Overview

Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5Overall Rating 4.96/5rating 4.96

166 Reviews

99% Would Recommend
86% Business Response
Latest Review 6 days ago

Reviews


BG
Barbara Dan G.
Austin, TX
Subaru Forester
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Best in vehicle maintenance!
I have used Casis for over 27 years. Scott's crew gives attention to detail and does honest work. I highly recommend them!
Scott W., Manager from Casis Village Shell responded on 09/18/2018

Thank you for the many years of loyalty to us.  I'm glad you had a good check up. 


Verified Customer
Austin, TX
Ford Transit Connect
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2018
Great service
Casis shell has come to our rescue more times then i can count,flat tires dead batteries there just a phone call away i would recmmend this station very helpful
Scott W., Manager from Casis Village Shell responded on 09/18/2018

We appreciate all the business you bring us, personal and from the business.  Thank you.


BH
Benjamin H.
Austin, TX
Chevrolet Camaro
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/15/2018
Awesome garage!
Louis helped me out today with an oil change and a small mod. Great group of people here, super friendly and reasonable price.
Scott W., Manager from Casis Village Shell responded on 09/18/2018

I'm glad you came to see us.  Please let us know if we can help again in the future.


TT
Tracy Jay T.
Austin, TX
BMW 3 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Continued great service!
Reliable and honest. Thank y’all!
Scott W., Manager from Casis Village Shell responded on 09/18/2018

Thank you for trusting us with your tire work, we appreciate you.


DT
David T.
Austin, TX
Acura TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2018
Great service!
Javier and his team at Casis Village Shell Service station are great. Courteous, knowledgeable and efficient. I will definitely use them again!
Scott W., Manager from Casis Village Shell responded on 09/18/2018

Thank you for your business and the great review.


GM
Greg/ Amy M.
Austin, TX
Mercedes-Benz CLK-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Amazing level of service
I am continually amazed at the consistently excellent service that I've gotten from the staff at Casis Village Shell. They are friendly, ask great questions, they work fast and communicate well throughout the process. I can't recommend them highly enough!
Scott W., Manager from Casis Village Shell responded on 09/14/2018

Thank you for the kinds words.  We appreciate your continued support and business.


SK
Shay / Mike K.
Austin, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2018
Excellent expert service. Helpful, friendly team.
Excellent , expert service. Helpful, friendly team!
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank your for the many years of continued business and for the great review.


Verified Customer
Austin, TX
Honda Ridgeline
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2018
Great service
Scott always determines exactly what needs to be done and gets it done in a timely manner.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you and to your daughters for all the years of loyalty.  I appreciate your business.  It is always nice to talk with you.


PH
PJ/Autumn H.
Austin, TX
Chevrolet Tahoe
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2018
Great people and service
Highly recommend Casis Village Shell.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for the business and the great reiew.  I am happy to say that even though you wanted the winter air removed, and fall air installed, it did not need this done. 


SV
Shanel V.
Texas
Mercedes-Benz GL-Class
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/05/2018 Category: Service
Shanel said everything was great.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for the great review.  We appreciate your business.


CV
Carina V.
Texas
Honda Pilot
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/24/2018 Category: Service
Carina said her experience with the business has been good, she likes them. The staff are nice and they do good quality work.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thank you for trusting us with your car and for allowing us to do the maintenance on it.  If there is anything we can do to make us a 5 star with you, please let me know. 


JD
John D.
Austin, TX
BMW 5 Series
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/22/2018 Category: Service
John said the business did a good job.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

I'm glad the tire was fixable.  Please let us know when we can help again.  Thank you.


SP
Scott P.
Austin, TX
Ford F-150
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/15/2018 Category: Service
Scott said that the place had good customer service and got him in and out.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 09/12/2018

Thanks for letting us get your tires.  When you are ready for a couple more, please let us know.


EL
Eve L.
Austin, TX
Subaru Outback
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Eve said the business does good work and they are very quick. They also are very pleasant and easy to work with.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for your long time business with us, we do appreciate it.


CT
Cesar T.
Austin, TX
Land Rover LR4
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/10/2018 Category: Service
Spoke with Cesar's wife. She said the business works quick.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

We do appreciate you and your family's business.  Please let us know if we can help again. Thank you.


YV
Yolanda V.
Austin, TX
Lexus NX 200t
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018
Oil Change and Tire Rotation
I make an appointment and always does quick work.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for the great review.  Communication is always wonderful with you.  Thank you for letting us service your vehicle.


DE
David E.
Texas
Toyota Highlander
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/08/2018 Category: Service
David said this business' staff did a quick and efficient job of repairing his vehicle.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

A quick tire repair.  I'm glad were able to take care of you.  Thank you for your repeat business.


SP
Sam P.
Texas
Chevrolet Traverse
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Sam said the staff did the work he asked for, they were very helpful and he never has a problem.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

You are alway a pleasure to work with.  Thank you for your support and repeat business.


RC
Randy C.
Texas
Honda Odyssey
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/07/2018 Category: Service
Spoke with Kathy. She said they were fast and pleasant.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

Thank you for letting us service you Honda.  Its nice to see you back.  Let us know when we can help again.


JR
Jinous R.
Texas
Audi A7
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/07/2018 Category: Service
Jinous said the employees were wonderful and did a great job, but it was outrageously expensive.
This review was collected via phone interview by Customer Research Inc.
Scott W., Manager from Casis Village Shell responded on 08/16/2018

I'm glad we were able to take care of your tire repair.  I'm sorry you feel it was expersive, but low profile tires take a special tire machine and sometimes 2 people to fix.  Had it been a regular size tire it would have been less to fix.  Thank you.


Displaying Review 21 - 40 of 166 in total