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Genesis Of Las Vegas

Average Score
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(30 Reviews)
63
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Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
3
Total ReScores
5.0
ReScore Average
63
Net Promoter Score ®

Business Details

Categories
Contact
(702) 938-1400
No Business Hours Provided

Business Hours

* No Time Zone Provided
7200 West Sahara Avenue Las Vegas, NV 89117
Service Department's Reviews
Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5Overall Rating 4.5/5
4.5
(30 Reviews)

BM
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brian m.
Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
05/10/2025
0
Category: Service
STAY AWAY!!
I typically don’t take the time to write reviews. It’s time intensive and, like most professionals, I’ve just got too much on my plate. However, in this case, I really feel an obligation to let others know about our experience at Genesis of Las Vegas. I am particularly irritated that as I'm going through this review process with google, yelp and others, I'm noticing that in nearly every instance, these folks only comment on their GOOD reviews. Hindsight is always 20/20, right?....clearly this is a dealership that ignores the input of its unhappy customers. A business that doesn't care about the customer experience is simply a business that doesn't care.

We had been looking for a late-model, low mileage pre-owned luxury SUV for several months. I wasn’t particular about the brand, but more concerned about the warranty, vehicle options, value and buying experience. We have purchased many vehicles over the years; both new and pre-owned, and primarily Mercedes and BMW. As we’ve grown older (and, presumably wiser), we’ve done all of our pre-owned purchases exclusively through branded, highly rated dealerships. We do this not only because I expect a smooth and stress-free transaction, but because we expect 5-star service—which starts with a pre-owned vehicle that has been meticulously inspected and serviced. We are not youngsters anymore (we are both 63) and having a vehicle that we know we can trust on the road is paramount, especially since we now have very young grandchildren living in Los Angeles that we frequently bring back to Las Vegas for visits.

I finally found a vehicle that checked all the boxes; a 2023 Range Rover Velar Hybrid with an original sticker price of $83,000.00. We took time off work and scheduled a test drive with the sales team at Genesis of Las Vegas and headed over there. The salesman was courteous, the price was right, and we liked the vehicle. The sales process was several hours (which is typical). While I expected some typical dealer fees, I was a little shocked at the 3K in “reconditioning” and other miscellaneous dealer fees. However, I was able to negotiate these fees down by @ half, which seemed acceptable. We also asked for some very basic cosmetic repairs (a small gouge on the rear bumper and some surface scratches that could be easily buffed out). The salesman said that these would be easy to take care of by their service department, but it would require us to pick up the car the following day.

We returned the next day (now a second chunk out of our busy work schedule) and went over the vehicle with the salesman. The detailing/gouge repair we had requested wasn’t done. The salesman was apologetic, and said the gouge was just too deep. We reluctantly accepted it—primarily because we just didn’t have the time to spare, nor did we want the extra stress involved in escalating the issue. This was our first mistake, and the first red flag that we failed to recognize.

We do quite a bit of traveling between the Midwest and Vegas (snowbirds), so after picking up the vehicle, we were only able to drive it once before a Wisconsin trip. When we returned, we drove the new car on a trip to Bull Head City and then met our daughter in Barstow to pick up the grandkids for a week. The very next day, I started the car and got a waring light for the cooling system. BIG RED FLAG. I was only thankful that this didn’t happen on our drive through the middle of the desert with our grandchildren onboard. In an instant, I realized that all of my safety rails for a purchasing a pre-owned vehicle just went out the window. Clearly, a low-mileage, $83,000.00 SUV that was literally just driven off the lot couldn’t possibly have a cooling system issue that wasn’t identified by a respected, luxury dealership??? Wrong. Worst of all, I knew in that instant, that we wouldn’t be able to trust this vehicle again. Of all the system failures that could occur, there is simply nothing worse than a cooling system failure. I know enough about engine anatomy between our cars and boats to understand that a cooling system failure can quickly fry an engine or at the very least, overheat it to the point that permanent damage is done to critical internal parts.

To further complicate the issue and add to my concerns, I was also getting a notification of service due in less than 3K miles. The vehicle was supposed to have been “reconditioned”, including a fresh synthetic oil change that wouldn’t have required the next service for at least 7500 miles. Red flag number 2….

I quickly contacted the dealership. However, instead of the immediate “we’re on top of it” response I expected, what I got was the red tape runaround. I was first transferred to sales, where I was told that it would have to be handled by service. I then asked to speak with the service manager, explaining that it was simply unacceptable to have problems like this the second time the vehicle had been driven. I was then transferred to Zach (service manager) and had to leave a detailed voicemail. A couple hours later, I received a call back from Danny in the service department saying that Zach was tied up. I relayed Danny all of my concerns and asked to please relay this to Zach and get back to me asap.

Nothing but crickets. No return call or communication from anyone. The next day I reached out to the original salesman. No response. The following day, we received a text message from someone else in the sales department saying that the original salesman was out for two weeks. I called him back; again asking for the service paperwork we had never been given. He told me that it would have to come from the service department. I was clearly getting more of the runaround. I then called back to the general number and requested the email address for Zach, the service manager. I sent him an email stressing my strong dissatisfaction with their handling of the matter and again demanded the service paperwork. Shortly thereafter, I received a response along with the “reconditioning” records and an offer for me to bring the vehicle by and have it checked out. It was now Friday afternoon—too late for us to take off more work and get all the way back to the dealership. I then responded to set up a date that would work for us, along with a request for the Carfax showing the full history of the vehicle services and ownership (they had posted the Carfax when I first viewed the car online. I viewed it and didn’t recall see anything unusual, but I neglected to download a copy). No response….

It is now a week later, and I still haven’t received a response to my last email. No appointment. No Carfax. No apologies or resolution. I will simply have to take the car to the Range Rover dealership and hope that they can assess the problem and figure out exactly what part Genesis of Las Vegas played in this debacle. Now I’ll have more time lost, more headache and still end up with a vehicle that I doubt we’ll be able to trust again. I don’t know much about the Genesis brand; I’m sure it’s a good product, but my advice to anyone in the market for a new Genesis or a pre-owned vehicle: STAY AWAY FROM GENESIS OF LAS VEGAS! It’s about as far away from a luxury car buying and service experience as you could possibly get!

ET
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elisabeth t.
North Las Vegas, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/30/2024
0
Category: Service
Promise not kept
We purchased the gv80 from genesis dealer of LV on 9/26/2024 about 3 months ago. They gave us 1 key fob and started looking in several places for the second one that they said they had. After they could not find the second key fob Sean told us he would find one. Before we left Nigel made the same promise to us. General manager Brian M.responded about 5 times on my yelp post with nice words but no action and no key fob. I definitely don't recommend a business that doesn't keep promises.

EC
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Etta C.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/28/2023
10
Category: Service
I could not have asked for better!!
I wasn't sure of what to expect when I drove up but Robert Jackson changed all of that and assisted me in acquiring the desire of my heart, the G80. Bobby walked me carefully through the entire process, he listened and responded. I am grateful that he was available on the day I arrived. Nigel also was on his job. He explained each page of the financing process and was able to answer any questions. I love my car, could not have made a better choice and truly appreciate the service I received.

EN
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Ed N.
Henderson, NV
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
02/28/2023
0
Category: Service
Unresponsive, Unprofessional
First off, I absolutely LOVE the Genesis product. I am on G80 #2. That said however, THE SERVICE LEVEL AT GENESIS OF LAS VEGAS is short of professional. This dealership is owned by Lathia, the 2nd largest dealer organization in the U.S. BIG however, DOES NOT necessarily mean competent or courteous. THIS DEALERSHIP ACTS LIKE THEY DO NOT WANT MY BUSINESS! I find that most of the Genesis dealerships in the greater southwest USA, really do not give a crap about the service after the sale. The ONLY Genesis Dealership that has demonstrated they WANT my business in the Southwest USA, is Genesis of Palm Springs. The problem...that dealership is 224 miles from my home! For routine, NON WARRANTY SERVICE, I suggest scheduling appointment with Newby's Automotive, Henderson NV. They have serviced all my vehicles (Lexus, Cadillac, Genesis) for 15 years. Straight forward. Honest. NO bull crap!

LOVE the Genesis product. Absolutely HATE the service.

CP
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Chandni P.
Henderson, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/01/2022
verified customerVerified Customer
10
Category: Service
Amazing customer service
I love my car but I fell more in love with Genesis because of Josh and Gene. They always provide exceptional customer service. I’ve been with genesis for 2 years now and will never go to another brand because of them. I only trust them two with my vehicle. Thank you guys!!
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 03/03/2022 07:50 AM

Chandni, Thank you for taking the time to fill out our survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide the best possible service.


MC
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Moo C.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/09/2022
verified customerVerified Customer
10
Category: Service
Shorter review is desired.
All was satisfactory.
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 02/11/2022 02:17 PM

Moo, Thank you for taking the time to fill out your advisor's survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


Verified Customer
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/03/2022
verified customerVerified Customer
10
Category: Service
Service Staff Courteous
The Service Staff was very Courteous.
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 02/04/2022 08:01 AM

Thank you for taking the time to fill out our survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you the best possible service.


HL
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Harold L.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/01/2022
verified customerVerified Customer
10
Category: Service
excellent
all was very good
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 02/04/2022 08:01 AM

Harold, Thank you for taking the time to fill out our survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you the best possible service.


Verified Customer
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/12/2022
verified customerVerified Customer
10
Category: Service
Excellent customer service
I have nothing but completely satisfied with the staff and are very cordial and professional
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 01/17/2022 02:12 PM

Thank you for taking the time to fill out your advisor's survey. We appreciate all your patience while we had your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


MS
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Miranda S.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/05/2022
verified customerVerified Customer
10
Category: Service
Love my car
I really love my g70 it’s such a smooth ride and during servicing I get a nice wash and they handle my car with so much care
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 01/08/2022 10:28 AM

Miranda, Thank you for taking the time to fill out your advisor's survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


RF
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Robert F.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/23/2021
verified customerVerified Customer
10
Category: Service
Great service
Great service
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 12/27/2021 06:32 PM

Robert, Thank you for taking the time to fill out your advisor's survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


MT
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Marsha T.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
Great service
The dealer always provides great service.
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 12/17/2021 06:52 PM

Marsha, Thank you for taking the time to fill out our survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


JS
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Justo S.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
10
Category: Service
President
I been in to other agency and bought other cars at GMC , BMW, Mercedes, Cadillac, Toyota , Ford and I can compared ; Genesis has the best costumer and Automobile service my G90 works perfect, I'm very happy with it.
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 12/17/2021 06:52 PM

Justo, Thank you for taking the time to fill out our survey. We appreciate all your patience while we serviced your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


AN
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Andre N.
Henderson, NV
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/16/2021
verified customerVerified Customer
Category: Service

Original Review
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
12/14/2021
0
Category: Service
Fed up!!!
Unsatisfactory!!! My comments in the survey speak Volumes!!! My expectation for the Genesis brand has greatly diminished!!!
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 12/15/2021 11:26 AM

Andre, Thank you for taking the time to fill out our survey. I apologize that your resent visit was not the best experience and that there has been some issues before as well. I will have a service specialist reach out to make sure we address the issues and do not have the same problems going forward.


VA
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Virginia A.
Las Vegas, NV
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/03/2021
verified customerVerified Customer
10
Category: Service
VERY GOOD
SERVICE PERSONNEL JOSH WAS SO NICE.
GEORGE O., ASST. MANAGER from Genesis Of Las Vegas responded on 12/07/2021 07:45 AM

Virginia, Thank you for taking the time to fill out our survey. We appreciate all your patience while we had your vehicle and pleased to see you had a 5 star experience. We look forward to seeing you on your next visit and continuing to provide you with the best possible service.


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