ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review 2 days ago
Betty W. on 10/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Good Job"
Professional behavior, knowledgeable, caring
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/07/2017
Service Type: Maintenance
Review Created: 10/15/2017 10:21 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/16/2017

Thank you for your response.  We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Very Quick service and courteous service staff. "
The staff in the service dept was very helpful.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/11/2017 01:03 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/11/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service...."
This service was so professional and fast.
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 10/06/2017
Service Type: Repair
Review Created: 10/11/2017 12:39 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/11/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/11/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent customer service"
Quality of product and courteous staff. Robert is awesome and an asset to the service department.
Vehicle: 2015 Hyundai Elantra
Category: Service
Service Date: 10/04/2017
Service Type: Repair
Review Created: 10/11/2017 10:10 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/11/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Beverly H. on 10/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Satisfied "
Service department staff are courteous, informative, and prompt
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 09/28/2017
Service Type: Repair
Review Created: 10/05/2017 06:27 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/05/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Mamie S. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"personal attention and assustance"
excellent
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/27/2017
Service Type: Repair
Review Created: 10/04/2017 07:12 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/05/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Always great service from Robert and all the techs, and they wash and vacuum my car everytime"
Great service
Vehicle: 2014 Hyundai Elantra Co
Category: Service
Service Date: 09/29/2017
Service Type: Maintenance
Review Created: 10/04/2017 12:45 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/04/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Scott B. on 10/04/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service quick turnaround "
Pleased with promptness and overall quality of the work performed
Vehicle: 2016 Hyundai Sonata Hyb
Category: Service
Service Date: 09/29/2017
Service Type: Repair
Review Created: 10/04/2017 12:41 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/04/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Libra B. on 09/30/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The waiting area and bathrooms are clean. I enjoy the television and the WiFi."
I love this dealership and I will visit and recommend it to others.
Vehicle: 2017 Hyundai Santa Fe S
Category: Service
Service Date: 09/15/2017
Service Type: Repair
Review Created: 09/30/2017 06:00 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/30/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Eulalia S. on 09/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service and friendly staff. "
Always friendly and professional service.
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 09/23/2017
Service Type: Maintenance
Review Created: 09/28/2017 02:07 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/28/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Brittany L. on 09/27/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great job. Highly recommended"
Everything was completed in a timely matter and great customer service.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 09/20/2017
Service Type: Repair
Review Created: 09/27/2017 10:45 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/28/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 09/27/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Go somewhere else for honest quick service "
It took them 1 1/2 hours a for routine maintenance check. I got recommended something I know I would not need on a 1 yr old car... it cost $50 for a filter change! And I got a tire balance that I did not ask for when I called for service. Oh but I got some cookies in a ziplock bag and a supposed car cleaning and vacuuming that I didn't notice at all. Will never return.
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 09/27/2017 10:35 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/27/2017

I am sorry we failed to give you the service you deserved, we strive to give everyone great service and we failed you. Fell free to call me if you would like to talk. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Robbi F. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Customer Service!"
Didn't have to wait too long for service to be complete, and everyone was very friendly!
Vehicle: 2016 Hyundai Tucson
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 08:24 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/21/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Charles P. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"The best service manager, Robert Long."
I was from out of town and had a problem with my Sonata. I was diagnosed quickly and fixed while I waited. The manager helped everyone and kept us informed. Everyone was friendly, including the waiting customers, reflecting the friendliness of the service center.
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 09/13/2017
Service Type: Repair
Review Created: 09/20/2017 02:37 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
David C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"excellent"
everything superior
Vehicle: 2016 Hyundai Santa Fe S
Category: Service
Service Date: 09/11/2017
Service Type: Repair
Review Created: 09/20/2017 01:31 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
John C. on 09/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly service "
Robert said it would take 2 hours to complete the work. at 2 hours it was done and he had even washed and vacuumed the car. Great service.
Vehicle: 2013 Hyundai Genesis Co
Category: Service
Service Date: 09/14/2017
Service Type: Maintenance
Review Created: 09/20/2017 11:08 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Derrick W. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"great worrk in a shot period of time"
yes
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 08/10/2017
Service Type: Maintenance
Review Created: 09/13/2017 03:00 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/14/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Tracey J. on 09/13/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"the customer service"
the service is great. on time and sufficent
Vehicle: 2016 Hyundai Elantra
Category: Service
Service Date: 08/31/2017
Service Type: Repair
Review Created: 09/13/2017 10:22 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/13/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 09/12/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Environment clean, service good, professional staff.
Vehicle: 2016 Hyundai Veloster
Category: Service
Service Date: 09/01/2017
Service Type: Maintenance
Review Created: 09/12/2017 09:53 AM
Robert L., Service Manager at Five Star Hyundai responded on 09/12/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Judy M. on 09/06/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Professional and efficient."
We were treat very well.
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 08/29/2017
Service Type: Repair
Review Created: 09/06/2017 06:50 PM
Robert L., Service Manager at Five Star Hyundai responded on 09/06/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
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