Overview

Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5Overall Rating 4.56/5rating 4.56

3971 Reviews

ReScore Reviews™ (113)

ReScore
Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5Overall Rating 4.2389401/5rating 4.2389401
Original
Overall Rating 2.1946931/5Overall Rating 2.1946931/5rating 2.1946931rating 2.1946931rating 2.1946931
92% Would Recommend
100% Business Response
Latest Review 5 days ago

Reviews


Verified Customer
Gaithersburg, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Jessie is the best❗️
I’m always taken care of in a timely manner and everyone is great.... but especially my service advisor Jessie Segovia.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/13/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

FT
Felicia T.
Laurel, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2019 Category: Service
Great Staff and awesome tech's
As always my service visit was perfect. I didn't have a long wait time. Staff is courteous and knowledgeable from the staff that greets you when you arrive to the check out staff. My car is in great shape because of this service center. I will never go anywhere else to get my car serviced. I love Fitzgerald's!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

TD
Timothy D.
Germantown, MD
2016 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/11/2019 Category: Service
Fast and Convenient!
In and out in a reasonable time.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MR
Mark R.
Damascus, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/11/2019 Category: Service
They’ve regained trust
Fitzgerald’s is making great headway in really listening to their customer in the Hyundai service area! So glad the lack of communication and professionalism is a thing of the past! They’ve proven now that their service department is top notch! It’s what is expected!!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MS
Michael S.
Montgomery Village, MD
2010 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Good service
Sensor went bad in one of my tires. Noticed the problem mid afternoon. After discovering the problem, the part was not in stock, so they gave me a loaner car until they could fix it the next day.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JC
James C.
Gaithersburg, MD
2012 Hyundai Genesis
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
The people Customer Service
The pricing and the quality of work
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

CS
Carolyn S.
Silver Spring, MD
2005 Hyundai Sonata
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
09/10/2019 Category: Service
Bad business
Not satisfied at all and I feel I did not get my discount, waited all day, over 12 hours for my car and no one could explain to me the work that was none, and the person who waited on me told me he would be there he was not.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/12/2019

We are disappointed to learn of your experience here at Fitzgerald Hyundai/Subaru, and will take this opportunity to improve with your feedback. If you would like to provide us additional feedback, or if there is anything we can to turn your experience around, please do not hesitate to contact me at 301-670-4813.

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SB
Stephen B.
Gaithersburg, MD
2018 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Excellent Service Department
Always happy with the Fitzgetald Service Department in Gaithersburg. The service adviser, Mr. Le, was pleasant and professional.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/10/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

GT
Gregory T.
Gaithersburg, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/10/2019 Category: Service
Thank you
Thank you
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/10/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

SG
Shirley G.
Gaithersburg, MD
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Fitzgerald Gaithersburg MD
The service people are very friendly and extremely efficiant. I love going there.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/09/2019 Category: Service
Service
Necessary parts were found quickly
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Silver Spring, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Great Experience
Carlin was great; fast and reliable service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/09/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

CW
Chee W.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/08/2019 Category: Service
Excellent Service
Good communication with updates on work in progress. I'm more than happy with the level of service provided by the service advisers.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

FM
Fred M.
Montgomery Village, MD
2019 Hyundai Kona Electric
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/07/2019 Category: Service
Did the job.
They did the work,requested...
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JA
Jennifer A.
Germantown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Great Experience
Everyone was very professional and we'll definitely go back.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LB
Linda B.
Germantown, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2019 Category: Service
Customer service &the people were great
Got in&out real quick the service was great, the people were great, the work they did was great!!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Germantown, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Good service
Found out what was wrong with my car and had it fixed by the the next day.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
Great Customer Service
I appreciate how Randy Thompson, the Assistant Service Manager and the team at the Front Desk took the time to explain what was needed for my Santa Fe and made sure I had a loaner when there were additional services required. Appreciate the Great service. Thank you.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

LK
Laura K.
Germantown, MD
2008 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/06/2019 Category: Service
reliable service
service is always reliable and prompt.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/08/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

GA
George A.
Germantown, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/06/2019 Category: Service
Service
Good receptionist attended to me
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 09/06/2019

We are extremely pleased to see that you had a great experience with us. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845