Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

536 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 9 days ago

Reviews


EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2019 Category: Service
Ernie said they always do a wonderful job. He said Frank is doing a wonderful job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/15/2019

Thank you!

Ross Carnovale
General Manager
(727)347-7676

DC
Don C.
Saint Petersburg, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Don said that they are good. He called them and they got him right away. He didn't have to wait. Don was in and out.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019

Glad we could help! 

Ross Carnovale
General Manager
(727)347-7676

PI
Paul I.
Saint Petersburg, FL
Mercedes-Benz G63 AMG
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Paul said the service was great and he can trust the employees.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/16/2019

Thank you Paul! 

Ross Carnovale
General Manager
(727)347-7676

JR
John R.
Florida
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2019 Category: Service
John said the service was excellent. The work was done at a good value.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Thank You! Glad we got it all fixed. 

Ross Carnovale
General Manager
(727)347-7676

MH
Mary H.
St. Petersburg, FL
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/13/2019 Category: Service
Mary said the person who answered the phone told her that the business opens at 7. She got there at 7:30 and she had to sit there awhile. She said they shouldn't say they are open before they are. She added the owner and his son were polite and made her feel welcome. They were finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Sorry about that Mary, we open a 8am M-F. I'm glad we were able to fix your vehicle quickly. 

Ross Carnovale
General Manager
(727)347-7676

SM
Sheila M.
Gulfport, FL
Acura RL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/13/2019 Category: Service
Sheila said she is very satisfied with the service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 08/16/2019

Thank you Sheila! Let us know next time how we can receive 5 STARS. 

Ross Carnovale
General Manager
(727)347-7676

RS
Randy S.
South Pasadena, FL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/01/2019
Very reliable!
Replaced the underpanel on our car. Great job. Always professional, friendly and did a great job!
Ross C., General Manager from Carnovale Car Care responded on 08/02/2019

Thank you Randy!

Ross Carnovale
General Manager
(727)347-7676

EJ
Ernie J.
Gulfport, FL
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/18/2019 Category: Service
Ernie said that the place and Frank did a great job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/30/2019

Thank you! 

Ross Carnovale
General Manager
(727)347-7676

DG
Dick G.
St. Petersburg, FL
Mazda MX-5 Miata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Dick said the business had prompt service, it was expensive, but the staff got the work done. He stated it was good work, but he paid for it.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019

Thank you Dick! 

Ross Carnovale
General Manager
(727)347-7676

MN
Mike N.
Florida
Volkswagen Touareg 2
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/11/2019 Category: Service
Mike said the service was awesome.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019

Thanks Mike! 

Ross Carnovale
General Manager
(727)347-7676

PE
Paul E.
Treasure Island, FL
Lexus RX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
15,000 Mile
This place never ceases to amaze me. Started going there with an antique Jaguar and it has never run so well. Not happy with my dealings with Lexus of Clearwater so stopped to see Frank and ask if they could service my Lexus. He said yes so wanted to schedule an appointment. This is 3:30 in the afternoon. Frank says give me the keys and I was out before 4 and my bill was probably 20-30 dollars less than Jiffy Lube.
Very clean waiting room and rest rooms. Just a first class operation!
Ross C., General Manager from Carnovale Car Care responded on 07/16/2019

Thank you Paul! 

Ross Carnovale
General Manager
(727)347-7676

NS
Neil S.
Treasure Island, FL
BMW 6 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/19/2019
people and location
the management always explains any issues then follow through with expeditious service. I am always pleased with the results. this is the first time that I have kept a car over 10 years and I have every confidence that the advice, repairs and treatment are in my best interest.

thank you.
Ross C., General Manager from Carnovale Car Care responded on 06/20/2019

Thank you Neil, Glad we can help. 

Ross Carnovale
General Manager
(727)347-7676

RS
Randy S.
Gulfport, FL
BMW 5 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019
Great service
We always take our BMW there for repair because we know we will receive great service and reliable workmanship. Two things that aren't always easy to find. Highly recommended!
Ross C., General Manager from Carnovale Car Care responded on 06/14/2019

Thank you Randy! 

Ross Carnovale
General Manager
(727)347-7676

JC
Jeremiah C.
St. Petersburg, FL
Mercedes-Benz SLK
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019
Excellence in car care
This family owned shop is first class. Very knowledgeable, professional and helpful people and great service. Even though my car is under warranty, I’d rather take it to CCC for oil changes, tires, etc. because I’m confident it will be done correctly. I recommend them exclusively to my neighbors and friends.
Ross C., General Manager from Carnovale Car Care responded on 06/13/2019

Thank you Jeremiah! 

Ross Carnovale
General Manager
(727)347-7676

DM
David M.
Treasure Island, FL
BMW 4 Series
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
David said the staff is trustworthy.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/12/2019

Thanks David! 

Ross Carnovale
General Manager
(727)347-7676

AB
Alan B.
Gulfport, FL
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Alan said they are excellent.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/05/2019

Thank you! 

Ross Carnovale
General Manager
(727)347-7676

AP
Arthur P.
Treasure Island, FL
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Arthur said the staff did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/05/2019

Thank you! 

Ross Carnovale
General Manager
(727)347-7676

LB
Linda B.
Saint Petersburg, FL
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
Linda said working with this business was easy to deal with. There were no problems. The price was good. She got honest service. The coffee was great and everything was great.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/05/2019

Thank you Linda, glad we could help. 

Ross Carnovale
General Manager
(727)347-7676

JB
Jerry B.
Saint Petersburg, FL
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2019
Excellent service
You can expect timely, honest service. They can work on a wide variety of makes and models and you feel like the work was done correctly.
Ross C., General Manager from Carnovale Car Care responded on 05/28/2019

Thanks Jerry! 

Ross Carnovale
General Manager
(727)347-7676

KH
Keith H.
Treasure Island, FL
Saab 9-3
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
05/12/2019
two rides home
Thanks, for driving me home twice. After leaving the house key at the shop on the first trip.
Wife was upset that her satellite radio was not working when she got home.
After some research and going through the fuses, which were all good.
She opened the hand unit to replace the battery and found the battery to be inserted wrong.
So, she flipped it over an bingo, it worked.
Mechanic must have tried to get it started after resetting everything.
And, he would have succeeded it he had put the battery back in right.
The A/C coolant is low, so I am going over to the SAAAB shop tomorrow to get that topped off
and to turn off the need--service light.
Didn't you have a Saab mechanic there awhile back?
2010 was the last year they were made and some owners, like my wife, are hanging on.
The SAAB Store in Tampa seems to always be busy and it wastes half a day going over there.
Ross C., General Manager from Carnovale Car Care responded on 05/13/2019

Good morning Keith, 


It's not a problem driving you around, we’re happy to provide rides as needed for our customers!

I looked over your work order and I didn't see any request for radio or fuses to be checked. If there was an issue with an aftermarket satellite radio head I recommend bringing it to the original installer. I’m not sure what your referring to when you say, “A/C coolant” if you mean A/ C Freon or radiator coolant. I also checked the techs notes and your A/C was not noted on the form to be functioning improperly, and coolant was topped off as normal. Unfortunately we do not employ a "Saab Mechanic" if you want a Saab expert we recommend Saaab Store in Tampa.  Hope this clears up any confusion on your part if you’d like us to take a look at your A/C or Coolant System just give us a call. 

Ross Carnovale
General Manager
(727)347-7676

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