business image

Genesis Of Southfield

Average Score
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(32 Reviews)
50
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original Review
Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5Overall Rating 2.8/5
6
Total ReScores
4.8
ReScore Average
50
Net Promoter Score ®

Business Details

Categories
Contact
(248) 354-3300
No Business Hours Provided

Business Hours

* No Time Zone Provided
28000 Telegraph Rd Southfield, MI 48034
Service Department's Reviews
Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6
(32 Reviews)

FN
gravatar
Farron N.
Saint Clair Shores, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
03/27/2024
0
Category: Service
Damaged the Vehicle, Didn’t Fix the Problems, and Wasted our Time
They left a door ding in our passenger door after servicing the vehicle.

Marcy, the service manager, asked us to bring it in for her to look at it. I waited 15 minutes in the awful waiting area just for a 30 second conversation with Marcy where she said “yeah… Glassman isn’t going to cover that”.

On top of it, they only took care of 1 out of 3 concerns that we had with the vehicle in the 5 days that they had it. They also didn’t provide us a loaner even though this was scheduled weeks in advance.

So to summarize, they damaged the vehicle while doing next to nothing, didn’t provide a loaner vehicle, and they wasted our time having to drive all the way back just to deny a repair for the damage they caused. This place isn’t fit to service a Yugo.

Verified Customer
Canton, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/04/2021
verified customerVerified Customer
10
Category: Service
Parker
Kristina in service is unreal with her customer service and communication I’ve literally bought another car because of the service. Crystal and Sean in sales are all top notch and all the sales people are knowledgeable.

RG
gravatar
Randall G.
Chelsea, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
07/13/2021
Limited service options beyond 3rd year of ownership
I was an early customer of the new Genesis brand having purchased my 2017 G80 in late 2016. Now that my car is out of the complimentary valet service period, I no longer have that luxury. As I learned today, in an attempt to schedule an appointment, I cannot purchase valet service nor request a loaner. Since there are so few Genesis dealers, and I live an hour away from Glassman, I'm left with very few options. I really appreciate the Genesis brand, but buyers must be cautious due to the limited service options - assuming they intend to keep their car for more than three years.
Not Recommended
MICHAEL W., Service Director from Genesis Of Southfield responded on 07/16/2021 03:41 AM

Per our discussion,  we look forward to taking care of your service needs

Michael Welch
Service Director
Glassman Hyundai
248-354-3300 ext 210

Verified Customer
Howell, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/23/2021
verified customerVerified Customer
Category: Service
Instant Follow up!
I was contacted by the personal manager of the Glassman Genesis/ Hyundai service dept! All concerns have been taken care of and appreciate the fact that my review was a concern! I look forward to the service that I am accustomed to!
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
06/23/2021
Category: Service
It’s all about the car - Genesis
Absolutely love this car!
Recommended
Michael G., GM from Genesis Of Southfield responded on 06/23/2021 06:56 AM

Per our conversation,  Thank you for your comments and we look forward to making your next
visit a 5 star experience


ES
gravatar
Esrom S.
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
Awesome Job
Good service and commitment
Recommended

ES
gravatar
Esrom S.
Detroit, MI
ReScore Review™
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
03/13/2021
verified customerVerified Customer
Category: Service
Recommended

Original Review
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
03/10/2021
Category: Service
Mr. Esrom Shaw
Great team and service
Recommended
Michael G., GM from Genesis Of Southfield responded on 03/12/2021 06:44 AM

Thank you for taking my call. We are looking forward to assisting you on your next visit. Please contact me directly if you need anything.

Thanks again,
George Glassman
248-372-5149


Verified Customer
West Bloomfield, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/24/2021
verified customerVerified Customer
Category: Service
Genesis service
The staff was very attentive to my concerns.
Recommended

JA
gravatar
James A.
Detroit, MI
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
01/20/2021
verified customerVerified Customer
Category: Service
Idk
I already explained
Not Recommended

HW
gravatar
Howard W.
Dearborn, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/09/2020
verified customerVerified Customer
Category: Service
Tremendous place to get a car serviced
Who needs a Mercedes a Lexus. Or bmw when you get a great car at glassman
Recommended
Michael G., GM from Genesis Of Southfield responded on 01/26/2021 08:24 AM

AWESOME!!!!! We are so apprecative of your business and you taking the time to give us the outstanding feedback. 

Thank you, 

David D - 248-372-5210


Verified Customer
Saint Clair Shores, MI
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
11/09/2020
verified customerVerified Customer
Category: Service
Exceptional service and timing
Great employees, service, and quality.
Recommended

FR
gravatar
Frank R.
West Bloomfield, MI
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
10/20/2020
verified customerVerified Customer
Category: Service
Ahem!
Is this a Genesis or a Hyundai dealer? It should not be both. Genesis owners should receive Genesis service levels. When people go to Ritz carleton and receive Holiday Inn-level service, they rarely return. ...Just my opinion.
Recommended

DD
gravatar
Daniela D.
Bloomfield Hills, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020
verified customerVerified Customer
Category: Service
Great car & service
Love my Genesis!
Recommended

AH
gravatar
Alan H.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/25/2020
verified customerVerified Customer
Category: Service
Great Service
Glassman is by far the best service anywhere. Hats off to Marcy Orr.
Every business should run the way Glassman is run.
Recommended

OH
gravatar
Orpah H.
Detroit, MI
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020
verified customerVerified Customer
Category: Service
Customer service
Convenient location and customer service.
Recommended

Verified Customer
Bloomfield Hills, MI
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
08/02/2020
verified customerVerified Customer
Category: Service
Disappointed
No parts available, no communication from the dealer regarding the status of the car
Not Recommended
MICHAEL W., Service Director from Genesis Of Southfield responded on 08/06/2020 05:08 AM

Dr. Banoodi, please give us a call here at Glassman to discuss your experience 248-354-3300

Michael Welch
Service Director
Glassman Hyundai
248-354-3300 ext 210

Displaying Review 1 - 15 of 32 in total
Businesses Near You
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(666 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(467 Reviews)
Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5Overall Rating 4.3/5
4.3
(84 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(486 Reviews)
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(20 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.