Overview

Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5Overall Rating 4.94/5rating 4.94

470 Reviews

100% Would Recommend
Latest Review 1 day ago

Reviews


GO
Gary O.
Burlingame, CA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/26/2018 Category: Service
Gary said the staff provided good service and they were good people.
This review was collected via phone interview by Customer Research Inc.

JA
Judith A.
San Mateo, CA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Judith said the employees were very good. She has used this business several times.
This review was collected via phone interview by Customer Research Inc.

MS
Mickie S.
Belmont, CA
Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/06/2018
Efficient service
Appreciate the fast and efficient service. The attention to detail of the needed service.
So glad to have Big E recommended to me.
Mickie Schach

KW
Karen W.
Pacifica, CA
Volkswagen Eos
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018
Customer Service
They expedited a major repair and got me back on the road with my crazy schedule. Car now runs great and no more idiot lights to distract me. The service crew are very knowledgeable and courteous.

KD
Kathy D.
Daly City, CA
Volkswagen Jetta
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2018 Category: Service
Kathy said she went to the business without an appointment as soon as it opened. The staff put her through instead of having her wait.
This review was collected via phone interview by Customer Research Inc.

TS
Tom S.
Redwood City, CA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/31/2018
Honest
Great service and honest pricing

PK
Patrick K.
San Mateo, CA
Ford Explorer
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
03/27/2018 Category: Service
Patrick said his experience with this business was average, but he would still recommend them for service.
This review was collected via phone interview by Customer Research Inc.

RS
Robert S.
San Francisco, CA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/23/2018
great service and excellent work
I am completely happy with the major work done on my Mini Cooper JCW. This was a major job pulling the engine and transmission. The work was completed in a timely and with excellent workmanship. I was notified at every step of the way of my cost and work being done. I will definitely recommend Walter and his crew to anyone I know.

TO
Tim O.
San Mateo, CA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Tim said the staff provided an excellent customer service experience.
This review was collected via phone interview by Customer Research Inc.

RA
Robbie A.
San Mateo, CA
Land Rover Range Rover
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018 Category: Service
Robbie said the business provided excellent service.
This review was collected via phone interview by Customer Research Inc.

ZJ
Zoran J.
Burlingame, CA
Ford Contour
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/19/2018 Category: Service
Zoran said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

EH
Erik H.
San Mateo, CA
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/17/2018 Category: Service
Erik said the staff took his vehicle right in and did a good job on everything.
This review was collected via phone interview by Customer Research Inc.

CK
Clasina K.
San Mateo, CA
Chevrolet Malibu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018
Great service, as usual
I have been going to Big E for over 10 years and have recommended them to friends. They always provide great service in a timely manner. They are knowledgeable, efficient and honest. What more could you ask for?

AK
Anand K.
Foster City, CA
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Anand said the service was good.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
San Mateo, CA
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Chris said he's happy with the service provided.
This review was collected via phone interview by Customer Research Inc.

SC
Sean C.
California
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/28/2018 Category: Service
Sean said he was not overcharged or pressured to approve unnecessary repairs. He stated he felt the staff was very honest to work with.
This review was collected via phone interview by Customer Research Inc.

MM
Mick M.
California
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2018 Category: Service
Mick said the staff was honest and they all offered him excellent service.
This review was collected via phone interview by Customer Research Inc.

LB
Larry B.
San Mateo, CA
Audi S4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/21/2018 Category: Service
Larry said the service was great.
This review was collected via phone interview by Customer Research Inc.

TH
Terry H.
San Mateo, CA
Acura MDX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Great customer care!
Big E is a great place, with great customer service!

TB
Thomas B.
San Mateo, CA
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/17/2018
Great service experience (as usual)
I simply needed a SMOG for registration renewal and I think I was in and out in about 25 minutes. These guys are very good and very friendly. Thank you, again.

Displaying Review 101 - 120 of 470 in total