Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3919 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.2761877/5Overall Rating 4.2761877/5Overall Rating 4.2761877/5Overall Rating 4.2761877/5rating 4.2761877
Original
Overall Rating 2.1588772/5Overall Rating 2.1588772/5rating 2.1588772rating 2.1588772rating 2.1588772
92% Would Recommend
100% Business Response
Latest Review about 1 hour ago

Reviews


CW
Chee W.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Excellent Service
Good communication with updates on work in progress. I'm more than happy with the level of service provided by the service advisers.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

FM
Fred M.
Montgomery Village, MD
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2019 Category: Service
Did the job.
They did the work,requested...
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JA
Jennifer A.
Germantown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Great Experience
Everyone was very professional and we'll definitely go back.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LB
Linda B.
Germantown, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Customer service &the people were great
Got in&out real quick the service was great, the people were great, the work they did was great!!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Good service
Found out what was wrong with my car and had it fixed by the the next day.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great Customer Service
I appreciate how Randy Thompson, the Assistant Service Manager and the team at the Front Desk took the time to explain what was needed for my Santa Fe and made sure I had a loaner when there were additional services required. Appreciate the Great service. Thank you.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LK
Laura K.
Germantown, MD
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
reliable service
service is always reliable and prompt.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

GA
George A.
Germantown, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Service
Good receptionist attended to me
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/06/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Bethesda, MD
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Scheduled Maintenance
Provided in earlier section
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/06/2019

We are extremely pleased to see that you had a great experience with us. We are and will be training some new individuals in our service center but they will grow over time as well and you can once again to feel confident with every person you interact with. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

PK
Pamela K.
Frederick, MD
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/04/2019 Category: Service
Always Good Service!
The customer service is always great. From the moment I pull up, to the moment I get back in my car.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/05/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

DN
David N.
Gaithersburg, MD
2010 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/04/2019 Category: Service
Clean, comfortable
Have had better service.
BRETT J D., Service Director from Fitzgeralds Lakeforest Hyundai responded on 09/05/2019

Dear Customer, Thank you for meeting with me this morning and going over your concerns. I had my shop foreman go over the car to determine the cause of your issues. The left front brake caliper has failed causing your brakes to overheat in the front left wheel which in turn causes brake fade in that wheel and the vehicle to pull to the right when applying the brakes. We also looked into your complaint of low tire pressure and did determine that two of the TPMS sensors need to be replaced. I see that all work has been approved and we expedite as quickly as possible and look for any discounts we can apply for you. Please continue to stay in the loaner car until we have completed the repairs.

Brett Davis
Service Director
(301)258-4496

KD
Karl D.
Germantown, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Professional Service.
I took my car in for a oil change recently. The service was great.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/06/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EM
Evelyn M.
Gaithersburg, MD
2019 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Service
Profesional staff. Always ready to answer any questions a customer may have about the service just received.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

CC
Clay C.
Gaithersburg, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great Dealership
As always, I was well taken care of. My service adviser was Jessie and I have had several opportunities to work with him. He always takes great care of me. Another service adviser was the most helpful expert on tires I have ever run across and was very helpful. Unfortunately, I do not remember his name. Taylor was also wonderful in getting me a loaner.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JC
Jung C.
Rockville, MD
2006 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Quick check up and oil change
my requested services were well done without any issues.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Montgomery Village, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
09/03/2019 Category: Service
.
....
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We apologize for the way we report with our complimentary multi point inspection. We do give recommendations for items that are needed by time or mileage based on the service history we have (or not) with your vehicle. I do agree that the tech could have gone extra to pull the actual filter and not made the assumption from your histroy with us that it had been changed. The inpection of the fuel gauge or check engine light is not a part of our inspection. I will take this opportunity to improve our process with your feedback. If you would like to provide me additional feedback, or if there is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

RB
Raina B.
Montgomery Village, MD
2010 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Best Service Ever
I always have a wonderful experience at Hyundai Service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Burtonsville, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/03/2019 Category: Service
Great service
Great service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/02/2019 Category: Service
Meh
Just assembly line type of service. More concerned about getting to the next service call than focused on the one at hand
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. If you would like to provide us additional feedback, or if there is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4845.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

BG
Bonnie G.
Montgomery Village, MD
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/02/2019 Category: Service
Fair pricing, prompt service and friendly atmosphere.
In the 9 years they have been servicing my car they have been efficient, offer discounts and never do additional work without checking with me. The wait area is clean and the atmosphere is friendly.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/03/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845