Overview

Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5Overall Rating 4.55/5rating 4.55

3161 Reviews

ReScore Reviews™ (101)

ReScore
Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5Overall Rating 4.4257432/5rating 4.4257432
Original
Overall Rating 2.45545/5Overall Rating 2.45545/5rating 2.45545rating 2.45545rating 2.45545
92% Would Recommend
100% Business Response
Latest Review 1 day ago

Reviews


Verified Customer
Montgomery, AL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/30/2019 Category: Service
Routine maintenance
Excellent service as always.
Laverne H. from Capitol Hyundai Montgomery responded on 05/30/2019

Thank you for taking the time to do the review and survey! We appreciate our customers and work hard to give the excellent customer service!  Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


RL
Randelle L.
Wetumpka, AL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/29/2019 Category: Service
Convenient
Close to work so convenient and can use shuttle
Laverne H. from Capitol Hyundai Montgomery responded on 05/29/2019

Thank you for taking the time to do the survey and review! We value our customers and thier time.  We work hard toward giving excellent customer service. Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


PP
Patricia P.
Prattville, AL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great job!
This is the third time getting my car serviced here. They have outdone themselves again. From start to finish, everyone was wonderful.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great Service
Satisfied with service
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


RT
Rita T.
Jones, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Car service
Great service. Very helpful with any questions.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

We would like to thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


PM
Patricia M.
Wetumpka, AL
2012 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/27/2019 Category: Service
My hyundai goes for service at Capitol Hyundai because they know hyundias
Reliability and knowledge of my vehicle
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

We would like to thank you for choosing Capitol Hyundai for your service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

 
 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/27/2019 Category: Service
The service Department need help thank you again.
This service need help that while a lot peoples take they car and suv some where. Else thank you
SCOTT S. from Capitol Hyundai Montgomery responded on 05/28/2019

Dear valued customer, we aplogize for the extended time it took to service your vehicle during your recent service visit. We strive to complete all service needs in a timely manner. One of your responses showed you are having an issue with brake noise. Feel free to call us and talk with the service manager.

Thank you

Scott Schodorf
Service Manager
Capitol Hyundai
334-279-6555


SG
Samuel G.
Montgomery, AL
2017 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2019 Category: Service
over all good service
Service time needs improvement
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, 

Thank you for choosing Capitol Hyundai for your service needs and for completing your survey. It is our goal to be thorough and to give excellent service satisfaction on every visit. We apologize for the extended wait time. We will do better. Please feel free to call the service manager, Scott A. Schodorf, at any time.

Thank you again

Scott A. Schodorf
Service Manager
Capitol Hyundai
3324-279-6555


DR
David R.
Prattville, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
Outstanding service
Customer rep extremely friendly and helpful with discounts--service of car was outstanding and runs great!!
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, thank you for choosing Capitol Hyundai for your service needs and grading us a five star. We strive for excellence in making sure your needs are taken care of.

Thank you again

Scott A. Schodorf
Service Manager
Capitol Hyundai
334-279-6555 ext 2279


Verified Customer
Equality, AL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/24/2019 Category: Service
Good service/bad product
Customer Service is much improved from previous experiences. However, the estimated time of service was over an hour more than the estimate. Representative was very courteous and informed. I was very disappointed in a major repair at less than 54,000 which was not covered under the extended warranty. After numerous recalls and especially the last one installing an alert system to notify me long enough to get off the road before the engine fails was very alarming to me. I no longer have confidence in my 2013 Santa Fe and will not purchase another Hyundai vehicle.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, we the service team at Capitol Hyundai strive fopr service excellence but sometimes miss the mark. We do apologize for the extended wait time. Feel free to give the service manager, Scott Schodorf, a call if you have any questions or concerns about your vehicle. Thank you for  choosing Capitol Hyundai for your service needs.

Scott A. Schodorf
Service Manager
Capitol Hyundai
334-279-6555 ext.2279


VF
Vida F.
Brewton, AL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/24/2019 Category: Service
The friendly people and the great service
Short wait as a drive in. Courteous and friendly people. Clean lounge fast service!
Laverne H. from Capitol Hyundai Montgomery responded on 05/24/2019

Thank you for taking time to do the review and survey! Capitol Hyundai works toward giving our customer a great experience! Thank you for being a Capitol Hyundai Customer.
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


NC
Nancy C.
Wetumpka, AL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2019 Category: Service
Oil change and tire rotation
My only problem with my visit is that the location is not convenient to where I live.
Laverne H. from Capitol Hyundai Montgomery responded on 05/23/2019

Thank you for taking the time to do the review! We at Capitol Hyundai value all of our customers and want them to have a Great experience! Thank you for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


Verified Customer
Georgiana, AL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/22/2019 Category: Service
Good service
Good service however there were more things wrong with vehicle
SCOTT S. from Capitol Hyundai Montgomery responded on 05/26/2019

Dear valued customer, 

Thank you for choosing Capitol Hyundai for your service needs. It appears, for your statement, your vehicle needed more repairs than expected during your recent service visit. Feel free to call the service manager to discuss some options.

Thank you 

Scott Schodorf
Service manager
Capitol Hyundai
334-279-6555 ext 2279


YL
Yechean L.
Greenville, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/22/2019 Category: Service
Good
Fast and simple, I'm satisfied with the service.
Laverne H. from Capitol Hyundai Montgomery responded on 05/23/2019

Thanks for the 5 Stars!  We value our customer and thier time, we work toward making each and everyone happy!
Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specialist


TO
Tamiya O.
Montgomery, AL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Oil change
The drop off was smooth and they called when it was finished. Good job.
Laverne H. from Capitol Hyundai Montgomery responded on 05/23/2019

Thank you for taking the review! We work hard each and every day to give the best service around!  Thanks for being a Capitol Hyundai Customer!
Laverne Hooper
Capitol Hyundai
Customer Service Specailist


WH
William H.
Montgomery, AL
2019 Hyundai Santa Fe X
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/21/2019 Category: Service
Friendly service people
I miss the complimentary car was that you have discontinued.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/21/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


LO
Lisa O.
Prattville, AL
2015 Hyundai Genesis
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/20/2019 Category: Service
Oil change
It's was a good one, no problem
SCOTT S. from Capitol Hyundai Montgomery responded on 05/21/2019

We would like to thank you for choosing Capitol Hyundai for you service needs with your oil change service. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


Verified Customer
Montgomery, AL
2017 Hyundai Azera
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/20/2019 Category: Service
Not great
There is a lot of room for improvement in both customer service, communication with the customer and waiting time.
SCOTT S. from Capitol Hyundai Montgomery responded on 05/20/2019

We would like to thank you for choosing Capitol Hyundai for you service needs. We appreciate your business and for taking the time to share your feedback with us. Our goal is to provide you with a wonderful experience and to exceed your expectations. It seems we did not meet your expectations on this service visit. iI have reveiwed your repair order, from write up to delivery, the time was one hour. We will strive to do a better job. As a valued customer, we look forward to providing all your service needs.

If you have any questions, comments, or need to set an appointment, please contact me or my service team.

 

Thank you

 

Scott A. Schodorf

Service Manager

334-279-6555


LS
Lora S.
Valley, AL
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
CRAIG IN THE SERVICE DEPT IS AWESOME!
We live in Valley, have a Hyundai Dealership in Auburn and we drive to Montgomery because of the Service!
Craig is always friendly and honest, a true asset to this dealership.
Give him a call and see for yourself.
Laverne H. from Capitol Hyundai Montgomery responded on 05/17/2019

Thank you for the wonderful review!  We work hard to give all of our customers the best service and we value our customers as well as our employees!  Thank you for being a Capitol Hyundai Customer!
Thanks
Laverne Hooper
Customer Service Specialist
Capitol Hyundai


KM
Kevin M.
Alpine, AL
2014 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2019 Category: Service
Wonderful place for service
Craig and the Hyundai team always go above and beyond to help take care of what I need. I live closer to other dealerships but drive to this one because of the service I receive here. Keep up the great work!
Laverne H. from Capitol Hyundai Montgomery responded on 05/17/2019

Thank you for taking the time to do the review for us here at Capitol Hyundai, we work each towards giving the best service! Thank you for Being a Capitol Hyundai Customer!
Laverne Hooper
Customer Service Specialist
Capitol Hyundai