ReScore Reviews™ (2)

ReScore
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5rating 3.0rating 3.0
Original
Overall Rating 2.5/5Overall Rating 2.5/5rating 2.5rating 2.5rating 2.5
94% Would Recommend
100% Business Response
Latest Review about 10 hours ago
Joanette B. on 11/20/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Robert Land is the greatest service guy."
Kind staff, Robert Land, who knows me and all about my car. Fast, good service every time.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 11/07/2017
Service Type: Repair
Review Created: 11/20/2017 10:32 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/20/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Susan F. on 11/16/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great customer service. "
I recently stopped by Five Star Hyundai to have a tire checked. They discovered a screw in it and it could not be repaired. I knew I was needing new tires soon so the Service Manager, Robert, made a recommendation and offered a great coupon on the price for a new set. He then offered a curtesy vehicle to take me home and pick me up when my car was ready. The driver, Taurus, was very nice and I enjoyed meeting him. Although my day was interrupted, they made it pleasant!
Vehicle: 2015 Hyundai Santa Fe S
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/16/2017 04:28 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/16/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service"
Done in a timely manner when the parts arrived. Happy customer.
Vehicle: 2011 Hyundai Sonata
Category: Service
Service Date: 11/09/2017
Service Type: Maintenance
Review Created: 11/15/2017 04:45 PM
Robert L., Service Manager at Five Star Hyundai responded on 11/15/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Brandlyn S. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Brandlyn Smith/Stephanie Releford"
I always come in for oil changes and other services and Jennee is always kind and friendly . Explains everything you need and friendly recommendations on your services
Vehicle: 2016 Hyundai Sonata
Category: Service
Service Date: 11/11/2017
Service Type: Maintenance
Review Created: 11/15/2017 12:31 PM
Robert L., Service Manager at Five Star Hyundai responded on 11/15/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Jonathan M. on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great service "
Great service staff!
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 11/10/2017
Service Type: Maintenance
Review Created: 11/15/2017 10:27 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/15/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 11/15/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great Service Dept"
The service dept is great. The service manager, Robert is exceptionally nice. My car was part of the warranty recall and had to have a new engine. They were finished a week early. Although, I very much like the staff at Five Star. Not sure that a Hyundai is in my future again as it's beginning to have problems.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 11/08/2017
Service Type: Repair
Review Created: 11/15/2017 10:18 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/15/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a Happy Thanksgiving.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Jennifer L. on 11/09/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service"
My experience with the service department here was excellent! They were professional and explained all services thoroughly. I would highly recommend!!
Vehicle: 2018 Hyundai Sonata
Category: Service
Service Date: 10/05/2017
Service Type: Maintenance
Review Created: 11/09/2017 10:33 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/09/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. Stay safe the road are nasty today.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Luvenia N. on 11/07/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Service Department"
The Service Department was great. The Manager was very helpful.
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 10/24/2017
Service Type: Repair
Review Created: 11/07/2017 03:25 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/07/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
James H. on 11/05/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Robert Land is a great service manager."
Service as promised.
Vehicle: 2017 Hyundai Elantra
Category: Service
Service Date: 10/24/2017
Service Type: Maintenance
Review Created: 11/05/2017 06:56 AM
Robert L., Service Manager at Five Star Hyundai responded on 11/05/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Robert K. on 11/01/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Oil & Tire Rotate"
Everything was outstanding. Even got some updates on recent recalls but Mr Land & mechanic took extra time to research & fill me in on the issues. Kudos to them!
Vehicle: 2013 Hyundai Sonata Hyb
Category: Service
Service Date: 10/27/2017
Service Type: Maintenance
Review Created: 11/01/2017 02:02 PM
Robert L., Service Manager at Five Star Hyundai responded on 11/01/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Ken Z. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"courteous service"
courteous and honest service. makes up for the sharks in sales!
Vehicle: 2013 Hyundai Sonata
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/29/2017 02:46 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/29/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Alan R. on 10/29/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Excellent service!"
The service manager is always helpful. I love the Mercer student discount, and the washing/vacuuming is a nice touch. Much better experience here than at other Hyundai dealerships.
Vehicle: 2013 Hyundai Elantra
Category: Service
Service Date: 10/17/2017
Service Type: Maintenance
Review Created: 10/29/2017 12:11 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/29/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Anrico D. on 10/28/2017
Recommended badge inactive Recommended
Overall Rating 1/5rating 1rating 1rating 1rating 1
"Car worse after repairs"
Will not return to this dealerships for service.
Vehicle: 2012 Hyundai Sonata
Category: Service
Service Date: 10/19/2017
Service Type: Repair
Review Created: 10/28/2017 07:29 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/29/2017

I am sorry that you are having issues since your vehicle was serviced. We strive to give everyone great service. We failed you. Feel free to call me at 478 803 8887, so you can try to find out the problem with your vehicle.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/28/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Always has perfect service!
Vehicle: 2017 Hyundai Sonata
Category: Service
Service Date: 10/20/2017
Service Type: Repair
Review Created: 10/28/2017 05:43 PM
Robert L., Service Manager at Five Star Hyundai responded on 10/29/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Kisha J. on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"No complaints "
I didn't have an appointment but I was still serviced in a timely manner. I had a coupon that made it even more affordable. I will definitely return.
Vehicle: 2016 Hyundai Accent
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/26/2017 09:53 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/26/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/26/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Friendly people."
They answer all my questions.
Vehicle: 2017 Hyundai Santa Fe
Category: Service
Service Date: 10/18/2017
Service Type: Repair
Review Created: 10/26/2017 06:27 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/26/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Mark W. on 10/25/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great attitude from Robert as well as great service"
My wife had a problem with her Vera Cruz and I was out of town, and Tobert n crew took excellent care of it n her. Made us feel good.
Vehicle: 2011 Hyundai Veracruz
Category: Service
Service Date: 10/19/2017
Service Type: Maintenance
Review Created: 10/25/2017 10:19 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/25/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Derrick W. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"We always receive quality service here."
Great company
Vehicle: 2015 Hyundai Sonata
Category: Service
Service Date: 09/18/2017
Service Type: Repair
Review Created: 10/23/2017 09:05 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/23/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Kijuan P. on 10/23/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great "
Great
Vehicle: 2014 Hyundai Sonata
Category: Service
Service Date: 10/09/2017
Service Type: Repair
Review Created: 10/23/2017 04:19 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/23/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great day.

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
Verified Customer on 10/22/2017
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
"Great work."
Staff is excellent.
Vehicle: 2014 Hyundai Genesis
Category: Service
Service Date: 10/10/2017
Service Type: Maintenance
Review Created: 10/22/2017 06:36 AM
Robert L., Service Manager at Five Star Hyundai responded on 10/22/2017

Thank you for your response. We look forward to seeing you on your next service visit. Have a great weekend. 

Robert Land
Service Manager
Five Star Hyundai of Macon
478-803-8887
478-757-6557 Fax
rland@fivestaronline.net
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