First Choice Auto Service

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503-656-6700
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Overview

Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5Overall Rating 4.87/5rating 4.87

597 Reviews

5 star
89%
4 star
8%
3 star
<1%
2 star
<1%
1 star
<1%
99% Would Recommend
Latest Review about 21 hours ago

Reviews

TM
Tyler M.
Estacada, OR
BMW 323i
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/07/2018 Category: Service
Tyler said he brought his vehicle in for service. It was repaired and a few hours later, it did the exact same thing, so he had to bring it back to the business to be repaired again.
Recommended
This review was collected via phone interview by Customer Research Inc.
WM
Wynn M.
Clackamas, OR
Dodge Pickup
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
12/18/2017 Category: Service
Wynn said this business replaced something to make his heater work and his heater still does not work. They have always done a good job in the past, so he will take his vehicle back to see what they can do.
Recommended
This review was collected via phone interview by Customer Research Inc.
JB
JOHN B.
Tualatin, OR
Chevrolet Silverado
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
02/01/2016
2004 Chevy Silverado Z-71 4 x 4
Engine light came on with a message . Drop it off at there place of business late on Sunday night .
They called to let me know what all the code messages where and how much it would cost to fix.
A $ 1,000.00 later I had my truck and off I went . No more than 2 mile the engine lite come's on again .
Not to say my truck had a low right front tire and they didn't even notice it . I would have a hard time taking my truck back to have them read the code for $ 118.00. JB
Kris J. from First Choice Auto Service responded on 02/09/2016

I called John back & let him know we have a full 12/12k mile warranty on everything we do. I had him come down to see which code set, turns out the knock sensor code came back, so we are going to warranty out the defective knock sensor located under the manifold.

RH
Ray H.
Clackamas, OR
Chrysler PT Cruiser
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/17/2014 Category: Service
Ray said he paid this business $2,500 for a blown head gasket and after they got into the job, they found all kinds of other issues. They told him they flushed the radiator but they did not because he took it down to another facility where they found gunk in it. They wanted to charge him $310 for a new radiator, when all it needed was to be flushed out. He requested they replace a valve and they only tried to fix it, which resulted in his having to go on the freeway and wasting his gas. They finally did replace it with a new one and it fixed the problem. They did not charge him for replacing the valve, which he felt was nice because he had already spent a lot on gas while they were just repairing the old valve. For these reasons, he would not recommend this business and would caution others to have their vehicle serviced at this business.
This review was collected via phone interview by Customer Research Inc.
Kris J. from First Choice Auto Service responded on 09/23/2014

This car came in overheating and running poorly.
We check the codes and there was a code stored for the EGR system.  We had to get the car running right before we could test the EGR system.
We found the head gasket was leaking badly causing it to run poor & overheat right away. After we sent the head to the machine shop they also found the valves were not sealing. We had them fix the cylinder head. After we got the head back we tried cleaning the the EGR passage ways and the valve to save him some money, but that didn't fix the EGR code, so we replaced the valve for free.
After we fixed the head gasket and the EGR valve the car ran great and never over heated.
The customer came back 20 days later and said it was still over heating.  We tested the cooling system and all the fans were working properly and coolant was full and clean. We check the temptarture on the radiator and found it was plugged up, not cooling the coolant down enough, and would need replacement for best fix. Flushing it out was just a temporary fix & will need replaced for a permanent fix.  We did flush the coolant system after the we installed the new head gasket. and drove the car about 20 miles and car never overheated for us. The customer drove the car for 20 days before it started overheating again on him. I still believe the radiator is going to need replacing.