Fitzgeralds Lakeforest Hyundai

Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(4,282 Reviews)

ReScore Reviews™ (160)

ReScore
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
93% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


LK
Lori K.
Gaithersburg, MD
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Quick response
I was having some noise coming from my steering wheel. I called service and she asked if I could drop off my car. I dropped it off at 10 a technician diagnosed the problem and my care was done by 1pm. and the best news is, it was covered by my warranty. Excellent experience
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/15/2020

We are delighted to see that you had a great experience with PK and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Montgomery Village, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Excellent service
Despite staff shortages because of Covid 19, my car was picked up, serviced, and returned to me in a very timely fashion. While it was being fashioned, they kept me up to date on the various aspects of work that needed to be done. Under trying times, they did a wonderful job.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/15/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AB
Audrey B.
Germantown, MD
2016 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/13/2020 Category: Service
Customer Service
They kept me informed about what services had to be done along with the service I took the car in for. Plus the length of time it would take for the extra work.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/14/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day! 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

RL
Rolando L.
Germantown, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/10/2020 Category: Service
Customer service
Clean, disinfectant and good area to wait.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/11/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!       

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AF
Attila F.
Rockville, MD
2001 Hyundai Xg300
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/08/2020 Category: Service
TOOK RECOMENDATION TO REPLACE MY CAR
BOUGHT A REPLACEMENTU CAR
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/08/2020

We are delighted to see that you had a good experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!          
 
   

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2015 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
07/07/2020 Category: Service
As Pleasant As A Repair Visit Can Be
I went in for tires and an oil leak. Add in an alignment and brakes and out the door on time.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/08/2020

We are happy to see that you had a good experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!       

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JL
James L.
Monrovia, MD
2012 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/07/2020 Category: Service
Excellent Service from Jessie Segovia and Fitzgeralds Lakeforest Hyundai
Needed normal oil service. Jessie Segovia and the Fitzgeralds Lakeforest Hyundai service team thoroughly checked out the car. They found couple of additional small items that needed to be done. Jessie gave me discounts on the work so the total was very reasonable. The car is running great. Thanks!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/07/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   
 
 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

MM
Martha M.
Germantown, MD
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Excellent service
I find it best for me to schedule my appt 6 months in advance. That way it is on the calendar and Fitzgerald always reminds me.

Service is great and I am told what might come up sooner than next appt. This trouble
Shooting helps both of us. It is fast and courteous. I appreciate the service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/07/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

RD
Roy D.
Gaithersburg, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/06/2020 Category: Service
Servicek
Getting things done.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/07/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

TD
Thomas D.
Rockville, MD
2014 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Great Service!
During covid-19 pandemic Fitzgerald picked up, serviced and returned my car after 60,000 mile service. This is the 3rd Sonata I have bought through them. They have all been great cars and the service dept is the best. Expect I will be dealing with them for the next 15 years as well.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 07/07/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

JT
James T.
Germantown, MD
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
great service
great service
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/30/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

AN
Annette N.
Washington, DC
2011 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2020 Category: Service
Always
Polite and fast service.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/30/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Rockville, MD
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
oil change
fast work
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/27/2020

We are delighted to see that you had a great experience with Sou and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

Verified Customer
Gaithersburg, MD
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2020 Category: Service
Satisfied customer
Excellent service as usual!
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/26/2020

We are delighted to see that you had a great experience with Jesse and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!   
 
 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845

DP
Deborah P.
Germantown, MD
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/25/2020 Category: Service
Oil Change
They were very pleasant and worked on the car in a very timely manner.
CHRISTOPHER S T., Service Manager from Fitzgeralds Lakeforest Hyundai responded on 06/25/2020

We are delighted to see that you had a great experience with Carlin and our service team. We will continue to look forward to meeting your service needs in the future. Thank you for leaving us a positive survey response. Have a spectacular day!     

 

Sincerely,
Chris Turgeon
Service Manager
Fitzgerald Lakeforest Hyundai Subaru
301-670-4845