Overview

Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5Overall Rating 4.86/5rating 4.86

321 Reviews

ReScore Reviews™ (1)

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
98% Would Recommend
Latest Review 1 day ago

Reviews


CK
CAROLE K.
San Marcos, CA
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/20/2019
Great customer service
Great customer service 👍

BR
Britany R.
Carlsbad, CA
Dodge Stratus
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/20/2019 Category: Service
Britany said that they are pretty good but that she had to wait a really long time. They are all nice people there.
This review was collected via phone interview by Customer Research Inc.

ES
Erica S.
Vista, CA
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2019 Category: Service
Erica said the service was fast, quick and easy.
This review was collected via phone interview by Customer Research Inc.

RS
Raquel S.
Oceanside, CA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Raquel said she is able to get service when she needs it and the staff has been very thorough with her oil changes.
This review was collected via phone interview by Customer Research Inc.

RS
Raquel S.
Oceanside, CA
Nissan Maxima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2019 Category: Service
Raquel said she is able to get service when she needs it and the staff has been very thorough with her oil changes.
This review was collected via phone interview by Customer Research Inc.

SK
Shahram K.
San Diego, CA
Toyota Prius
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
07/25/2019 Category: Service
Shahram said he would recommend the business for service.
This review was collected via phone interview by Customer Research Inc.

DS
DENNIS S.
San Marcos, CA
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/17/2019
Professional with honesty
Professional treatment. Knowledgeable of car specifics. Report of brake pad remaining was the most accurate I have ever received from an auto repair activity. For cost of oil change, I received a tire rotation, pressure check and assessment. Was taken right in at appointed time, no waiting. For the price quoted on Groupon, I am satisfied I received a very good value for my money. I think the oil disposal fee was a little high, but am willing to overlook the price in view of the professional services received. At the price, I plan to continue takin my car to Chapman on the future. Location is very convenient for me, no waiting with an appointment.

JK
JARED K.
Carlsbad, CA
Nissan Sentra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
Friendly, professional and timely!
The shop is well kept with awesome old school feel and all of the amenities to make the best of your wait.

GH
GREG H.
Carlsbad, CA
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/10/2019
the people working there
Doing business with John and his staff is easy. They don't over promise and under perform as most in the same business will. Their work quality is way above the industry standard as is their ability to hit promised time lines. It has been my experience to not have to return back after having a repair done to fix the same thing again which is refreshing. Great job John and hope for your continued success. Greg

JV
John V.
Escondido, CA
Mitsubishi 3000GT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/05/2019 Category: Service
John said that the service was good and the staff answered any questions he had.
This review was collected via phone interview by Customer Research Inc.

TB
TRACY B.
Escondido, CA
Honda Civic
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/29/2019
Fast friendly efficient
I was greeted by the owner upon arrival He explained everything clearly and had my car back in 20 min When asked for estimates for future work it took only a few minutes to answer with printed copies The atmosphere is laid back and calming Id come back again and Id highly recommend this shop

DK
DOUG K.
San Marcos, CA
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/28/2019
Honest and great work
Honest and good work.

CO
Christina O.
Ramona, CA
Jeep Liberty
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/28/2019 Category: Service
Christina said that it was a lengthy amount of time for an oil change and visual inspection, but other than that it was great. They were accommodating and she loved the waiting area. It was very comfortable. The atmosphere was suitable for people to relax while running errands.
This review was collected via phone interview by Customer Research Inc.

MP
MIRA P.
Escondido, CA
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/27/2019
Oil change
Friendly staff, great service I will defiantly go back. 👌

CM
CHARITY M.
Carlsbad, CA
Toyota RAV4
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/26/2019
Has a family feel to it!
I always feel taken care of in an honest way. Friendly and accommodating staff!

JC
JOE C.
Fallbrook, CA
Toyota Prius
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/22/2019
Great service
Great service, no pressure to do any other work

PM
PAULO M.
San Diego, CA
Kia Optima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
awesome
honest, reasonable pricing, job done in good time.

AR
ANDREW R.
San Marcos, CA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Excellent, friendly service
Treated me with respect, make helpful recommendations without being pushy. Car performs well after service.

RG
RICK or MATTHEW G.
Carlsbad, CA
GMC Envoy
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/21/2019
Great work and staff
They care about you and your vehicle and they notify you if they see any issues wrong great place to have your vehicles worked on

RM
RED M.
Vista, CA
Ford C-Max Energi
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/20/2019
Efficient, friendly, and competent.
These guys are just plain old good at taking care of your car. Straight forward, helpful and reasonably priced. Comfortable waiting area.
On time!