Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

471 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


CW
Candy W.
San Mateo, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/27/2019 Category: Service
Spoke with Steve. He said the service was fantastic.
This review was collected via phone interview by Customer Research Inc.

RT
Richie T.
Belmont, CA
Volkswagen CC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019
Excellent Service
The team at Big E Automotive were extremely professional. They took the time to explain what went wrong and how they planned to fix the problem. If you're looking for a mechanic you can trust, give the team at Big E a call.

AR
Alan R.
Foster City, CA
Volvo 740
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/20/2019 Category: Service
Alan said he enjoys going to Karen and Walt at this business, and they always fix the problem.
This review was collected via phone interview by Customer Research Inc.

JB
Jimmie B.
California
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2019 Category: Service
Jimmie said the business provides all around excellent service. The staff explained everything to him in detail and his vehicle was serviced in a timely manner.
This review was collected via phone interview by Customer Research Inc.

PB
Philip B.
San Mateo, CA
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2019 Category: Service
Philip said they give good service. They're prompt, very friendly, and accommodating.
This review was collected via phone interview by Customer Research Inc.

DC
Diana C.
San Mateo, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Diana said the staff are very efficient and they're nice people. She has no problems with them and she's very happy.
This review was collected via phone interview by Customer Research Inc.

KP
Kaylen P.
San Mateo, CA
Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2019 Category: Service
Kaylen said that the place has quick service and friendly people to work with.
This review was collected via phone interview by Customer Research Inc.

RC
Ross C.
San Mateo, CA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019
good service ....reliable work.....
car works fine....solved problems....serviced nicely.....

JF
Jane F.
California
Lexus ES 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/26/2019 Category: Service
Jane said the service was thorough, timely and fairly priced.
This review was collected via phone interview by Customer Research Inc.

MF
Michele F.
Hillsborough, CA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2019
Excellent service
I wholeheartedly recommend Big E! Walter is friendly and professional when greeting me. He explained exactly and clearly what needed to be serviced. The work quality is excellent.

Verified Customer
San Mateo, CA
Nissan Pathfinder
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2019
Always satisfied
Great service at a reasonable price

TP
Tony P.
San Mateo, CA
Subaru Forester (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2019 Category: Service
Tony said this business has the best mechanics, they do a fine job and it's the best automotive service facility he's ever been to.
This review was collected via phone interview by Customer Research Inc.

DH
David H.
San Mateo, CA
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2019
Big E
Honest, reliable, easy to schedule

KB
Kathryn B.
San Mateo, CA
Chrysler PT Cruiser
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/10/2019
good service
They respond immediately when you have a problem affecting your car. They take the time to fix what is needed to be done. They do not tell you that they are too busy.

KR
Ken R.
San Mateo, CA
Isuzu Trooper
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2019
Always Great!
Fixed my car and was able to figure out what was wrong very quickly.

LF
Linsay F.
San Mateo, CA
Honda Civic Si
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/31/2019
Awesome Experience
I just moved down to San Mateo a few months ago, and hadn’t done any research on reputable auto shops in the area. When my car wouldn’t start on Tuesday afternoon, I looked up places nearby, and Big E had wonderful reviews. Walter was more than helpful - even though he was slammed with many cars, he got mine back to me within 24 hours, and was friendly and professional. I will be back to Big E with any and all auto related issues for as long as I live in San Mateo!

Verified Customer
San Mateo, CA
Subaru Outback (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/27/2019
Why would I go anywhere else?
Kieran, Walter, and the team are the best. Easy to work with and so trustworthy. They not only take care of what's asked, but if they see a potential problem, they let you know so it can be taken care of. They pay attention to the details, so I don't have to. If I do pay attention, i can see how well everything was tended to! Anyone that asks gets a recommendation to Big E.

Verified Customer
San Mateo, CA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Owner
Great service

LB
Lawrence B.
San Mateo, CA
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/24/2019
Smog
On time service appointment

GB
George B.
San Mateo, CA
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/16/2019 Category: Service
George said the staff was ethical. He was not charged for the service because the vehicle was under warranty. .
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 471 in total