Timothy B. on 01/30/2018
"WORST CAR DEALER EVER"
This is the worst car dealer I have ever dealt with. We purchased a Chevrolet Suburban from them before ownership changed and it has had nothing but problems. With our original purchase, we had free oil changes included. Evergreen Chevrolet tried not to honor those until we pulled out our paperwork. We've had our DVD player break down multiple times. The last time we took it, the car was over 3 years old and therefore out of warranty. They won't fix an issue that has been there and been fixed multiple times. Instead they want to charge $900. There have been other issues too - when I had to purchase new tires because of a flat, they didn't check the tire pressure and I had different pressure in all 4 wheels. In other words, DON'T GO TO THIS DEALER! The only reason we go back is because we had service included in our original purchase. We'll never buy here again.
Service Date: 01/30/2018
Review Created: 01/30/2018 04:12 PM
Branden R. on 11/05/2017
STAY AWAY FROM THESE SCAM ARTISTS! I was looking at a car in the area and scheduled a prepurchase inspection. I dropped the car off and went to lunch when I recieved a phone call from them saying they misquoted the price and it was actually going to be almost double the original price. During the inspection they also broke an ignition wire and asked what I wanted to do. Being that it wasn't my car I and I needed to get it back to the owner I had them replace it. The just replaced the one ignition wire and charged me almost double what I could have picked it up at an automotive store for. They also said they'd leave the rest of the new ignition wires in the car so I could replace the others when I got home, they did not do that either. Stay away from these scam artists!
Service Date: 11/04/2017
Review Created: 11/05/2017 08:08 AM
Carisa G. on 08/16/2017
I bought a car from them a month ago, found major rodent damage, with droppings in the ac ducts. Which is a major health issue. They wouldn't pay the deductible.
Service Date: 08/16/2017
Review Created: 08/16/2017 10:41 AM
Zach L. on 08/09/2016
I scheduled an appointment a week in advance for 8:30am to fix a check engine light and an oil change. I was at the dealership until 9:30am waiting for a ride and my vehicle had not left the parking lot. After not receiving any updates, at 4:30pm I called to get a status update. They said that they were able to get the oil change done, but were not able to get to the check engine. They offered to do it the following day and I accepted. The next day, again, I did not receive an update until I called at 4:30pm and even then they didn't call back until 5:10pm. They said they only finished part of the work. When I asked which part, they said the oil change. No kidding that was done the day before. I will not be going back.
Service Date: 08/08/2016
Review Created: 08/09/2016 05:23 PM
WILLIAM A. on 11/17/2015
DOMINGO S. on 10/29/2015
RYAN B. on 10/22/2015
"Painless and prompt"
The quickest service I've ever had. And free. The VIP certified program is flawless. Free loaner, free service, free everything. Excellent experience.
Vehicle: CHEVROLET SUBURBAN
Service Date: 10/16/2015
Review Created: 10/22/2015 02:10 PM
Rob B. on 10/14/2015
We originally just stopped by to look around and browse, but ended up driving away in our new car by the end of the night! Chris was helpful and friendly through the whole process, and worked to ensure everything went smoothly.
Sales Date: 10/13/2015
Review Created: 10/14/2015 08:45 AM
JIM G. on 10/12/2015
ALTON L. on 10/08/2015
"check coolant level alarm"
The service writer (Elizabeth) and the senior technician (Steve) are both easy to work with and have such positive attitudes it makes it a pleasure to bring my Corvette in to them. The really understand what it means to take good care of a customer.
Vehicle: CHEVROLET CORVETTE
Service Date: 10/02/2015
Review Created: 10/08/2015 02:11 PM
Drew S. on 10/06/2015
"Great Staff, Great Deal, Great Experience!"
Chris Otake and Ralph Veliz were an absolute pleasure to work with in buying my used truck. I had a vehicle to trade, knew exactly what I wanted, and these gentlemen were straight shooters - and made the deal happen. Chris let me thoroughly test the vehicle the way *I* wanted to. Down-to-earth folks, who delivered a great product, great customer service, and shattered my old preconceptions about dealing with car dealerships. Thanks, Guys!!
Review Created: 10/06/2015 11:57 AM
JUDD H. on 10/04/2015
"Friendly and Thorough!"
I worked with Craig to special order a Corvette. From letting me test drive one to assure myself it would make a good daily driver, which no other dealerships would, to sending me pictures when the car arrived since I was out of town, Craig was extremely friendly and thorough. When I picked up the car he introduced me to the people in service and parts, he had all the accounts for the car set up, and even filled in my post card for the Corvette Museum. I would definitely buy another car from Michael's.
Vehicle: CHEVROLET CORVETTE
Sales Date: 09/26/2015
Review Created: 10/04/2015 11:03 AM
SUSAN K. on 09/28/2015
"Amazing quality service"
We had an unexpected oil leak and had our car repaired the same day we brought it in. They exceeded our expectations and we trust the quality of work and diagnostics completely. Work is explained thoroughly and costs are as expected. Thank you for being there for us.
Vehicle: CHEVROLET CAVALIER
Service Date: 09/21/2015
Review Created: 09/28/2015 09:29 PM
PAYAM F. on 09/23/2015
ROBERT R. on 09/10/2015
"could have been great"
bought a used car with 23000 miles on it. Upon driving home I could smell a foul odor inside the car. I looked at the air vents and could see someone had sprayed something to cover up the smell. I called Paul Y. who told me to bring the car back in to have it shampooed. It took Paul two days to shampoo my car and the smell was still there. Paul suggested I take it to the Ford dealership perhaps is was something to do with the warranty? He made it clear that they would not be helping me out with the smell. I had to pay 365 dollars of my own money to get the car professionally detailed to get whatever smell it was out of my $21000 new used car. Michaels was an easy negotiation process horrible customer service and follow up. I am hoping that they contact me to attempt to make things right.
Vehicle: FORD FOCUS
Service Date: 09/02/2015
Review Created: 09/10/2015 09:05 AM
PATRICK M. on 08/20/2015
DALE S. on 08/04/2015
JOHN L. on 08/04/2015
James B. on 07/24/2015
"Straightforward & Honest"
I have been shopping for a truck for a long time. It was a great deal and Chris Otaki was a pleasure to do business with. He accomplished what many dealers have not. He earned our business with his low pressure, customer service and friendly attitude. If he did not know he found out , Happily.... i would do it again... james
Sales Date: 07/17/2015
Review Created: 07/24/2015 02:54 PM
Herb B. on 07/09/2015
"Outstanding Sales staff"
Chris Otake is a sales representative extraordinaire. He is friendly, knowledgeable, and patient. The entire sales process was a joy. Chris Otake is the consummate professional!
Sales Date: 05/29/2015
Review Created: 07/09/2015 12:52 PM
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