Reviews
LG
Linda G.
California
Pontiac Grand Prix
Verified Customer
ReScore Review™
Linda said this business was unable to fix the problem with her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
Original Review
Linda said she has to take her vehicle back to the business because the original issue was not resolved.
Recommended
This review was collected via phone interview by Customer Research Inc.
The Autotech F. from Autotech responded on 12/31/2014
Hi Linda,Whenever we have a problem with a vehicle, We look for Factory Recalls or Technical Service Bulletins (TSB) pertaining to that particular Drivability Problem which there was a recall for intermittent engine dying while driving. You took your pontiac to the dealer for the recall. The Recall did not solve that dying problem. You brought it back to us and we road tested your vehicle and could not duplicate that issue, We researched your Maintenance History, and because of the vehicle mileage a Throttle body Service and Tune up was due. We Performed that and again road tested with no problems. We had your Pontiac back in our shop to try duplicate
the intermittent engine dying problem you were complaining about. We road tested your vehicle numerous times with our fuel pressure gauge and engine scanners connected to your vehicle.
We did not experience the problem that you described, but after 2 hours of driving your car I did experience a problem with your transmission shifting hard. After talking to Lee, he stated both of you had experienced that problem in the past. The engine dying while driving issue is not apparent at this time. We may have to wait till the problem is more apparent! Intermittent problems are very hard to repair, We don't want to start guessing and replacing unnecessary parts in attempt to fix this very intermittent issue.
MJ
MIKE W. J.
Riverside, CA
Saturn SC2
Verified Customer
ReScore Review™
hogwash
the recipt i have says 140, and we were charged for the smog test when your shop admitted that the testing machine was down.
Original Review
Not a good place
I decided to try this place because they were the best reviewed online (the employees must have been boosting their buisness) the person at the front counter could not have been bothered to take the burger out of his mouth to talk to me, but i did not listen to my gut for this warning, after a $140 checkout, they told me fuel was in the oil, (an impossibility) and they condemmed my catylitic converter, which they quoted me at $750 for repairs, i decided to check else ware and found another mechanic who did a better job for less than 300. long and short of it is, these guys suck hard
The Autotech F. from Autotech responded on 02/28/2012
You brought your vehicle to us with numerious failed inspections "4 or 5". The most recent inspection was 1 month old! We reccomended a pretest to see what needed to be addressed. The vehicle failed the pretest only at the 25mph. part of the test, Only by 5ppm of hc's. max-41ppm. tested 46ppm. At the 15 mph. test, the Max was 81ppm. we measured-80ppm. We are a Official Test and Repair Smog Check Station. We were trained to repair the vehicle with the most cost effective repairs, In this case we found excessive hc's in the crankcase=1600ppm. which if the oil was replaced, that may have brought the emissions down enough to pass the smog check! We also noted the catalytic convertor was testing weak, However you declined any further repairs! And by the way the Diagnostics was only $98.00
SS
SANDY S.
Riverside, CA
Scion xD
Verified Customer
oil change
The wait wasn't too bad. price was pretty good.
Recommended
CM
Chris M.
Riverside, CA
Chevrolet Blazer
Verified Customer
Chris said that the business got what he needed done and there was no problem.
Recommended
This review was collected via phone interview by Customer Research Inc.
PW
Pua W.
Riverside, CA
Scion tC
Verified Customer
Pua said the customer service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
JH
Joel H.
Fontana, CA
BMW 3 Series
Verified Customer
Joel said the staff was polite and provided good service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CB
CHUCK B.
Riverside, CA
Ford Thunderbird
Verified Customer
Very helpful
The crew at AutoTech was quite helpful. Along with routine service, they assisted me in contacting the manufacturer of an after-market addition as to why it didn't fit. Very pleased with service, price and time.
Recommended
TR
TERRY R.
Sun City, CA
Chevrolet Suburban
Verified Customer
Standards of excellence and care.
You provide a service that so few full service companies are able to rise to the standards of excellence and care that you are able to perform. Your knowledge of motor vehicles span the spectrum of the Inland Empire.
Recommended
BM
Brian M.
Riverside, CA
Ford Edge
Verified Customer
Brian said the business is good at what they do.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
Joanne B.
Riverside, CA
Nissan Frontier 2WD
Verified Customer
Joanne said the business rotated her tires and oil change. They are really good people there and they are very fair.
Recommended
This review was collected via phone interview by Customer Research Inc.
CS
CATHERINE S.
Riverside, CA
Pontiac Solstice
Verified Customer
Great Place for Smog Test
Thanks for being so friendly and accommodating. I really appreciated the pleasant greeting and prompt service.
Recommended
CB
CHARLES B.
Riverside, CA
Kia Sephia
Verified Customer
Staff is Efficient & so Friendly
This shop does great work & I never have any problems.
Recommended
NC
NOEL C.
Riverside, CA
Dodge Grand Caravan
Verified Customer
Always quick & efficient!
Always prompt and excellent service.
Recommended
JM
Jennifer M.
Riverside, CA
Nissan Maxima
Verified Customer
Jennifer said the service was good.
Recommended
This review was collected via phone interview by Customer Research Inc.
Verified Customer
Riverside, CA
Nissan Altima
Verified Customer
Quick, Efficient and Timely
Called ahead (this time) for oil change and tire rotation. Left the car for the day, and was completed. During usual checks, they found a low level for my battery, so I had it replaced. The battery was in stock and also done at the same time.
Recommended
WS
William S.
Riverside, CA
Lexus CT 200h
Verified Customer
William said the business has good people. It is always a pleasure to work with them.
Recommended
This review was collected via phone interview by Customer Research Inc.
KK
Kathleen K.
Riverside, CA
Dodge Stratus Sdn
Verified Customer
Kathleen said this business is good to her vehicle.
Recommended
This review was collected via phone interview by Customer Research Inc.
DT
Dan T.
Riverside, CA
Ford Edge
Verified Customer
Dan said the customer service was very professional, courteous and very knowledgeable.
Recommended
This review was collected via phone interview by Customer Research Inc.
SF
SUSAN F.
Moreno Valley, CA
Chevrolet Spark
Verified Customer
Awesome!!!
Awesome as usual!!!!!! Bring your cars to this shop you won’t be disappointed at all, super friendly and awesome service! I will not go anywhere else
Recommended
AT
ANDREW T.
Riverside, CA
Toyota Tercel
Verified Customer
Fast, Friendly, and Reliable
I've been taking my cars to AutoTech for a few years now. They are great.
Recommended