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SureCritic / Genesis Of Augusta
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Genesis Of Augusta

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(34 Reviews)
47
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Score Details

5 stars
65%
4 stars
16%
3 stars
8%
2 stars
7%
1 star
1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5Overall Rating 3.2/5
6
Total ReScores™
5.0
ReScore™ Average
47
Net Promoter Score ®

Business Details

Categories
Contact
(706) 868-1200
No Business Hours Provided

Business Hours

* No Time Zone Provided
3233 Washington Road Augusta, GA 30907
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Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(34 Reviews)
Write a Review
Recent Reviews
RL
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Rudolf L.
Augusta, GA
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/16/2022
10
Category: Service
Happy customer
I always receive a very good service for our 2021 Genesis G80. Especially Mrs Danielle iSlick n the service department is always very helpful. Absolutely no complaints so far. Can also highly recommend the car.
Verified Customer
Augusta, GA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
8
Category: Service
Nice Service
It was a good service.
ROBERT S., Service Manager from Genesis Of Augusta responded on 03/18/2022 02:25 PM

Thank you very much for the constructive input

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
CB
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Christopher B.
Hephzibah, GA
2017 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2022
verified customerVerified Customer
4
Category: Service
routine maintenance took too ling.
I really don't know what happened. My previous experiences were good. Maybe we had to make an appointment, but I expected the work to be completed in a timely manner.
ROBERT S., Service Manager from Genesis Of Augusta responded on 03/18/2022 02:27 PM

Thank you very much for your constructive comments

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE SLICK
LN
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Larry N.
North Augusta, SC
2021 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2022
verified customerVerified Customer
9
Category: Service
Pleasant and professional staff
The staff at Genesis of Augusta was polite, informative and efficient. I will return for all of my upcoming maintenance on my 2021 G80.
ROBERT S., Service Manager from Genesis Of Augusta responded on 03/15/2022 09:45 AM

Thank you very much for kind words and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE SLICK
Verified Customer
North Augusta, SC
2022 Genesis G70
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/09/2022
verified customerVerified Customer
5
Category: Service
There needs to be more vigilance as a whole
This was my first service at the dealership and I was not very pleased at the fact that I was missing a locking lug nut from my tire
ROBERT S., Service Manager from Genesis Of Augusta responded on 03/10/2022 04:38 AM

Thank you for your feedback, per our discussion the lug nut has been shipped to your address

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Verified Customer
Beaufort, SC
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/02/2022
verified customerVerified Customer
10
Category: Service
Top Notch
Personable. Professional. Punctual.
ROBERT S., Service Manager from Genesis Of Augusta responded on 03/02/2022 08:47 AM

Thank you for allowing us to meet your automotive service needs

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE SLICK
YD
gravatar
Yoylanda D.
Hephzibah, GA
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2022
verified customerVerified Customer
10
Category: Service
Genesis G70
I love the Genesis brand so much that I’m on my 3rd one! I am looking to buy the G70 or G80 as well.
ROBERT S., Service Manager from Genesis Of Augusta responded on 02/18/2022 05:12 AM

Thank you very much for your valuable input 

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
TB
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Tonya B.
Hephzibah, GA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/08/2022
verified customerVerified Customer
10
Category: Service
Great Service
Great Customer Service
ROBERT S., Service Manager from Genesis Of Augusta responded on 02/10/2022 03:53 PM

 Thank you very much for the opportunity to serve you

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
CC
gravatar
Carol C.
Evans, GA
2022 Genesis Gv70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/10/2022
verified customerVerified Customer
10
Category: Service
Excellent service, great staff
Handled with respect, courteous, friendly and professional.
ROBERT S., Service Manager from Genesis Of Augusta responded on 01/11/2022 04:55 AM

Thank you very much for the opportunity to serve you and for the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Employees worked with
DS
DANIELLE SLICK
Verified Customer
Hephzibah, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
9
Category: Service
Happy
Great team
ROBERT S., Service Manager from Genesis Of Augusta responded on 01/04/2022 06:17 PM

We appreciate you taking the time to submit this wonderful review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Verified Customer
Grovetown, GA
2021 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/04/2022
verified customerVerified Customer
9
Category: Service
Great Staff
Pleasant experience as always. Since the purchase of this vehicle every service appointment has been handled with care and I leave feeling properly taken care of.
ROBERT S., Service Manager from Genesis Of Augusta responded on 01/04/2022 06:15 PM

Thank you very much for the kind words and the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
DA
gravatar
Drisdom A.
Evans, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/30/2021
verified customerVerified Customer
10
Category: Service
Fixing a flat tire
We didn’t have an appointment but you all still were willing to provide assistance for our tire repair. Everyone was so nice and professional.
ROBERT S., Service Manager from Genesis Of Augusta responded on 01/04/2022 06:14 PM

Thank you very much for the opportunity to serve you

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Verified Customer
Folly Beach, SC
2019 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/18/2021
verified customerVerified Customer
9
Category: Service
Service Review
Stood behind their product
ROBERT S., Service Manager from Genesis Of Augusta responded on 12/19/2021 03:50 AM

Thank you very much for the opportunity to serve you and for the great review

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
Verified Customer
North Augusta, SC
2021 Genesis Gv80
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
12/09/2021
verified customerVerified Customer
5
Category: Service
Service just took too long.
3 1/2 hours for an oil change and tire rotation. I will use the valet service next time.
ROBERT S., Service Manager from Genesis Of Augusta responded on 12/09/2021 07:47 AM

Thank you for discussing this visit with Dana and we look forward to using the valet system on your next recommended maintenance

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
BW
gravatar
Bailey W.
Thomson, GA
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/22/2021
verified customerVerified Customer
9
Category: Service
Service Review
Service personnel was friendly, appeared interested in meeting my needs and demonstrated a high level of professionalism.
ROBERT S., Service Manager from Genesis Of Augusta responded on 09/22/2021 01:16 PM

Thank you very much for giving us the opportunity to serve you. 

Robert L. Swiger
Service Manager
Taylor Hyundai
Genesis of Augusta
706-868-1200 X453
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