Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(692 Reviews)

ReScore Reviews™ (23)

ReScore
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 12 days ago

Reviews


BF
Barbara F.
Ashland, OH
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
02/19/2021 Category: Service
Very caring,makes you feel welcome.
They day i called in about my problem,was given information what to do, the service was excellent,was very pleased with the triple A driver,did what he said to do, i left went into the service dept.the service was great .those guys were very professional.

Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
02/18/2021 Category: Service
Very caring,makes you feel welcome.
When you walk in it's clean, greet you how may i help you,
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 02/18/2021

thank you for your recent visit

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 02/18/2021

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Crestline, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Good job
Great as always
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/20/2021

THANK YOU FOR THE GREAT RESPONSE ON THE SURVEY WE APPRECIATE YOURR BUSINESS WITH OUT CUSTOMERS
LIKE YOU WE WOULD NOT BE POSSIBLE

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Clarksville, TN
2020 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/19/2021 Category: Service
Great Service
Great timely service, friendly staff and clean facility.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/20/2021

THANK YOU VERY MUCH FOR YOUR RECENT VISIT AND THANK YOU FOR THE POSITIVE FEEDBACK

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Lexington, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
01/03/2021 Category: Service
Recall work
Performed recall / warranty work
TOM T., SERVICE MANAGER from Graham Hyundai responded on 01/04/2021

thank very much for the 5 star review and thank you for your recent visit

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

LM
Linda M.
Mansfield, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
12/12/2020 Category: Service
Always so helpful
Always great employees doing a good job. They are always prompt and responsive. Never pushy or out of line. If you want to get the best purchase, financing or service, this is the place. I have no complaints in 20 years!
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 12/12/2020

THANK YOU VERY MUCH FOR YOUR RECENT VISIT AND THANK YOU FOR THE GREAT COMMENT WITH OUT CUSTOMERS LIKE YOU WE WOULD NOT BE POSSIBLE

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2017 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/27/2020 Category: Service
Great Service
Always treated right when service is required.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/27/2020

Thank you very much for the great response to the survey and thank you for your recent visit 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

FS
Frank S.
Mansfield, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/14/2020 Category: Service
Excellent service!
Car was done correctly on time. What else do you need?
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/16/2020

thank you for the great response to the survey and thank you for your business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2018 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
11/03/2020 Category: Service
Quality work and professional.
Always accommodating my time.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 11/03/2020

thank you very much for your recent visit customer service is very important with out you we would not be possible

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Service with a smile.
The oil/lube as well as other car inspection services was thoroughly completed in less than an hour.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 10/08/2020

Thank you for your recent visit we are also happy to see everything went well we appreciate your business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

RL
Ronda L.
Shiloh, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
The work is done right!
Excellent service
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 10/06/2020

Thank you so much for your recent visit anf Thank for the great survey and comments

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Howard, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Satisfied customer
Great service department. Highly recommend!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/18/2020

thank you very much for the great comment and survey and thank you very much for oyur recent visit with us

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

CM
Carl M.
Bucyrus, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Do not push for unnecessary repairs.
I was quoted initially a price around $400. Once work began they realized some of the things didn't need to be done and unlike many garages, they didn't do them. Ended up saving $200. The are prompt and provide a wash on most repairs.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/16/2020

thank you for the great survey we pride ourselves on being honest and treating our customers the way we would want to be treated thank you

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

EF
Elaine F.
Willard, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020 Category: Service
The people.
Everything went great, guys were all on top of things.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/11/2020

thank you very much for your recent visit and thank you for the fantastic response to your survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Crestline, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020 Category: Service
Awesome
Great as always
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/31/2020

thank you very much for your recent visit and thank you very much for your fantastic comments and survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

DW
David W.
Shelby, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020 Category: Service
Great service
This is the 3rd time we've had this issue with our Santa Fe that was originally a recall. They got us in the same day and arranged for a loaner. That did not go well. But everything else was great!
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/25/2020

thank you very much for your recent visit and thank you for the great survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com