Casis Village Shell

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512-478-1905
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Overview

Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5Overall Rating 4.97/5rating 4.97
5.0

( 448 Reviews )

5 star
97%
4 star
2%
3 star
<1%
2 star
<1%
1 star
<1%
100% Would Recommend
94% Business Response
Latest Review 1 day ago

Reviews

LC
Larry C.
Austin, TX
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Love the Customer Service
Thought I had a brake issue, called in, was seen in ten minutes, they checked it out and let me know I was good to go! No charge to help reassure me all is well!
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Let us know if anything changes and thank you for taking time to leave a great review.

Verified Customer
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Best mechanic in Austin
I wouldn’t trust my vehicle with anyone else
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for the great review.  Please let us know when we can help again.

VJ
Victor J.
Texas
Kia Sportage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019 Category: Service
Victor said the employees were friendly and worked fast.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for the great review.  Let us know if we can help with the brakes.

LB
Lynn B.
Austin, TX
Volvo XC60
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
So glad you’re my neighbor!
Casis Village Shell is old school in the best possible way. Everyone who works there is friendly, knowledgeable and helpful. It seems weird to say that I love a service station and gas station, but I do. Glad to know this place and the people who work there.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for taking the time to leave a great review and for your support.  Please let us know if you have any more issues.

TC
Todd C.
Austin, TX
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/12/2019
Casis Village Shell Rocks
The staff at Casis Village Shell are always so friendly and helpful. On a day they were super busy, they still took time to check my brakes and do a test drive. I had my car back in less than two hours. Casis Shell is my go to for car repairs - super honest, know what they're doing and very reasonably priced.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

We are always happy to help.  I'm glad there were no brake issues.  Let us know if we can help again.  Thank you.

RH
Richard H.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/11/2019
A great place
I trust these guys. No question. I long for the "old days" when after service the car came back w full washer fluid, clean engine compartment and windshield. Sounds sorta petty I guess of me.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for the many many years of business, we appreciate you.  Please let us know if we can help again. 

RB
Rosemary B.
GMC Acadia
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Great and quick service!
I was very pleased with my first service, an oil change for my GMC Acadia. I was able to leave the car before my work hours began and was contacted before noon that my service was completed. The service was affordable, done quickly and I was greeted with pleasant customer service upon pick up. Will definitely return!
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for trusting us with your Acadia and for taking the time to leave a great review.  Please let us know when we can help again.

CK
Chuck Linda K.
Austin, TX
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/09/2019
Prompt attention and expertise.
We have Preston Casis Shell for over 30 years. You’re the best.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/22/2019

Thank you for the many many years of business.  Let us know when we can help again.

CK
Cathy K.
Austin, TX
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/06/2019
Fixed my tire !
I stopped by yesterday because my low tire light was on . A gentleman found a nail in my tire and repaired it In just a matter of minutes ! I couldn’t be more pleased with the service I received from him and the young lady working the front office . Woo Hoo !!!
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for taking the time to leave a review and thank you for your business.

MH
Mike H.
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/04/2019
Best service
They have a really good crew at the Shell station great price great service friendly honest love doing business with them
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for taking time to leave a review and thank you for all you do for us.

RE
Randall / Amy E.
Austin, TX
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Repair of rear door of Suburban
Casis Shell always figures everything out quickly.
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for your continued business and thank you for leaving a great review.

FS
Felicia S.
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/02/2019
Amazing people and service!
These guys take such good care of me and my car! They go above and customer service and i won’t go anywhere else. Thank you guys!
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for the great review and for trusting us with your Toyota.

LM
Laurie M.
Texas
Subaru Outback
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/30/2019 Category: Service
Laurie said the employee fixed a flat tire. They were great, nice, happy and quick. If she was in the area would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for taking the time to leave a great review and for your business.

PR
Peggy R.
Austin, TX
Toyota Highlander
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Tire repair
All my experiences at this service station have been very good, able time help in a very timely fashion, very friendly and courteous and of course the work was perfect.

It is one of the only “service stations” I know of in Travis County
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

Thank you for your business and for taking the time to leave a great review.

BB
Brandon B.
Austin, TX
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2019
Always a help
Battery died yesterday morning on the way to work. Got it jumped and to the Casis’s Shell. Because my previous battery was purchased there, they prorated my new battery and sent me on my way. They are always a help!
Recommended
Scott W., Manager from Casis Village Shell responded on 10/07/2019

I'm it was just a battery problem.  Please let us know if you have any more issues. Thank you.

BB
Bill Heather B.
Austin, TX
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Service visit
I always get great service and quick turnaround. I appreciate that they remember my name when I walk in the door.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/27/2019

We appreciate you and your wife and your continued business through the years.  Thank you for taking the time to leave an outstanding review for us. 

WB
William W / Ann B.
Austin, TX
Mercedes-Benz ML550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2019
Cassis Village Shell
Friendly, professional people and service. They do a great job communicating during the car service process and they typically complete repairs in a short period of time. We trust them and enjoy working with them.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/27/2019

Thank you for the years of business and for taking the time to leave a review.  We appreciate your family so much.

BW
Bonnie W.
Austin, TX
BMW X5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2019
The people make it great!!!
Friendly service! A CAN DO atmosphere!
Prompt service! A neighborhood TREASURE!
Recommended
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for trusting us with your BMW and letting us take care of the brake issue.  Hopefully you will not need us again soon, but if you do, please let us know.
Thank you.

Verified Customer
Austin, TX
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2019
THE BEST IN TOWN
Scott and his crew are excellent. We have trusted them for the last 20 years with all of our vehicles. They are pleasant, professional and efficient. They will go the extra mile for you. I can’t say enough about how this neighborhood service station rocks.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you for the many years of loyalty and for the great review.  Please let us know when we can help again.

BD
Brad D.
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/19/2019
F150, 100k service
Outstanding service as always and the reason my car was in such great shape? Because it goes to Casis Village for it's service.
Recommended
Scott W., Manager from Casis Village Shell responded on 09/24/2019

Thank you again for the great review.  It wont be long and you will be back to only two cars.  Time fly's.

Displaying Review 21 - 40 of 448 in total