ReScore Reviews™ (14)

ReScore
Overall Rating 3.92857/5Overall Rating 3.92857/5Overall Rating 3.92857/5rating 3.92857rating 3.92857
Original
Overall Rating 2.07143/5Overall Rating 2.07143/5rating 2.07143rating 2.07143rating 2.07143
88% Would Recommend
100% Business Response
Latest Review about 17 hours ago
Terry W. on 11/22/2017
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"the people that work there and the products they market."
everyone was very professional; the service to my vehicle was done in a very timely manner and I was out of there sooner than expected.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 11/17/2017
Service Type: Maintenance
Review Created: 11/22/2017 01:37 PM
Verified Customer on 11/22/2017
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"Best team anywhere"
The entire staff, at Bob Bell Hyundai, is professional, attentive, and friendly.
Vehicle: 2011 Hyundai Tucson
Category: Service
Service Date: 11/20/2017
Service Type: Maintenance
Review Created: 11/22/2017 10:51 AM
Stephen K. at Bob Bell Hyundai responded on 11/22/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Shakyrah H. on 11/22/2017
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"Excellent Customer Service"
I had my car towed to this location after being told by my mechanic that the engine was locked. This was the result of a safety recall, and I was honestly terrified about what was going to happen next. However, Dempsey, one of the service consultants helped me EVERY STEP OF THE WAY. She is simply amazing. After the experience I had at the Hyundai in Clarksville and how I was treated there I had my mind made that I would never purchase a Hyundai again, because I just did not appreciate the service I was given. Dempsey really saved my view on Hyundai and it's employees. She had my approval for a rental car in 24 hours, she had the car ready at the dealership when I got there, I was able to come early in the morning before my classes so I didn't have to miss class, and she kept me updated on everything that was going on with my car. I HIGHLY recommend this location for any of your car needs. I am truly thankful and appreciative for the service I received here and how easy and stress-free my overall experience was with this specific location, especially during such a stressful time. Everyone at this location was very friendly and helpful, I only mentioned Dempsey because she is the person I spoke with the most throughout the entire process, but bravo to this location for always putting the customer first.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/20/2017
Service Type: Repair
Review Created: 11/22/2017 10:10 AM
Stephen K. at Bob Bell Hyundai responded on 11/22/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer ReScore Review on 11/21/2017
ReScore
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
Original
Overall Rating 1/5rating 1rating 1rating 1rating 1
Recommended? Yes
Surecritic checkman logo Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Follow-up"
The service department has corrected the problem and made every effort to ensure that this type of problem will not occur again. This is more in keeping with the quality service that has led me to be a repeat customer.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/21/2017 03:27 AM

Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Delivery problems"
My leased Sonata was delivered with a brake problem that took two years and four months to properly diagnosis and repair. Due to the delay in proper diagnosis, the dealership attempted to charge me for the repair. Eventually, they took care of it at no cost to me but that left me with only eight months left in the lease of a vehicle finally operating as it should.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/21/2017 03:27 AM
Stephen K. at Bob Bell Hyundai responded on 11/21/2017

So sorry that your visit was less than a great experience .
We strive for excellence and 5 star reviews.
We hope you will allow us to do a better job for you in the future.

Verified Customer on 11/20/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"x"
10
Vehicle: 2014 Hyundai Santa Fe S
Category: Service
Service Date: 11/16/2017
Service Type: Maintenance
Review Created: 11/20/2017 11:59 AM
Stephen K. at Bob Bell Hyundai responded on 11/21/2017

Thank you for your review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/17/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Genesis Key Fob Service"
Fast, Convenient, Fair
Vehicle: 2010 Hyundai Genesis
Category: Service
Service Date: 11/15/2017
Service Type: Maintenance
Review Created: 11/17/2017 01:46 PM
Stephen K. at Bob Bell Hyundai responded on 11/20/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

John S. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Bob Bell rings the bell"
Good people,quick good service
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:15 PM
Stephen K. at Bob Bell Hyundai responded on 11/17/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Recall repair"
I called, left a message. Was called back within 15 min for an appointment to get my car inspected due to a recall. Was treated with respect and kindness. Offered a rental. Dropped off car, got rental. Was called when repair complete, in and out in less then 20 min. Nice group, great customer service.
Vehicle: 2003 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Repair
Review Created: 11/16/2017 02:17 PM
Stephen K. at Bob Bell Hyundai responded on 11/17/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Excellent service
Vehicle: 2014 Hyundai Santa Fe
Category: Service
Service Date: 11/14/2017
Service Type: Maintenance
Review Created: 11/16/2017 12:08 PM
Stephen K. at Bob Bell Hyundai responded on 11/16/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

NICHOLAS H. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Bob Bell Hyundai has been my go to dealer since moving to Glen Burnie from Omaha. They are quick with any recall work and helped quickly resolve a faulty blind spot sensor.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/13/2017
Service Type: Repair
Review Created: 11/15/2017 12:13 PM
Stephen K. at Bob Bell Hyundai responded on 11/15/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Kenneth R. on 11/14/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Quick in and outand close to home"
great place
Vehicle: 2013 Hyundai Santa Fe S
Category: Service
Service Date: 11/07/2017
Service Type: Maintenance
Review Created: 11/14/2017 04:54 PM
Stephen K. at Bob Bell Hyundai responded on 11/15/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/14/2017
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"Service was timely, complete and courteous"
Service was timely, complete and courteous
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:54 PM
Stephen K. at Bob Bell Hyundai responded on 11/14/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Kevin I. on 11/14/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Timely, courteous"
Overall excellent service, honored a coupon that had expired by 2 days!
Kevin
Vehicle: 2015 Hyundai Genesis
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/14/2017 12:10 PM
Stephen K. at Bob Bell Hyundai responded on 11/14/2017

Thank you for your review. We value you as a customer and look forward to seeing you again.

Candace C. on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Hyundai Santa Fe coil recall work "
Friendly, efficient, left the car at night using the key lock box. The car was ready by the next evening, for work due on coil recall.
Vehicle: 2004 Hyundai Santa Fe
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/13/2017 06:08 PM
Stephen K. at Bob Bell Hyundai responded on 11/14/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/13/2017
Recommended badge inactive Recommended
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"service was very good"
Had a problem getting an appointment with the quick lane---left messages and no one called me back--until
Kristin called and I was able to make my appointment with her.
Vehicle: 2007 Hyundai Entourage
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/13/2017 12:54 PM
Stephen K. at Bob Bell Hyundai responded on 11/13/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Verified Customer on 11/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great"
no real complaints
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/26/2017
Service Type: Repair
Review Created: 11/13/2017 04:48 AM
Stephen K. at Bob Bell Hyundai responded on 11/13/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Timothy C. on 11/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Routine service"
I think the quick lane appointment set up you have now works a lot better. I was in and out (dropped off) in about 3 minutes. Car was ready in about an hour. I was expecting a lot longer since I dropped it off.
Vehicle: 2014 Hyundai Elantra
Category: Service
Service Date: 11/08/2017
Service Type: Maintenance
Review Created: 11/11/2017 01:47 PM
Stephen K. at Bob Bell Hyundai responded on 11/13/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

Kathleen J. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Thank you"
Service was timely, well done, people were friendly and very helpful!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 11/03/2017
Service Type: Repair
Review Created: 11/09/2017 07:49 PM
Jessica W. at Bob Bell Hyundai responded on 11/10/2017

Thank you for your 5 star review it is much appreciated. We look forward to helping you with all your car care needs.

Jessica Whelan
Bob Bell Service Department
JWhelan@Bobbell.com
Stephen K. at Bob Bell Hyundai responded on 11/10/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

MARLENA L. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly, quick service!"
Love the feel of personalized care! Friendly service people, courteous techs and was in and out in 45 minutes!
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Maintenance
Review Created: 11/09/2017 04:00 AM
Stephen K. at Bob Bell Hyundai responded on 11/09/2017

Thank you for your 5 star review. We value you as a customer and look forward to seeing you again.

David J. on 11/08/2017
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
"Engine light scare"
I was in PA When my enine light came on and my car started hesitating. I said a prayer and headed to Bob Bells Hyundai. I called and left a message but decided to go straight there. To my surprise, Glen (the service attendant) asked if I could wait for it to be looked at. I said yes of course and enjoyed a kuerig coffee and 2 bags of chips in the waiting area. Then I received a phone call from the device dept returning my call from earlier and let them know I was already there lol
About an hour later Glen came back, explained what the issue was and let me know it was fixed at no charge to me. So my experience was a very positive one!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/06/2017
Service Type: Repair
Review Created: 11/08/2017 03:27 PM
Stephen K. at Bob Bell Hyundai responded on 11/09/2017

Thank you for your  review. We value you as a customer and look forward to seeing you again.

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