Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84
4.8

( 544 Reviews )

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 6 days ago

Reviews


LB
L B.
Tampa, FL
Mercedes-Benz E350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/26/2018 Category: Service
L said the business's service was pretty quick, they got her in and out and the service was good.
This review was collected via phone interview by Customer Research Inc.

JC
jay c.
Saint Petersburg, FL
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018
price for battery replacement seems excessive
I had to replace the battery in my 2014 BMW X3, which was becoming sluggish during engine starts. The new battery, an Interstate MPT95RH9 (which I knew would be expensive) was installed at a cost of $350 (total was $393 which included labor(?) taxes and other misc. fees). After the installation,I went to corporate Interstate website and found that their suggested retail price for the same battery was $201.95. I further called Interstate Batteries of Clearwater (a distributor) who quoted me a price of $206.95. Went back to Carnovale's with this information and was told their cost for this battery was around $300. In my mind they have either grossly inflated the nominal of this battery or have shown poor management practices in securing batteries from Interstate (distributers) at a reasonable cost to them and by extention to their clients. Sadly disappointed by this experience.
Ross C., General Manager from Carnovale Car Care responded on 10/30/2018

After reviewing your invoice all prices seem to be in order, however I can an issue with how our ticket was written that may have confused you. They combined parts & labor together for a total of $350+tax. Here's the proper brake down.

MTP95RH9 $253.00
Installation & Programing $97.00
Taxes & Disposal $43.35
Total $393.32

Hope this clears up your confusion, Thanks! 

Ross Carnovale
General Manager
(727)347-7676

JW
Jackie W.
Saint Petersburg, FL
Dodge Neon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Jackie said they did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

LM
L M.
Saint Petersburg, FL
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2018
Excellent Service
Needed to get a tire fixed - stopped by there and they took care of me immediately. No appt.

Thank you!!!
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JD
Jill D.
South Pasadena, FL
Volvo S60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/11/2018 Category: Service
Jill said she took her vehicle to this business for a thorough evaluation since her vehicle was getting up in miles. They looked at everything she asked them to as well as warning her about things that would need to be looked at in 1,000 miles. She appreciated their forward thinking. She wishes there were more facilities like them, they were so good.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 10/23/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

DC
Don C.
South Pasadena, FL
Mercedes-Benz CLK-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/10/2018 Category: Service
Don said he got good service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

CV
Chuck V.
Florida
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2018 Category: Service
Chuck said this business did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

DB
Debbie B.
Saint Petersburg, FL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Debbie said she really appreciated them and she also trusts them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 11/15/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

JB
Jennifer B.
Saint Petersburg, FL
GMC Yukon
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/25/2018
Oil change
Friendly office staff
TV and comfy chairs in waiting room
Fast service
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad it was an enjoyable experience for you! 

Ross Carnovale
General Manager
(727)347-7676

DL
Donald L.
South Pasadena, FL
Lincoln Town Car
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Donald said they took him right in. They were quick and efficient. He said he is very satisfied,
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad to hear it! Thank you! 

Ross Carnovale
General Manager
(727)347-7676

JR
John R.
Saint Petersburg, FL
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2018
Great Service
In my 5 years of having my cars serviced at Carnovale, I have always been pleased with the quality, speed and cost of repairs. First class operation
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Good to see you again John, Glad you're happy with our service. 

Ross Carnovale
General Manager
(727)347-7676

CS
Charles S.
Saint Petersburg, FL
Chrysler Town & Country
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/18/2018 Category: Service
Charles said he was really happy with what they have done to his vehicle. It runs great and feels like new. He said he is very pleased with the care they provided. He can really trust them and they are a very nice staff. He loves the service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

GD
Glenn D.
Gulfport, FL
Lexus GS 300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018 Category: Service
Glenn said Frank and the staff are the best. They are so great.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Thank you! Glad we could help. 

Ross Carnovale
General Manager
(727)347-7676

PZ
Pete Z.
Treasure Island, FL
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Pete said that the service at this business is always good. He has already recommended them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad to hear it! Thank you. 

Ross Carnovale
General Manager
(727)347-7676

JG
Joel G.
Florida
FIAT 500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Joel said the business is very efficient and consistent. They do the work very quickly with good prices.
This review was collected via phone interview by Customer Research Inc.

SS
Steve S.
Treasure Island, FL
Audi Q5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2018 Category: Service
Steve said the business provided quick service and they did a good job.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Thank you for the kind words! 

Ross Carnovale
General Manager
(727)347-7676

TT
Tim T.
South Pasadena, FL
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Tim said the staff were very responsive.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Thank you!

Ross Carnovale
General Manager
(727)347-7676

JG
John G.
Saint Petersburg, FL
Jaguar XJ
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Spoke with Janet. She said the staff was very courteous, quick and had their vehicle ready the next day.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad you're happy! 

Ross Carnovale
General Manager
(727)347-7676

WM
Willie M.
Saint Petersburg, FL
INFINITI G25 Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Willie said the business's price for the work was reasonable.
This review was collected via phone interview by Customer Research Inc.

AS
Alonzo S.
Florida
BMW 740i
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/09/2018 Category: Service
Alonzo said the staff was efficient, the price was good and the people are nice.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 61 - 80 of 544 in total