Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3919 Reviews

ReScore Reviews™ (105)

ReScore
Overall Rating 4.2761877/5Overall Rating 4.2761877/5Overall Rating 4.2761877/5Overall Rating 4.2761877/5rating 4.2761877
Original
Overall Rating 2.1588772/5Overall Rating 2.1588772/5rating 2.1588772rating 2.1588772rating 2.1588772
92% Would Recommend
100% Business Response
Latest Review about 10 hours ago

Reviews


Verified Customer
Germantown, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Quick Service on a Saturday!
My car had to be towed on a Friday evening to Fitzgerald's Lakeforest Hyundai. On Saturday morning, they had already assessed the issue (the starter) and had car repaired and ready for me Saturday afternoon. The representative was very helpful and responsive.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/18/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Hyundai stands behind its product
Best powertrain warranty in the market. Engine seized after 73,000 miles. Engine was replaced, no questions asked!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/17/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/17/2019 Category: Service
Nicely done car service
OK
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/17/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

EB
Edmond B.
Germantown, MD
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/14/2019 Category: Service
Excellent service all the time!
Always professional in all aspects!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

WH
Wayiz H.
Gaithersburg, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Oil change
Friendly customer service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

CL
Cynthia L.
Germantown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Good customer service
Good customer service I
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/13/2019 Category: Service
Service with a Smile and Timely
It was Great! I had an early appt. They saw me immediately and took care of my car in no time.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/14/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Jessie is the best❗️
I’m always taken care of in a timely manner and everyone is great.... but especially my service advisor Jessie Segovia.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/13/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

FT
Felicia T.
Laurel, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great Staff and awesome tech's
As always my service visit was perfect. I didn't have a long wait time. Staff is courteous and knowledgeable from the staff that greets you when you arrive to the check out staff. My car is in great shape because of this service center. I will never go anywhere else to get my car serviced. I love Fitzgerald's!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

TD
Timothy D.
Germantown, MD
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Fast and Convenient!
In and out in a reasonable time.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MS
Michael S.
Montgomery Village, MD
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Good service
Sensor went bad in one of my tires. Noticed the problem mid afternoon. After discovering the problem, the part was not in stock, so they gave me a loaner car until they could fix it the next day.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JC
James C.
Gaithersburg, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
The people Customer Service
The pricing and the quality of work
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SB
Stephen B.
Gaithersburg, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Excellent Service Department
Always happy with the Fitzgetald Service Department in Gaithersburg. The service adviser, Mr. Le, was pleasant and professional.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/10/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

GT
Gregory T.
Gaithersburg, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Thank you
Thank you
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/10/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SG
Shirley G.
Gaithersburg, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Fitzgerald Gaithersburg MD
The service people are very friendly and extremely efficiant. I love going there.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Service
Necessary parts were found quickly
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Great Experience
Carlin was great; fast and reliable service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

CW
Chee W.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Excellent Service
Good communication with updates on work in progress. I'm more than happy with the level of service provided by the service advisers.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JA
Jennifer A.
Germantown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Great Experience
Everyone was very professional and we'll definitely go back.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LB
Linda B.
Germantown, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Customer service &the people were great
Got in&out real quick the service was great, the people were great, the work they did was great!!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845