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Exo Auto Works

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(366 Reviews)
90
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Score Details

5 stars
92%
4 stars
5%
3 stars
<1%
2 stars
<1%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
1
Total ReScores™
5.0
ReScore™ Average
90
Net Promoter Score ®

Business Details

About

We are a locally owned small business located in the downtown Colorado Springs area. With years of experience, you can rest assure that your vehicle is being properly repaired and maintained. We are a locally owned small business located in the downtown Colorado Springs area. With years of experience, you can rest assure that your vehicle is being properly repaired and maintained.

Categories
Oil Change, Auto Repair, Windshield Repair
Contact
(719) 375-3232
Opening in 45 minutes
Business Hours

Business Hours

Mon
9:00 AM - 5:00 PM
Tue
9:00 AM - 5:00 PM
Wed
9:00 AM - 5:00 PM
Thu
9:00 AM - 5:00 PM
Fri
9:00 AM - 5:00 PM
Sat
closed
Sun
closed
* Mountain Time (Us & Canada)
124 S El Paso St Colorado Springs, CO 80903
Get Directions
Exo Auto Works' Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(366 Reviews)
Write a Review
Recent Reviews
BA
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Bridget A.
Colorado Springs, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
11/07/2023
0
Terrible customer service/ Communication
I went there the mid October for my check engine light flashing with cylinder 2 misfiring. They went in a found oil leaking into the gasket they called me and said to fix it properly they would need to replace the gasket and the gasket seals and I told them to do what they had to do to fix it. That cost $801.07. I had to pick it up after hours because they’re only open 9-5 Monday-Friday and I work those hours as well. I drove it a block and noticed that it was still misfiring so I brought it back the next day and showed them what it was doing and Mike said that it looked like the spark plugs were changed at some point they looked good and told me to drive it until the check engine light comes on so it would be easier to diagnose so sure enough that night the check engine came back on and I brought it back the next day. Then they said it was the spark plugs that needed to be replaced and since I was just in there they wouldn’t charge me the $65 fee to diagnose it but the spark plugs would cost $553.08. Im not the best with this kind of stuff so maybe there was a reason then didn’t recommend changing the spark plugs when the gaskets and the seals were being replaced it’s probably cause he looked at them and thought they were good but they were not. I noticed it was still misfiring every once in awhile but not as bad as before so I didn’t know if I was being paranoid it wasn’t happening frequently enough to bring it back and show them and sure enough a few weeks later the check engine light comes back on. At this point I was just going to have my family members try to fix it cause it’s getting expensive but my Dad told me to go in and ask what coil pack they replaced since it stated they did on the receipt and the new code was saying misfire in engine 6 and the guy at orileys said it it’s probably the ignition coil needing to be replaced and guessed that I had recently had the spark plugs done. I went in and maybe I talked to much or something but I very clearly said that I don’t have any money to pay for more services but I would like to know which coil pack they replaced and Jake went into detail about the process and said that they could take it back and look at it for free to make sure it wasn’t something wrong with what they did and I agreed. They then came back the exact words out of a guys name I didn’t get was we’re thinking the coil we put on was a dud it’ll be really easy we can get the coil in an hour and have your Jeep ready to just pop it in. So I got an Uber cause at that point I had to go to work. I gave them 3 hours and finally was like I should call them I called them twice after their lunch break no answer, once right before they closed because at my place of work I can’t make phone calls when I’m busy and that was the soonest I could get to my phone still no answer, I then called 2 more times and had my dad call too still no answer. They never contacted me once. Then this morning comes around and Mike called me around 7am apologizing for the late response saying they stayed late last night and early this morning working on it and they had to replace the ignition coil and it had nothing to do with the previous services so it was going to be $294.95. Mind you I told Jake the day before that I didn’t have enough money to get it fixed there again and explained the whole situation and the last thing I heard from them the day before was that it was a dud of a coil and it would be an easy fix, now the next morning with zero communication from them they’re saying it wasn’t anything they did and it was going to cost $294.95 and the work was already done so there was no opportunity to say don’t do it. They did apologize and say it was a Miss communication all the way around but I was very clear when I brought it in that I didn’t have enough money to pay for another repair and I tried calling 6 times with no response while they didn’t call once the exact words said to me before I left was we think it was a dud of a coil, they should’ve called me too tell me it was something else before fixing it.
JW
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Jerome W.
Victor, CO
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/02/2023
0
$6000 NEW transmission in 2022
Warranty work done in June. 2022. AFTER getting it back. Had to get flywheel replaced, starter and rear-end rebuilt. See the scumbags in court... and John wants to raise his voice over when he Idiot.
DP
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DELPHI P.
Colorado Springs, CO
Chevrolet Aveo
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/03/2023
verified customerVerified Customer
10
Excellent service & fair prices
Always exceptional service. The team at Exo Auto Works are top notch! You really should give them a try. You won't be disappointed. Thank you Michael Cone & team for all that you do!
CB
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CHRIS B.
Hyundai Elantra
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2023
verified customerVerified Customer
10
Responsive and Professional
I brought my Elantra in for a seized engine, based on the recommendation of my neighbors. I emailed them my statement of the problem and they responded the same day with an estimate. They took care of the engine replacement promptly, kept me up to date over email, and answered my questions. The actual cost came in almost exactly as estimated. I'm very happy with the work that was done and the service I received.
SE
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SAM E.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2023
verified customerVerified Customer
10
They were quick, helpful and great
I will be coming back here for all of my needs
Michael C. from Exo Auto Works responded on 06/28/2023 07:49 AM

That's wonderful to hear! We are excited to be your one stop auto repair shop!

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
JR
JASON R.
Chevrolet Avalanche
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
06/26/2023
verified customerVerified Customer
8
Avalanche
I will admit that I was beyond an asshole when a problem occurred. I was the only one. They maintained completely professional attitudes thru out my tirade. They immediately had the truck brought to them and fixed the problem without question. The issue that arises after I picked my truck up was not their fault in total. Old parts, like myself, are old parts. They didn't know the shop that had put my tyranny in 7 months earlier dropped the ball and my tyranny fell out on the way home. Not an excuse for my actions but I freaked for a minute, my apologies to the Crew at EXO
Michael C. from Exo Auto Works responded on 06/27/2023 02:01 PM

Thank you for the apology and honest review. Glad we were able to make it right.

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
DA
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DANIA A.
Chevrolet Equinox
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/21/2023
verified customerVerified Customer
10
Awesome!
Super nice guys. Didn’t replace things they didn’t need to, gave me a good price! 10/10
Michael C. from Exo Auto Works responded on 06/22/2023 08:42 AM

Thank you for the kind words!

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
GS
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GREG S.
Volkswagen Golf
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/16/2023
verified customerVerified Customer
10
Most Honest Company
My wife and I travel the country in a motor home and are always pulling a car behind us. So we are very familiar with dealing with local establishments as the Out of town guests. This company was honest and diligent to get us on our way as any place we have ever dealt with and we have been around the block so to speak. I even tried giving a tip to these gentlemen for their kind gesture and wonderful work and they wouldn't accept it. When we? Get. Back to Kansas City? I'm gonna have to send them a gift card and buy them lunch.
Michael C. from Exo Auto Works responded on 06/19/2023 09:30 AM

We are so glad we were able to get you back on the road in a timely manner. Having to deal with car issues while traveling is never fun. Glad a quick battery replacement was all it took.

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
BC
BOB C.
BMW X3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Trusted local shop
This is your ‘I gotta guy’ that is a local, trustworthy shop that everyone is looking to find. Look no further.
Michael C. from Exo Auto Works responded on 06/14/2023 09:06 AM

Awesome to hear! Thank you for entrusting us with your BMW maintenance.

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
EG
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ESTABAN G.
HUMMER H3
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/13/2023
verified customerVerified Customer
10
Top Notch Mechanics
These guys are very professional and courteous. They know what they're doing and do it well at a good price. This last time my vehicle was completed before I was told it initially would be and at a lower cost as well. I couldn't say anything bad if I wanted to.
Michael C. from Exo Auto Works responded on 06/22/2023 08:43 AM

We are so glad to have meet or beat your expectations! We strive to be your trusted mechanic!

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
Verified Customer
INFINITI QX50
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/12/2023
verified customerVerified Customer
10
So accommodating!
EXO was recommended to me by a tire service and I am so grateful. Quick, efficient, and affordable. This single mom appreciates EXO and will recommend it to everyone.
Michael C. from Exo Auto Works responded on 06/12/2023 01:25 PM

Thank you for the kind words! We understand the importance of a trusted mechanic as a single mother.

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
CO
gravatar
CATHERINE O.
Chevrolet TrailBlazer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/09/2023
verified customerVerified Customer
10
Awesome!!
Would never go anywhere else after finding this place. Everyone there are always so nice and genuine. Very honest !! I appreciate them for always doing excellent work
Michael C. from Exo Auto Works responded on 06/12/2023 11:42 AM

Thank you for the kind words! Always a pleasure to be your go to auto repair shop for your Chevy. 

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
RC
RONNIE C.
Subaru Crosstrek
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2023
verified customerVerified Customer
10
Diagnostic
Having some issues with struts - Exo offered a quick and affordable diagnosis. Honest team at Exo and I’ll certainly be going back!
Michael C. from Exo Auto Works responded on 06/09/2023 08:54 AM

Thank you, for choosing us for your vehicle inspection!

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
Verified Customer
Colorado Springs, CO
Subaru Outback
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/08/2023
verified customerVerified Customer
10
Fave auto place
Amazing customer service, as always! My fave place to go for my car!! Great prices and timely!! 10/10!
Michael C. from Exo Auto Works responded on 06/09/2023 08:56 AM

You're 10/10 for taking the time to leave such an incredible comment! Thank you, for your continued business!

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
RC
gravatar
ROBERT C.
Colorado Springs, CO
Ford Escape
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/02/2023
verified customerVerified Customer
10
Always a pleasure
Rather than just a customer, I am treated as a friend. I look forward to my visits as a time for a laugh and a grin. But more importantly, I know that my vehicle needs will be taken care of professionally and completely, and at a reasonable cost. I trust everyone there and my vehicles thank them for it. I cannot recommend them highly enough!
Michael C. from Exo Auto Works responded on 06/05/2023 08:49 AM

Thank you for the kind words! It is always a pleasure interacting with you as well. 

EXO AUTO WORKS
124 S El Paso
Unit B
Colorado Springs, CO 80903
719-375-3232
https://exoautoworks.com
https://www.facebook.com/exoautoworks/
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