Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

517 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 11 days ago

Reviews


BM
Brig M.
Florida
Mercedes-Benz E320
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
01/11/2017 Category: Service
Brig said they did not repair what she brought her vehicle in for. She said she has the same issue and has to take it to another facility.
This review was collected via phone interview by Customer Research Inc.

JH
Jeff H.
Saint Pete Beach, FL
Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
06/06/2015 Category: Service
Jeff said this business charged him $200 more than quoted. He would not recommend this business due to the already stated events.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/24/2015

Again as stated when you picked up the vehicle we apologizes for the miss communication and thats why did the repair at zero additional cost and why we credited you over $200 to match the original estimate. I'm happy we were able to resolve this issue an get you back on the road safely!

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

VB
Vincent B.
Saint Petersburg, FL
Saab 9-3
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/16/2014 Category: Service
Vincent said the business did not change his transmission fluid correctly. He would not recommend them to others because of the reasons mentioned.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 01/06/2015

Per our conversation over the phone on 1/6 I hope some of the confusion was cleared up. I also hope to see you in the future to resolve this matter.
Thank You

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax


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