Overview

Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5Overall Rating 4.68/5rating 4.68

474 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.6666667/5Overall Rating 2.6666667/5rating 2.6666667rating 2.6666667rating 2.6666667
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
95% Would Recommend
Latest Review 14 days ago

Reviews


IB
Ivan B.
Jacksonville, FL
BMW 3 Series
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/05/2018 Category: Service
Ivan said the owner of this business Mark, is unconcerned with customer care. His experience was horrible. He is thinking about taking them to small claims court. He has parts missing from his vehicle. He has been calling them since March about it. The other issues were the work that was done made the situation worse and then they said he was responsible for the payment. He purchased a radiator and they installed it. They said he had low engine pressure and they were going to do a blue devil treatment for the vehicle. He had never heard of that treatment but decided to go through with the treatment because he was told there was a 90 percent change it would fix the problem. They called him the next day and told him the treatment failed and cracked his radiator. His radiator was brand new. He was willing to pay for the labor part but stated he felt they should pay for the radiator. Mark had a nasty attitude about the situation. He was also the mechanic that worked on his vehicle. He told him it was his fault the radiator cracked and he asked how if he was not the working on the vehicle or in the area of the vehicle when it cracked. They went back and forth about it. He stated he felt it was not logical for him to pay twice. He decided to take his vehicle to another facility because now he needs a new motor. He took it in for radiator work and now needs a motor. His vehicle was towed away from this facility. There were loose items on his vehicle and he took pictures of everything. His Ford drip pan was not on his vehicle. He called them with a list of complaints. They said they would call him back , but he has been having to call them all the time and nothing is being done to fix the situation. His wife started to record the interaction between her husband and the business owner because the owner was so nasty to them. Linda an employee at this business told a lie in front of the owner saying Ivan knew there was a chance the radiator would crack and that he signed a paper for that, but that never happened.
This review was collected via phone interview by Customer Research Inc.

SE
Sal E.
Florida
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2018 Category: Service
Sal said the staff provided great service.
This review was collected via phone interview by Customer Research Inc.

GP
Gregory P.
Florida
Dodge Challenger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/01/2018 Category: Service
Gregory said the business does a good job. They are quick with getting him in and out. They are responsive.
This review was collected via phone interview by Customer Research Inc.

Verified Customer
Jacksonville, FL
Nissan Frontier
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/25/2018
Friendly, Priced right, communicative
Front office staff are friendly and communicate very well, letting you know costs and issues before work begins. Mechanics do a good job and look around for any other issues. They don't just do what you ask them to, they look for any other issues and if you don't want it done, no problem. It's just for your information.

DT
DANIEL T.
Ford Excursion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/16/2018
Great people!
Great service! I have had several vehicles repaired here and the service is always excellent and the process are fair. They have earned a customer for life.

JB
Jimmy B.
Jacksonville, FL
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Jimmy said he was well pleased with the service.
This review was collected via phone interview by Customer Research Inc.

JD
Jack D.
Jacksonville, FL
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Jack said he had no problems with his experience, the repair was well done and reasonably priced.
This review was collected via phone interview by Customer Research Inc.

JL
Jaime L.
Jacksonville, FL
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Jaime said they have great, fast, upfront service. He also said that when they gave a quote they stuck with that price.
This review was collected via phone interview by Customer Research Inc.

CG
Carl G.
Florida
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
Carl said the employees did a good job, they got the job done and he was good to go. The price was good.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018

Thank you! We appreciate your business.

Brandy Reyes
Manager
904-779-5777

RR
Rodney R.
Jacksonville, FL
Pontiac G8
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Rodney said they did an excellent job.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018

Thanks!

Brandy Reyes
Manager
904-779-5777

NA
Nyle A.
Florida
BMW 745i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Nyle said the business has great customer service.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018

Happy to be of service to you. Thank you for the review.

Brandy Reyes
Manager
904-779-5777

EN
Elvin N.
Florida
Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Elvin said the staff provided very good customer service.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018

Thank you for trusting us with your auto repair needs.

Brandy Reyes
Manager
904-779-5777

DS
Darlene S.
Jacksonville, FL
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/03/2018 Category: Service
Darlene said she was a first time customer at this business. Everything went great. She is already recommending them to relatives.
This review was collected via phone interview by Customer Research Inc.
Brandy R., Manager from BLC Automotive Repair responded on 08/10/2018

That is the greatest form of a thank you...referring us to family. Thank you.

Brandy Reyes
Manager
904-779-5777

LJ
Lonnie J.
Jacksonville, FL
Chevrolet Caprice
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/01/2018 Category: Service
Lonnie said everything was fine.
This review was collected via phone interview by Customer Research Inc.

RJ
Rene J.
Jacksonville, FL
Toyota Tacoma
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/28/2018 Category: Service
Rene said the staff at this business did a good job.
This review was collected via phone interview by Customer Research Inc.

MW
Melvin W.
Florida
Pontiac G6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/27/2018 Category: Service
Melvin said the work was done in a timely manner and it turned out great.
This review was collected via phone interview by Customer Research Inc.

FZ
Frank Z.
Florida
Scion tC
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/26/2018 Category: Service
Spoke to Jason. He said the lady behind the counter at the facility was very nice and the service was quick.
This review was collected via phone interview by Customer Research Inc.

CH
Conrad H.
Jacksonville, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Conrad said the business provided good service and did a good job.
This review was collected via phone interview by Customer Research Inc.

ES
EDWARD S.
Jacksonville, FL
Ram 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/25/2018
Great customer service
Took my 2013 RAM 1500 for a engine check light problem. Couldn’t get an appointment with any Ram dealer to Aug. really. BLC saw me the next day replaced a sensor problem solved. Doesn’t get any better than that.

JM
Joseph M.
Jacksonville, FL
Pontiac Montana
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/23/2018 Category: Service
Joseph said they always do a great job. The staff is courteous and knowledgeable. They know what they are doing.
This review was collected via phone interview by Customer Research Inc.