Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

493 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 10 days ago

Reviews


JP
Jerry P.
Clearwater, FL
Jaguar XF
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/06/2018 Category: Service
Jerry said they were very easy to work with and they did a good job
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 12/10/2018

Thank you! Glad we could help. 

Ross Carnovale
General Manager
(727)347-7676

BR
Bert R.
Saint Petersburg, FL
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
Bert said the employees were super knowledgeable and his vehicle was done quickly, in less than 1 day.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 12/07/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JQ
James Q.
FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/05/2018 Category: Service
James said they are his new mechanics. They were able to fix an issue that no one else was able to resolve.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 12/07/2018

Glad we could help you!! 

Ross Carnovale
General Manager
(727)347-7676

JS
Janice S.
Saint Petersburg, FL
Porsche Boxster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
OUTSTANDING!!!
I am very thankful to have found Carnovale Car Care! I just moved to Treasure Island in January & I needed an oil change & there was a knocking noise. I quickly discovered that most places will not touch my car. Carnovale has an excellent mechanic that specializes in Porsche. Frank thoroughly explained the problem, quoted the price, asked my permission to resolve it. They repaired my car & have changed the oil twice now & have a very happy & satisfied customer! I have already recommended them to my friends ;-)!
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! We're glad we were able to help you.  

Ross Carnovale
General Manager
(727)347-7676

FM
Frank M.
Saint Petersburg, FL
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/14/2018
Absolutely dependable service, and the people are great
For many years Frank and his people have taken care of our vehicles, of varying age and condition, and we have always found the treatment excellent, the work dependably first rate, and the prices fair.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

RV
Rachel V.
Clearwater, FL
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/09/2018 Category: Service
Rachel said she has known the business for quite a while and she liked their service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

DR
Dennis R.
Florida
Mitsubishi Eclipse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2018 Category: Service
Dennis said that the place was good.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

MF
Michael F.
Florida
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Michael said they did a very good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JD
Jeff D.
Saint Petersburg, FL
Buick LaCrosse
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/27/2018 Category: Service
Jeff said the service was done quickly. The employees called him once service was completed. The work was smooth.
This review was collected via phone interview by Customer Research Inc.

LB
L B.
Tampa, FL
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
L said the business's service was pretty quick, they got her in and out and the service was good.
This review was collected via phone interview by Customer Research Inc.

JC
jay c.
Saint Petersburg, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018
price for battery replacement seems excessive
I had to replace the battery in my 2014 BMW X3, which was becoming sluggish during engine starts. The new battery, an Interstate MPT95RH9 (which I knew would be expensive) was installed at a cost of $350 (total was $393 which included labor(?) taxes and other misc. fees). After the installation,I went to corporate Interstate website and found that their suggested retail price for the same battery was $201.95. I further called Interstate Batteries of Clearwater (a distributor) who quoted me a price of $206.95. Went back to Carnovale's with this information and was told their cost for this battery was around $300. In my mind they have either grossly inflated the nominal of this battery or have shown poor management practices in securing batteries from Interstate (distributers) at a reasonable cost to them and by extention to their clients. Sadly disappointed by this experience.
Ross C., General Manager from Carnovale Car Care responded on 10/30/2018

After reviewing your invoice all prices seem to be in order, however I can an issue with how our ticket was written that may have confused you. They combined parts & labor together for a total of $350+tax. Here's the proper brake down.

MTP95RH9 $253.00
Installation & Programing $97.00
Taxes & Disposal $43.35
Total $393.32

Hope this clears up your confusion, Thanks! 

Ross Carnovale
General Manager
(727)347-7676

JW
Jackie W.
Saint Petersburg, FL
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jackie said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

LM
L M.
Saint Petersburg, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent Service
Needed to get a tire fixed - stopped by there and they took care of me immediately. No appt.

Thank you!!!
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JD
Jill D.
South Pasadena, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Jill said she took her vehicle to this business for a thorough evaluation since her vehicle was getting up in miles. They looked at everything she asked them to as well as warning her about things that would need to be looked at in 1,000 miles. She appreciated their forward thinking. She wishes there were more facilities like them, they were so good.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/23/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

DC
Don C.
South Pasadena, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Don said he got good service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

CV
Chuck V.
Florida
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Chuck said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

DB
Debbie B.
Saint Petersburg, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Debbie said she really appreciated them and she also trusts them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JB
Jennifer B.
Saint Petersburg, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Oil change
Friendly office staff
TV and comfy chairs in waiting room
Fast service
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad it was an enjoyable experience for you! 

Ross Carnovale
General Manager
(727)347-7676

DL
Donald L.
South Pasadena, FL
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Donald said they took him right in. They were quick and efficient. He said he is very satisfied,
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad to hear it! Thank you! 

Ross Carnovale
General Manager
(727)347-7676

JR
John R.
Saint Petersburg, FL
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great Service
In my 5 years of having my cars serviced at Carnovale, I have always been pleased with the quality, speed and cost of repairs. First class operation
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Good to see you again John, Glad you're happy with our service. 

Ross Carnovale
General Manager
(727)347-7676

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