Overview

Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5Overall Rating 4.84/5rating 4.84

528 Reviews

ReScore Reviews™ (3)

ReScore
Overall Rating 2.3333333/5Overall Rating 2.3333333/5rating 2.3333333rating 2.3333333rating 2.3333333
Original
Overall Rating 1.6666667/5rating 1.6666667rating 1.6666667rating 1.6666667rating 1.6666667
98% Would Recommend
Latest Review 5 days ago

Reviews


MW
Matthew W.
Pinellas Park, FL
Volkswagen Tiguan
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2019
Great place would like to see more continuity in communication
I’ve brought my high mileage car in twice for oil pressure warning. Frank suggested switching to regular oil and that has worked out great. Two of my last three oil changes have been synthetic- and my earning light comes back on. There is a communication issue from customer to office staff to technician. I ask for regular oil because I know the default for my vehicle is synthetic- but I’m one for three getting the oil I need. Also same visit last week for oil light warning my “right” turn signal doesn’t work. Dash indicates “right” signal. Ross checked “left” side despite my note and dash indication. Now I must make time to come back to fix this also, along with getting incorrect oil type.
I realize honest mistakes are made. But there is also something to say about consistent mistakes being made. I like the shop and they are honest. I just know they can do better.
Ross C., General Manager from Carnovale Car Care responded on 05/08/2019

Sorry about the confusion and inconvenience, we will be sure to correct these issues in the future. Let us know when your available. 

Ross Carnovale
General Manager
(727)347-7676

PZ
Pete Z.
Treasure Island, FL
Volvo XC60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/10/2018 Category: Service
Pete said that the service at this business is always good. He has already recommended them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 09/27/2018

Glad to hear it! Thank you. 

Ross Carnovale
General Manager
(727)347-7676

MN
Mary N.
South Pasadena, FL
Porsche Cayenne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/28/2018 Category: Service
Mary said they did a great job and the vehicle is running great.
This review was collected via phone interview by Customer Research Inc.

RC
Rob C.
Saint Petersburg, FL
Mercedes-Benz SL-Class
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/09/2018 Category: Service
Rob said there was one problem that the technicians were not able to address. It was the slow leak in his tires. He supposes that he will return to this business for service.
This review was collected via phone interview by Customer Research Inc.

DQ
Dee Q.
South Pasadena, FL
Jaguar X-TYPE
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/08/2018 Category: Service
Dee said the staff were very nice and accommodating. However, the service was too expensive.
This review was collected via phone interview by Customer Research Inc.

TM
Ted M.
Saint Petersburg, FL
Volvo V60
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/24/2018 Category: Service
Ted said the service was very good.
This review was collected via phone interview by Customer Research Inc.

HS
Harlow S.
Saint Petersburg, FL
Mercedes-Benz 560SL
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/03/2018 Category: Service
Harlow said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 02/19/2018

Thanks for the kind words. 

Ross Carnovale
General Manager
(727)347-7676

MG
Mike G.
Florida
Acura MDX
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/29/2017 Category: Service
Mike said the business did a good job. They were accommodating. Frank was really great to talk to.
This review was collected via phone interview by Customer Research Inc.

SS
Stanley S.
Saint Petersburg, FL
INFINITI G20
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/18/2017 Category: Service
Stan said he was supposed to get a ride at the end of the day, but that never happened. Some one came the next day, but he was already inconvenienced.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 01/04/2018

Hey Stanley, Sorry we didn't finish the car same day, how's it running? 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

ED
Edmund D.
Saint Petersburg, FL
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/09/2017 Category: Service
Edmund said he is not completely satisfied because his brakes are still squeaking. He will be back if it does not stop.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 01/04/2018

Hey Edmund, swing on by and lets us check that for you. 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

MT
Mike T.
Stratham, NH
BMW Z4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/16/2017
service
A bit pricey but the work is always done correctly. Good communication. Good customer service
Ross C., General Manager from Carnovale Car Care responded on 01/04/2018

Hey Mike, We price our services pretty fair to the market give me a call and let me know what was your concert. 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

RG
Richard G.
Florida
Porsche Cayenne
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/08/2017 Category: Service
Richard said the staff at this business were excellent and they were very professional. He found the prices to be competitive.
This review was collected via phone interview by Customer Research Inc.

TT
Ty T.
Saint Petersburg, FL
Lexus IS 250
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/05/2017 Category: Service
Ty said he was pleased with his experience and the staff did a good job.
This review was collected via phone interview by Customer Research Inc.

CG
Charlie. G.
Florida
Chrysler Town & Country
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/22/2017 Category: Service
Charlie said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RS
Russ S.
Treasure Island, FL
Jaguar XK8
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/23/2017 Category: Service
Russ said the business did a good job.
This review was collected via phone interview by Customer Research Inc.

LB
Lorene B.
Gulfport, FL
Toyota Camry
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2017 Category: Service
Lorene said this business did a fine job, but she is not sure if the timing is correct. She may take the vehicle back to them.
This review was collected via phone interview by Customer Research Inc.
Ross C., General Manager from Carnovale Car Care responded on 06/16/2017

Hey Lorene, Hope all is well. I checked your work order and we didn't replace or adjust any timing issues. We replaced your battery, spark plugs, air filter, and the tires you brought us. If your having a timing issue swing on by and lets check it out so it doesn't cause a larger issue down the road! 
Thanks 

Ross Carnovale
Officer Manager
51 Pasadena Ave. S.
St. Petersburg FL. 33707
(727)347-7676
(727)343-8786 fax

DA
Dawn A.
Seminole, FL
Chevrolet Aveo
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/10/2017
Good service
My only criticism is that I only came in for an oil change. But some other obvious issues were caught and larger issues averted.

JC
Jamaal C.
Saint Petersburg, FL
Infiniti G37
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2017 Category: Service
Jamaal said the problem was fixed, but the check engine light turned back on the next day. He will need to take his vehicle back.
This review was collected via phone interview by Customer Research Inc.

DP
Doug P.
North Redington Beach, FL
Nissan Xterra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
02/14/2017
Prompt Courteous Service
Service provided in a timely manner and I believe they are honest.

DG
Dino G.
Florida
Honda Accord
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/25/2017 Category: Service
Dino said they were okay and he has no complaints.
This review was collected via phone interview by Customer Research Inc.

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