Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
4.7

(684 Reviews)

ReScore Reviews™ (20)

ReScore
Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5
Original
Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5Overall Rating 2.4/5
95% Would Recommend
100% Business Response
Latest Review 22 days ago

Reviews


Verified Customer
Mansfield, OH
2016 Hyundai Elantra Gt
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/07/2020 Category: Service
Service with a smile.
The oil/lube as well as other car inspection services was thoroughly completed in less than an hour.
TOM T., SERVICE MANAGER from Graham Hyundai responded on 10/08/2020

Thank you for your recent visit we are also happy to see everything went well we appreciate your business

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

RL
Ronda L.
Shiloh, OH
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
10/05/2020 Category: Service
The work is done right!
Excellent service
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 10/06/2020

Thank you so much for your recent visit anf Thank for the great survey and comments

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Howard, OH
2012 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/18/2020 Category: Service
Satisfied customer
Great service department. Highly recommend!
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/18/2020

thank you very much for the great comment and survey and thank you very much for oyur recent visit with us

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

CM
Carl M.
Bucyrus, OH
2009 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/15/2020 Category: Service
Do not push for unnecessary repairs.
I was quoted initially a price around $400. Once work began they realized some of the things didn't need to be done and unlike many garages, they didn't do them. Ended up saving $200. The are prompt and provide a wash on most repairs.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/16/2020

thank you for the great survey we pride ourselves on being honest and treating our customers the way we would want to be treated thank you

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

EF
Elaine F.
Willard, OH
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/11/2020 Category: Service
The people.
Everything went great, guys were all on top of things.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 09/11/2020

thank you very much for your recent visit and thank you for the fantastic response to your survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Crestline, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2020 Category: Service
Awesome
Great as always
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/31/2020

thank you very much for your recent visit and thank you very much for your fantastic comments and survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

DW
David W.
Shelby, OH
2019 Hyundai Santa Fe
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/25/2020 Category: Service
Great service
This is the 3rd time we've had this issue with our Santa Fe that was originally a recall. They got us in the same day and arranged for a loaner. That did not go well. But everything else was great!
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/25/2020

thank you very much for your recent visit and thank you for the great survey

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

MW
Michael W.
Mansfield, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/03/2020 Category: Service
1
1
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 08/04/2020

thank you for your recent visit with us we look forward in taking care of any of your future repairs or maintenance needs

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Willard, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/24/2020 Category: Service
Service review on mileage check up --great!
Very friendly, well organized; super people
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/24/2020

thank you very much for the great comments and thank you for your business 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Crestline, OH
2018 Hyundai Accent
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/19/2020 Category: Service
Awesome
Always great
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/20/2020

thank you very much and thank you fo your recent visit 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

MA
Mary A.
Willard, OH
2012 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/18/2020 Category: Service
Friendly place.
Pleasant and efficient personnel, work explained and finished quickly. Will return.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/20/2020

thank you very much for your recent visit and thank you for the kind words your continued business is very important to us 

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

AW
Alan W.
Mansfield, OH
2017 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/15/2020 Category: Service
Service represenative
When service is needed I am always greeted by Mr Brian Hunt. He always exceeds my expectations and has made me a customer for life!!
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/15/2020

thak you so much for the great comment Brian is a fantastic guy customer satisfaction is very important

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

KA
Kathleen A.
Perrysville, OH
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/14/2020 Category: Service
Genuine Service
Graham Auto Mall has gone out of their way to provide excellent auto service and to maintain safety during this health crisis.
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/15/2020

thank you very much forr the great comments and thank you very much for your recent visit

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

FS
Frank S.
Mansfield, OH
2019 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/08/2020 Category: Service
Great service.
Very simple; I was treated politely; my car was serviced well, the charge was reasonable. What else can a person expect?
TT
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/09/2020

thank you very much for the great comment customer satisfaction is very important to us at Graham Hyundai 
We thank you for your recent visit we look forward to your next appointment

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com

Verified Customer
Mansfield, OH
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/02/2020 Category: Service
Friendly
Fast service and helpful
TOM T., SERVICE MANAGER from Graham Hyundai responded on 07/02/2020

thank you for your recent and thank you for the kind comment customer satisfaction is very important to us

thomas testa
service manager
419-529-1800
ttesta@grahamautomall.com