Reviews
JB
Janet B.
Lone Oak, TX
2017 Hyundai Sonata
Verified Customer
ReScore Review™
you fixed it
Tracy makes this dealership GREAT. She call me immediately and explained the problem. Her prompt reaction to my concerns show me just how munch Hyundai Greenville cares that I am satisfied.
Recommended
Original Review
Disappointed
I trusted this dealership. I feel they cheated me by sending me a $20 off coupon. Then they increased the price by $20.
That is how I feel. Maybe others had a better experience.
That is how I feel. Maybe others had a better experience.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 12/26/2018
On looking into this we found that the previous oil changes referred to were being discounted every time and without a discount voucher being applied so it looked on the ticket like a lower price for the oil change but it was actually the discounted price, which is why this time it looks as if the price had been put up and then the discount applied
Tracey Fentum
Loyalty & Quality Control Manager
786-302-7650 Cell
TM
Tammy M.
Greenville, TX
2018 Hyundai Elantra
Verified Customer
ReScore Review™
Service Review
Greenville Hyundai has some issues that had me wondering if I should deal with them anymore. However, they really wanted me to be a satisfied customer and they worked hard with me to resolve all of my concerns. If they keep putting the customers first like this, I’ll definitely buy from them again and recommend them to a friend.
It is not that a business has an issue that I care about....it’s what do to make things right that matters.
It is not that a business has an issue that I care about....it’s what do to make things right that matters.
Recommended
Original Review
Poor Service and communication
I don't like being someone who is never happy with my experience at a specific business, but, I have never had a service experience that I was completely happy with. Then I find out I badly need new tires and an alignment that no one ever mentioned to me....even though they showed that they did tell me and I rejected it.
Tracey E., Loylaty & Quality Control Manager from Greenville Hyundai responded on 10/04/2018
Hi Tammy, thank you for getting back to me. I am glad the service guys were able to get things sorted out for you and thank you for offering to rescore your initial survey response for us. We appreciate it and you as a valued customer. Tracey
Tracey FentumLoyalty & Quality Control Manager
786-302-7650
Verified Customer
Wills Point, TX
2015 Hyundai Elantra
Verified Customer
ReScore Review™
Hopefully better next time
We were promptly contacted by the service manager Brittney. She was very helpful and concerned about our visit. We were very concerned since we always leave a 5 star review. I think that this may have been an isolated incident.
Recommended
Original Review
Not a happy place for service
I have always given this location positive reviews. Not this time. The people were not smiling, welcoming or professional. No one greeted us or seemed happy to have our buisiness.
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 04/24/2018
I'm terribly sorry for this visit! We will be contacting you shortly!!!
Brittney WeberAssistant Service Manager
903-455-4949
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 04/25/2018
Thank you so much for taking time to speak with me and to rescore. We will make sure this will not happen again. Thank you again for your time speaking with me yesterday.
Brittney WeberAssistant Service Manager
903-455-4949
Brittney W., Assistant Service Manager from Greenville Hyundai responded on 05/08/2018
Thank you for taking time out of your day to fill out our survey. We appreciate you and your business. We look forward to being your home for all of your servicing needs.
Brittney Weber
Service Manager
903-455-4949
MF
Michael F.
Como, TX
2006 Hyundai Elantra
Verified Customer
ReScore Review™
Oil Change
Oil change was done quickly.
Recommended
Original Review
Oil Change
Did not receive vacuum or safety check which I thought was part of the deal. Your estimates are nearly twice what other garages charge.
Michael B., Service Manager from Greenville Hyundai responded on 05/24/2017
Thank you for taking time to complete the survey. We will be contacting you to resolve concrens.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Michael B., Service Manager from Greenville Hyundai responded on 05/25/2017
Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Verified Customer
Commerce, TX
2017 Hyundai Elantra
Verified Customer
ReScore Review™
great customer service
I was contacted by the service director and was very happy with the level of concern he had regarding my oil change will definitely be going back
Recommended
Original Review
not a great place
oil change took much longer than what was told to me and then the check engine light came on the next day cause of something they forgot to put back on
Michael B. from Greenville Hyundai responded on 12/23/2016
Thank you for taking time to complete the survey. We will contact you for more details in order to resolve your concerns.
Michael BirdService Director
Greenville Hyundai
Verified Customer
Royse City, TX
2011 Hyundai Sonata
Verified Customer
ReScore Review™
Follow up
I was contacted by the service manager and they figured out what happened with the mishap on the parts. The customer service I experience was the best I had experienced from a service department in 15 years of having vehicles serviced. My car was fixed correctly and in a timely manner. They went the extra mile and dropped me off at work while my car car was being fixed and they returned my car cleaner than when I dropped it off. Brittany, Micheal, and Erin are all awesome. This Hyundai truly cares about their customers and their reputation.
Recommended
Original Review
Did not order parts as promised
I took my car in for two issues, they replaced the battery and needed to order parts to replace my struts. They never ordered the parts. I called to check the status and they had no idea what I was talking about. The customer service was good when I was there. The staff is very friendly. I'm just upset because my car isn't fixed because they didn't order the parts and note I have to wait for them to be ordered again. I'll update review if anything changes
Michael B. from Greenville Hyundai responded on 10/10/2016
Thank you for your response. I have spoken to Mr. Barbosa and have you scheduled in for 7:30am 10/11/16. I look forward to meeting you.
Thank You
Service Director
Greenville Hyundai
DC
Don C.
Sulphur Springs, TX
2010 Hyundai Genesis
Verified Customer
ReScore Review™
Good service today less than hour for my oil change and got a car wash enjoyed it
Very good
Recommended
Original Review
We asked to have two tires balance they took all four tires off
Poor service but I can say the young lady that help was wonderful. But the maintenance ducks
Michael B., Service Manager from Greenville Hyundai responded on 10/04/2016
Thank you for taking time to complete the survey.
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
We appreciate your feedback and use it to better our services. If you have any concern please contact me.
Michael Bird
Service Manager
903-455- 4949
mbird@greenvillehyundai.com
Michael B. from Greenville Hyundai responded on 10/05/2016
Customer came in today and would like to rescore the Service Department.
Michael BirdService Director
Greenville Hyundai
Michael B. from Greenville Hyundai responded on 10/11/2016
Thank you for give us a chance to earn your business.
Michael BirdService Director
Greenville Hyundai
SC
Sharon C.
Campbell, TX
2014 Hyundai Santa Fe S
Verified Customer
Service
Great
Recommended
Verified Customer
Sulphur Springs, TX
2019 Hyundai Elantra
Verified Customer
Friendly service
Was done in timely fashion.
Recommended
Verified Customer
Greenville, TX
2013 Hyundai Elantra
Verified Customer
Service
Dustin I’m service was wonderful he let me know what my car needed but didn’t push me like everywhere else does to get the done right then and there. He always sent me updates on how my car was doing. When my car was finally ready to me picked up he can and got me himself. Great place will come back for other services.
PJ
Paula J.
Brashear, TX
2018 Hyundai Kona
Verified Customer
Nice employees
Excellent
Recommended
ES
Eddie S.
Farmersville, TX
2015 Hyundai Sonata
Verified Customer
Friendly, fast, reliable people and service
Excellent visit with good people
Recommended
Verified Customer
Caddo Mills, TX
2015 Hyundai Equus
Verified Customer
Just really good people.
Love this place always takes care of me right.
Recommended
Verified Customer
Quinlan, TX
2018 Hyundai Elantra
Verified Customer
Excellent
Great job!
Recommended
CS
Carolyn S.
Wills Point, TX
2016 Hyundai Santa Fe S
Verified Customer
Great service!
Everyone is very friendly & they get right on with the service! I appreciate it!
Recommended
PG
Pedro G.
Greenville, TX
2016 Hyundai Veloster
Verified Customer
Love This Dealership
Always friendly and treats me like family
Recommended
Verified Customer
Greenville, TX
2017 Hyundai Santa Fe S
Verified Customer
Trustworthy
Always friendly. Timely. Good service. I appreciate the car wash too!
Recommended
GB
Glenda B.
Celeste, TX
2018 Hyundai Santa Fe
Verified Customer
great service helpful employees
A;ways great service
Recommended
JJ
Joanna J.
Atlanta, TX
2018 Hyundai Santa Fe
Verified Customer
Great Service
They are honest and thorough and make us feel welcome when we call or visit. They completed the work in the time they predicted.
Recommended
WW
William W.
Commerce, TX
2018 Hyundai Elantra
Verified Customer
Friendly people
Good service and car was nice and clean when they finished the service
Recommended