08/31/2018 Category: Service
William said he feels like it took way longer than he expected at this business. They gave him a different diagnosis and told him it would be ready the next day. It was not ready. The staff asked him to come back on Monday, days later. The vehicle ended up developing another problem at the facility, at double the price
Poor customer service, poor work
Poor Customer service, quality of work has decline no guarantees on services, bring a vehicle it last 2-3 seating before works gets done or complete, no surprises the car will be back with more damages.
BMW 4 Series
04/25/2018 Category: Service
Victor said he had to bring the vehicle back 5 times, because it kept having the same problem. Hopefully, this time it is fixed for good, but it has only been 3 days since the repair.
Adrian knows his cars very well but marks up parts a too much.
I took my car to get fix thinking it was one thing and actually was something completely different. Adrian pin pointed the problem and got it fix. But after I review the charges I notice that he marked up the price of the part by almost 40% when asked about it he said, "that is how much I charge". In my opinion I think it is very unfair. Good luck.