Overview

Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5Overall Rating 4.81/5rating 4.81
4.8

( 85 Reviews )

ReScore Reviews™ (1)

ReScore
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
Original
Overall Rating 1.0/5rating 1.0rating 1.0rating 1.0rating 1.0
98% Would Recommend
Latest Review 1 day ago

Reviews


BS
Bryan S.
Omaha, NE
Toyota 4Runner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019
Bryan Sedlacek
Great Place and Great Service

JN
Jolene N.
Omaha, NE
Nissan Rogue
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/15/2019 Category: Service
Jolene said everything was good. The employees were honest and straight shooting with her. They did a good job.
This review was collected via phone interview by Customer Research Inc.

PL
Pamela L.
Omaha, NE
Buick Lucerne
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/12/2019
Tires
We were having issues with our tires. Dave & Ben took care of the problem right away.

MM
Melissa M.
Elkhorn, NE
Pontiac Grand Prix
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/10/2019
Tire fix
Xxxxx

DE
David E.
La Vista, NE
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/06/2019 Category: Service
David said the staff did a great job.
This review was collected via phone interview by Customer Research Inc.

RV
Russ V.
Omaha, NE
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
11/06/2019 Category: Service
Russ said he would recommend this business.
This review was collected via phone interview by Customer Research Inc.

EV
Eric V.
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
11/02/2019
Want to make sure vehicle is road-worthy
Spotted a problem we weren't aware of, but hope the resolution fixes some of the roughness from our transmission.

RD
Rick D.
Omaha, NE
Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Great service
Friendly staff and great service .

BM
Bob M.
Omaha, NE
Lexus ES 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Good
All the guys are top notch! A real classy place to service your automobile! The only negative is the fact that they did everything possible to eliminate my squeeky brakes when I backup, they did not solve the problem as the squeek is now worse than ever before. I"m reluctant to complain any more 'cause I hate to be a pain in the ass customer. Will adapt to to the ugly squeeks! bm

GT
Gene T.
La Vista, NE
Buick Enclave
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
trustworthy
They treat you like you want to be treated. They are very detailed orientated, only recommend repairs that are necessary and their costs are very reasonable.
I would recommend them to everyone!!!

Verified Customer
Toyota Corolla
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/31/2019
Great customer service
They took great care of my needs. I am a new driver and they took time to explain the repair.

TM
TOM M.
La Vista, NE
Chevrolet Impala Limited
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
10/28/2019
To much time spent in getting my car aligned.
I was not keeped informed by sales staff on my car situation. I had to ask the questions. Price was misquoted that I agreed to pay then sales person tried to get a higher amount of me.

If there are delays( parts or job getting done within a reasonable amount of time, then the sales help needs to inform any customer of potential delays. People are usually more apt to come back IF.....there's good communication! Today ....there wasn't good communication.
Sandy T., Owner | Operator from Gateway Auto responded on 11/06/2019

Hi Tom,

Our focus is to make sure all our customers feel informed every step of the way, so we are sorry that you feel as if the communication and speed of service was not what you desired.

While we never charge customers more than the price they pre-approved, it is possible that we need to work harder on explaining ourselves to avoid confusion.

We appreciate your feedback and will be making sure to improve our communication so as to avoid any misunderstandings.

Thank you! 


Sandy Toscano
Owner | Operator
402-932-0500


BG
Bob G.
La Vista, NE
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019
Great attention to detail
Went in for an oil change and they found a nail in my tire. Great attention to detail

RA
Robyn a.
Omaha, NE
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Robyn said the service and the quality is good.
This review was collected via phone interview by Customer Research Inc.

KS
Kathy S.
Omaha, NE
Nissan JUKE
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/25/2019 Category: Service
Kathy said the staff was friendly and helpful.
This review was collected via phone interview by Customer Research Inc.

DK
Dave K.
Omaha, NE
GMC Terrain
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/23/2019
Excellent customer service.
Dave and the Gateway team go above and beyond to give excellent service.

CS
Cheryl S.
Omaha, NE
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2019
LOVE this place!
Always had honest and affordable service here. Been going here for three years now. Absolute straight shooters here, won’t charge you for things you don’t need, top notch mechanics.

MC
Marty C.
La Vista, NE
Toyota RAV4
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/18/2019
Gateway Service
100% accommodating! Never miss an opportunity to extend GREAT customer service. Love the FREE car wash, the team and especially the boss.

JD
JOSE D.
Omaha, NE
Honda Pilot
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/17/2019
Great communication and service
Have been on the hunt for a new service shop and looked for a local business. Gateway did not disappoint and did a very good job of communicating with me on vehicle status and reasons why certain repairs were needed. I especially appreciated the text inspection with photos. Employees were prompt, helpful and respectful. Will continue bringing my vehicles in for repairs.

DB
Dan B.
Omaha, NE
Honda Accord Cpe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/15/2019
Vehicle inspection
Great serviceon short notice