Grand Prix
Verified Customer
ReScore Review™
Linda said this business was unable to fix the problem with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Linda said she has to take her vehicle back to the business because the original issue was not resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 12/31/2014
Hi Linda,Whenever we have a problem with a vehicle, We look for Factory Recalls or Technical Service Bulletins (TSB) pertaining to that particular Drivability Problem which there was a recall for intermittent engine dying while driving. You took your pontiac to the dealer for the recall. The Recall did not solve that dying problem. You brought it back to us and we road tested your vehicle and could not duplicate that issue, We researched your Maintenance History, and because of the vehicle mileage a Throttle body Service and Tune up was due. We Performed that and again road tested with no problems. We had your Pontiac back in our shop to try duplicate
the intermittent engine dying problem you were complaining about. We road tested your vehicle numerous times with our fuel pressure gauge and engine scanners connected to your vehicle.
We did not experience the problem that you described, but after 2 hours of driving your car I did experience a problem with your transmission shifting hard. After talking to Lee, he stated both of you had experienced that problem in the past. The engine dying while driving issue is not apparent at this time. We may have to wait till the problem is more apparent! Intermittent problems are very hard to repair, We don't want to start guessing and replacing unnecessary parts in attempt to fix this very intermittent issue.
MJ
MIKE W. J.
Riverside, CA
Saturn SC2
Verified Customer
ReScore Review™
hogwash
the recipt i have says 140, and we were charged for the smog test when your shop admitted that the testing machine was down.
Original Review
Not a good place
I decided to try this place because they were the best reviewed online (the employees must have been boosting their buisness) the person at the front counter could not have been bothered to take the burger out of his mouth to talk to me, but i did not listen to my gut for this warning, after a $140 checkout, they told me fuel was in the oil, (an impossibility) and they condemmed my catylitic converter, which they quoted me at $750 for repairs, i decided to check else ware and found another mechanic who did a better job for less than 300. long and short of it is, these guys suck hard
The Autotech F. from Autotech responded on 02/28/2012
You brought your vehicle to us with numerious failed inspections "4 or 5". The most recent inspection was 1 month old! We reccomended a pretest to see what needed to be addressed. The vehicle failed the pretest only at the 25mph. part of the test, Only by 5ppm of hc's. max-41ppm. tested 46ppm. At the 15 mph. test, the Max was 81ppm. we measured-80ppm. We are a Official Test and Repair Smog Check Station. We were trained to repair the vehicle with the most cost effective repairs, In this case we found excessive hc's in the crankcase=1600ppm. which if the oil was replaced, that may have brought the emissions down enough to pass the smog check! We also noted the catalytic convertor was testing weak, However you declined any further repairs! And by the way the Diagnostics was only $98.00
PR
Partho R.
Riverside, CA
Honda Civic Si
Verified Customer
Partho said that he liked the experience, it was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
SL
SYLVIA L.
Moreno Valley, CA
Lincoln Continental
Verified Customer
Auto Mechanics you can trust. Always reliable. Autotech’s management and mechanics have kept our car in great condition for years.
We highly recommend Autotech to anyone who is looking for quality service at an affordable price.
Recommended
RL
Roberto L.
Riverside, CA
Acura 3.2TL
Verified Customer
Roberto said the business repaired his vehicle fast and on time.
Recommended
This review was collected via phone interview by Customer Research Inc.
DH
David H.
Riverside, CA
Buick Century
Verified Customer
David said the service at this business was very good. The staff were very helpful, they picked him up and dropped him off during the repairs to his vehicle. He was very satisfied with their service.
Recommended
This review was collected via phone interview by Customer Research Inc.
BM
Barbara M.
Riverside, CA
Mercury Mountaineer
Verified Customer
Spoke with Jess. He said it was good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Riverside, CA
Toyota Sienna
Verified Customer
COURTESY AND PROMPTNESS
Seemed to be a friendly well run shop. Is it family operated?
Recommended
RO
ROBERT O.
Riverside, CA
Chevrolet Silverado SS
Verified Customer
Great service.
Our truck was derating forcing me to drive 35 mph at times. Firestone put new spark plugs and 2 oxygen sensors and charged me 1,100.00. Didn't fix the problem. Tony figured out the ECM needed several updates. Installed them and the truck is running like new. Also a red "battery" light was on. Tony said it would go out on it's own and it did. Superb mechanic and we consider Tony a friend. Robert and Hannah.
Recommended
TH
TIM H.
Riverside, CA
Nissan Sentra
Verified Customer
They we very helpful
They were understanding and helpful
Recommended
JD
Jessica D.
Riverside, CA
Kia Sorento
Verified Customer
Jessica said the staff communicated with her throughout the process and they did very good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
AB
Anitra B.
Riverside, CA
Ford Excursion
Verified Customer
Anitra said the vehicle was repaired at this facility when she first bought it, and after picking it up, the battery light stayed on. She returned to this repair facility and learned that the problem was under warranty. They assured her that everything would be covered under the warranty, and for her not to worry. Her vehicle is operating fine.
Recommended
This review was collected via phone interview by Customer Research Inc.
RS
RICK S.
Riverside, CA
Ford Pickup
Verified Customer
Brake and light inspection
Jarrod was very friendly and provided great customer service
Recommended
Verified Customer
Riverside, CA
Ford Edge
Verified Customer
I Trust Autotech.
I have been Faming my cars to Autotech for over 10 years. They are honest, trustworthy, and NEVER try to upsell or add on unnecessary repairs. Jared and Tony and the whole gang are like family.
Recommended
TG
Thomas G.
Riverside, CA
Chevrolet Colorado
Verified Customer
Thomas said the service was good and the staff treated him well.
Recommended
This review was collected via phone interview by Customer Research Inc.
BD
Bishwajit D.
Riverside, CA
Nissan Altima
Verified Customer
Biishwajit said he would recommend the business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CD
CONCETTA D.
Riverside, CA
Hyundai Veloster
Verified Customer
Good service
Good service and good customer service
Recommended
Verified Customer
Riverside, CA
Dodge Dart
Verified Customer
Great and trustworthy
Always great work and can trust them.
Recommended
BR
BOB R.
Riverside, CA
Dodge Sprinter
Verified Customer
2005 Navion
I like the service I get at AutoTech. The guys are friendly, efficient and they do a good job at a fair price. They have been taking care of all my vehicles for at least 10 years.
Recommended
RR
ROGER R.
Riverside, CA
INFINITI G37 Coupe
Verified Customer
Attentive, prompt; personable; knowledgeable
Been taking cars to AutoTech for 25 years. They care enough to get the repair done properly that they call you up a few days later & ask if the car is still performing well.
Recommended