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RG
Roul G.
Oceanside, CA
Dodge Journey
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
10/25/2018 Category: Service
Roul said he did have the serpentine belt done for $150 but the person was trying to get him to doing additional services that he really didn't need. He was telling him he needed the alternator and pulley and wanted to charge him well over $400 for labor alone. He was going to charge him a price for rebuilt parts and told him they don't make them new anymore. He's very disappointed that there are mechanics that try to take advantage of the customer and try to make more money.
This review was collected via phone interview by Customer Research Inc.
Steve T. from Fallbrook Garage & Qwik Lube responded on 10/30/2018

SORRY YOU WERE UNHAPPY WITH THE SERVICE BUT IN CONTEXT TO THE JOB YOU CAME IN FOR A SQUEAK WE SAID POSSIBLE BELT NOISE AND WE WOULD KNOW MORE WHEN THE BELT WAS OFF .ONCE WE REMOVED THE BELT WE FOUND THE ALTERNATOR PULLEY WAS WOBBLING AND WAS THE CAUSE OF THE SQUEAK AND WE SHOWED YOU THE VIDEO THATS WHY WE RECOMMENDED ALTERNATOR REPLACEMENT WE GAVE YOU THE OPTION TO PUT THE OLD BELT BACK ON YOU DECIDED TO KEEP THE NEW BELT ON AND DECLINED THE REPAIR THE QUOTE WAS 452.80 FOR THE PARTS PLUS LABOR WHICH WE WOULD DISCOUNT BECAUSE OF THE INITIAL BELT INSTALL


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