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SureCritic / Genesis Of Longview
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Genesis Of Longview

Average Score
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)
89
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Score Details

5 stars
82%
4 stars
12%
3 stars
4%
2 stars
<1%
1 star
<1%

Last 30 Day Trend

Inactive Business

ReScore Reviews™

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original Review
Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5Overall Rating 3.5/5
6
Total ReScores™
4.7
ReScore™ Average
89
Net Promoter Score ®

Business Details

Categories
Contact
(903) 663-8710
No Business Hours Provided

Business Hours

* No Time Zone Provided
3680 North Highway 259 Longview, TX 75605
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Service Department's Reviews
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(18 Reviews)
Write a Review
Recent Reviews
NR
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Nathan R.
Hawkins, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/21/2022
verified customerVerified Customer
10
Category: Service
Review
I came for an oil change and they serviced my car.
CHARLES C H. from Genesis Of Longview responded on 03/03/2022 11:48 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
White Oak, TX
2021 Genesis Gv80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/17/2021
verified customerVerified Customer
9
Category: Service
Great!
Service was great!
LM
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Les M.
Longview, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/08/2021
verified customerVerified Customer
10
Category: Service
My G90 Experience
Had a great experience.
Verified Customer
Longview, TX
2021 Genesis Gv80
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/27/2021
verified customerVerified Customer
Category: Service
Great follow up
Excellent service
Recommended
Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2021
Category: Service
Luxury car with average service.
Buying a high end vehicle, I expect the dealer to treat us high end. Genesis is the luxury version of Hyundai to be treated like Luxury. Sending a Hyundai that looked like it was someone’s daily driver doesn’t seem high end. I understand the supply and demand of vehicles, but keeping your current customers happy is just as important as keeping new customers happy. I will expect better next time.
Recommended
CHARLES C H. from Genesis Of Longview responded on 06/24/2021 11:25 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Tyler, TX
2018 Genesis G80
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/23/2020
verified customerVerified Customer
Category: Service
Very helpful service department
They went above what was required with my oil change to answer questions about another issue I had. I appreciate their efforts.
Recommended
CHARLES C H. from Genesis Of Longview responded on 11/25/2020 05:34 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Holly Lake Ranch, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2020
verified customerVerified Customer
Category: Service
The people
Great Service
Recommended
CHARLES C H. from Genesis Of Longview responded on 08/27/2020 05:22 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

DW
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Donald W.
Longview, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/17/2020
verified customerVerified Customer
Category: Service
Awesome car and great service
I had my first oil change for my Genesis G70. Ryan, the service advisor, was courteous and attentive. My car was done in a timely fashion and was nice and clean when I picked it back up.
Recommended
CHARLES C H. from Genesis Of Longview responded on 07/20/2020 05:58 AM

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

CHARLES C H. from Genesis Of Longview responded on 07/20/2020 05:58 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

GS
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Gary S.
Longview, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/27/2020
verified customerVerified Customer
Category: Service
Genesis is the best value out there
Everything went well on this service. The valet was timely and convenient. I only wish that I could get synthetic oil as part of the service.
Recommended
CHARLES C H. from Genesis Of Longview responded on 04/27/2020 11:46 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

HF
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Harry F.
Gilmer, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
04/01/2020
verified customerVerified Customer
Category: Service
reliable
Ashley always excellent
Recommended
CHARLES C H. from Genesis Of Longview responded on 04/02/2020 05:17 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

HF
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Harry F.
Gilmer, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/18/2020
verified customerVerified Customer
Category: Service
Helpful
Always informative about service required.
Recommended
CHARLES C H. from Genesis Of Longview responded on 03/18/2020 06:26 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

LG
gravatar
Leonel G.
Murchison, TX
2019 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/16/2020
verified customerVerified Customer
Category: Service
Always Sterling Service
These folks always make you feel like you are the only customer on their plate anytime you interact with them. Keep up the good, ol' East Texas courtesy!
Recommended
CHARLES C H. from Genesis Of Longview responded on 02/17/2020 07:44 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

Verified Customer
Holly Lake Ranch, TX
2019 Genesis G70
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/06/2020
verified customerVerified Customer
Category: Service
good service
had a good day
Recommended
CHARLES C H. from Genesis Of Longview responded on 02/11/2020 08:10 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

RM
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Ronald M.
Queen City, TX
2018 Genesis G80
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/15/2020
verified customerVerified Customer
Category: Service
Excellent dealership
Will use again.
Recommended
CHARLES C H. from Genesis Of Longview responded on 01/16/2020 07:03 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

HF
gravatar
Harry F.
Gilmer, TX
2018 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/14/2020
verified customerVerified Customer
Category: Service
My service
Always get me in when I want service harry m fox
Recommended
CHARLES C H. from Genesis Of Longview responded on 01/14/2020 02:03 PM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

JA
gravatar
Jerrell A.
Mineola, TX
2017 Genesis G90
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/08/2020
verified customerVerified Customer
Category: Service
Recent visit
Ashleigh does a great job!
Recommended
CHARLES C H. from Genesis Of Longview responded on 01/09/2020 11:43 AM

THANK YOU FOR YOUR BUSINESS

Charles Hilton
Parts and Service Director
Hyundai of Longview
903-663-8710
charles.hilton@randallnoe.com

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