Overview

Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5Overall Rating 4.75/5rating 4.75

7025 Reviews

ReScore Reviews™ (184)

ReScore
Overall Rating 4.7608721/5Overall Rating 4.7608721/5Overall Rating 4.7608721/5Overall Rating 4.7608721/5rating 4.7608721
Original
Overall Rating 2.36957/5Overall Rating 2.36957/5rating 2.36957rating 2.36957rating 2.36957
96% Would Recommend
100% Business Response
Latest Review about 9 hours ago

Reviews


CS
Carole S.
Melbourne, FL
2010 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/15/2019 Category: Service
Hyundai Service Department
Excellent service

Verified Customer
Vero Beach, FL
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Oil change
Did a great detail job

Verified Customer
Grant Vlkria, FL
2013 Hyundai Azera
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/14/2019 Category: Service
Love the service here, I just wish their recommended services lined up with the owner's manual.
This dealership is always great for service. Fast, professional, and not to badly priced (when they have the right coupon/discount/special running). What I don't like are service recommendations that do not line up with what the owner's manual says. For example, I have 67k miles on my Hyundai, and they recommended a full tune up and timing belt replacement. Well for one, the manual says I don't need a tune up until I get to 105k miles, and two MY ENGINE DOES NOT HAVE A TIMING BELT (it has a timing chain that lasts the life of the engine). It's not a big deal. It's just that I always have to refer to my owner's manual, but it does mean that I can't trust their computer system's recommendations (which I don't like).

Like I said though, I like the dealership. We have bought two Hyundai's from them over the years, and every time I have had service done there, they have done good work.

SS
Steve S.
Palm Bay, FL
2019 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Dealership that keep their promises
excellent services very friendly and professional employees.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you Steve for taking the time to complete this survey. It was wonderful to hear that you are satisfied with your service experience. We want to thank you for your business. I will inform your Advisor Alfredo that you gave us a 5 star feedback. We love such a positive message from our loyal customers. Thank you again for allowing us to provide you with great customer service.



Best Regards, 

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

AP
Abraham Moises P.
Palm Bay, FL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
Best service ever got.
I have my oill ch ange and Thé check upfor my car .iwas satisfied the services very much .
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you for being part of the Coastal Hyundai family Abraham!

We want to thank you for giving us your exceptional 5 star service experience review about us here at Coastal Hyundai. We will share your comments with our service department and staff. We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

FL
Frederik L.
Sebastian, FL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
always great and friendly service
as always, we received great and friendly service.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you Frederik for taking the time to complete this survey. It was wonderful to hear that you are satisfied with your service experience. We want to thank you for your business. I will inform your Advisor Peter that you gave us a 5 star feedback. We love such a positive message from our loyal customers. Thank you again for allowing us to provide you with great customer service.


Best Regards, 

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

LS
Lori S.
Palm Bay, FL
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/14/2019 Category: Service
excellent
excellent
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you Lori for sharing your experience from your most recent service visit. I am pleased that we were able to complete your service efficiently. We truly appreciate your 5 star reviewof Chris and recommendation of our service department. Here at Coastal Hyundai we value our customers and we look forward to seeing you again at your next service visit with us.  


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

AB
Anthony B.
Melbourne, FL
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
Service and dealer is great.
Service and dearler is great.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you Anthony for being part of the Coastal Hyundai family!
We want to thank you for giving us your exceptional 5 star service experience review about us here at Coastal Hyundai. We will share your comments with our service department and staff. We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

WB
William B.
Melbourne, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
People
Jessie is first class with customer interaction. Looking forward to working with him again on my Santa Fe.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/14/2019


Thank you William for taking the time to complete our review. At Coastal Hyundai we seek to accomplish daily to give our customers a 5 star service experience and we wanted to thank you for allowing us to provide you with the best!

Our team appreciates your continued business and I will be sure to pass along your feedback to our service team and your Advisor Jason.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Palm Bay, FL
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/13/2019 Category: Service
Recent oil change
My service person was excellent
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/13/2019



Thank you for taking the time to share your service experience with us. We appreciate your feedback, it helps us to improve our services and your experience. We look forward to providing for all of your automotive needs in the future.

At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Please accept my apology for not completing this task. We hope to prove our commitment on your next routine maintenance visit.


Kind Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

CS
Chester S.
Melbourne, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/13/2019 Category: Service
VERY PROFESSIONAL;
ALL ASSOCIATES WERE VERY PROFESSIONAL;
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/13/2019


Thank you for being part of the Coastal Hyundai family Chester! We want to thank you for giving us your exceptional 5 star service experience review. At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Thank you for letting us know that we did it! We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

RS
Ruth S.
Palm Bay, FL
2007 Hyundai Entourage
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
oil change
service is excellent, with customers service, every one is always taken care special
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/13/2019


Thank you Ruth for being part of the Coastal Hyundai family!
We want to thank you for giving us your exceptional 5 star service experience review about us here at Coastal Hyundai. We will share your comments with our service department and staff. We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

BS
Brandon S.
Melbourne Beach, FL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Quick
😊
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/13/2019


Thank you for being part of the Coastal Hyundai family Kate!


We want to thank you Brandon for giving us your exceptional 5 star service experience review. At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Thank you for letting us know that we did it! We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/13/2019


We want to thank you Brandon for giving us your exceptional 5 star service experience review. At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Thank you for letting us know that we did it! We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Melbourne, FL
2019 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
fast and friendly service
fast and friendly service
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/12/2019


Thank you for being part of the Coastal Hyundai family!
We want to thank you for giving us your exceptional 5 star service experience review. At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Thank you for letting us know that we did it! We look forward to continuing to provide for all of your automotive needs in the future.



Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
West Melbourne, FL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Great service!
These people are very customer oriented.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/12/2019


Thank you for taking the time to complete this survey. It was wonderful to hear that you are satisfied with your service experience. We want to thank you for your business. I will inform your Advisor Chris that you gave us a 5 star feedback. We love such a positive message from our loyal customers. Thank you again for allowing us to provide you with great customer services.



Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Melbourne, FL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/12/2019 Category: Service
Oil change
Pleasant, informative, relateable
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/12/2019


Thank you for being part of the Coastal Hyundai family!

We want to thank you for giving us your exceptional 5 star service experience review. At Coastal Hyundai we seek daily to do the best in customer service and give each guest a 5 star service. Thank you for letting us know that we did it! We look forward to continuing to provide for all of your automotive needs in the future.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

RS
Robertson S.
Titusville, FL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Excellent experience
Coastal Hyundai went above and beyond in the service of my 2015 Hyundai Sonata Limited. Gary the service manager is a knowledgable hands-on manager and Krystal my service underwriter and Jennifer the warranty manager kept me informed and delivered everything as promised, 5-star treatment.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/11/2019


Thank you Robertson for taking the time to participate in our survey. We truly appreciate your 5 star review and recommendation of us!

At Coastal Hyundai we value our customers and we look forward to seeing you again at your next visit with us. We want to thank you for allowing us to provide you with our automotive services.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Grant, FL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Service
Nail in tire. Thankfully they were able to repair. I’ve only had my Tucson for two weeks! Service Dept was very professional and friendly.
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/11/2019


Thank you for taking the time to share your experience about your service visit with us at Coastal Hyundai. We truly appreciate your 5 star review of Krystal.

At Coastal Hyundai we look forward to providing for all of your automotive needs in the future. Thank you again for taking to the time to respond to our survey and welcome to the Coastal Hyundai Family.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

CP
Cheryl P.
Palm Bay, FL
2010 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Hyundai: Best Car Service Center
My car hasn’t been to any other service shop but Hyundai. Amanda has my car’s entire history and makes sure I get the services I need when I reach a certain amount of miles. As I always say, Amanda is the best and takes good care of my car (and me).
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/11/2019


Thank you Cheryl for taking the time to complete our review. At Coastal Hyundai we seek daily to give our customers a 5 star service experience and we wanted to thank you for allowing us to provide you with the best.

Our team appreciates your continued business and I will be sure to pass along your feedback to our service team and your Advisor Amanda.


Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500

Verified Customer
Melbourne, FL
2012 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/11/2019 Category: Service
Great Service
As always, great service!
JAYNA M., Customer Relations Consultant from Coastal Hyundai responded on 06/12/2019

Thank you for taking the time to complete this survey. It was wonderful to hear that you are satisfied with your service experience. We want to thank you for your business. I will inform your Advisor Peter that you gave us a 5 star feedback. We love such a positive message from our loyal customers. Thank you again for allowing us to provide you with great customer services.



Best Regards,

Jayna M. Mobley
Customer Relation Consultant
jmobley@coastalhyundai.com
Phone: 321-723-4500