ReScore Reviews™ (15)
Thank you for responding to the survey. Let me know next time what we need to do better to earn that 5th star.
We love seeing those comments. Thanks it really means alot to us.
That was definately an embarassing Saturday. Trust me we always have nice clean restrooms, and we always have coffee. We did not put the coffee out that day because the sewer had backed up.
We truly apologize for that mishap. I hope we never have that situation again.
Thank you though for responding to the survey. We appreciate your business so much.
Thank you for responding to our survey. We appreciate you as a customer and we really appreciate the 5 stars.
I wish there was something I could do to change your mind about doing your service here. I do understand what a drive that is. I do want to spend a few moments here, and tell you how much we appreciate your business. We thank you for spending your time to respond and of course appreciate your business.
I am so sorry that you did not have a great experience with our dealership. I will address your concerns when it comes to the service department and will make a copy for our Sales Manager so that he understands your concerns with the sales staff.
I am sorry that we did not have the parts to fix your car. We try and keep a large parts department but sometimes we just don't have the stock. We do get a parts order in weekly and we were out of 1 TPMS sensor. We did have 1 and were willing to put install it. I also understand why you were reluctant to have just 1 and then have to return.
A few other things that may have played a part in your disatifaction is that you arrived at our company at 1:45. The appointment was at 2:20. That may not seem alot, but we operate on a very tight schedule. I attribute this to so many of our customers being very pleased with our service and they keep us very busy.
One of the reasons for the tight schedule is that we don't ignore our customers when they have a concern and that is why this response. Why don't we do this. If you have not already had those pesky TPMS sensors replaced call me on the phone. Let me do the service and give you credit for the check out fee of $60 toward the installation of these sensors.
Once you get this e-mail call me or I will follow up and make contact with you. We truly do not want any unsatisfied customers, and will do most anything to make you smile.
I have made an attempt to contact you, and would like nothing better than to get something worked out. I would certainly be more than willing to replace 1 of the TPMS sensors if you were to replace the other with us.
This offer is made, trying to recapture someone that we have obviously let down.
To accept this offer respond to the with a 3 star rating and let me know when you would like to have this done.
Well you have just made my day. I love hearing from our customers. We will always strive to give you the highest quality of service that you have already experienced.
Thank you so much for your time, but most of all thank you for your business.
Thank you for responding. We appreciate the 5 stars. Makes us shine. Thank you for your business.
Sorry for all that confusion. Why don't we give you a set of wiper blades on us. It's the least I can do. Thanks so much for your business. It is always a pleasure to have you come in.
Thank you for responding to our survey. We appreciate the time that it took, but most of all would like to thank you for your business.
Thank you for your business, and thank you for taking the time to respond to our survey. We appreciate that so much.
That is just the best response anyone could ask for. We so appreciate you as a customer and we always look forward to your visits.
Well those comments bring a smile to my face. We appreciate those responses so much. Thank you for braving the 30 miles and thank you so much for your business.
Thank you for responding. We use this information to make us even a better place to get your vehicle serviced.
Thanks for your business.
Thank you for the response. Trust is an important word for us to hear. It reassures us that we are doing things right. Thanks for your response.
Thank you for such kind words and the great rating. I'm happy to hear our folks are doing such a wonderful job. We appreciate your business!Jessica Dalton
Parts & Service Director
That is certainly a nice comment and we appreciate it. Thanks for the comment and thank you for your business.
I can only apologize for the lack of the phone call. It is part of our process to insure the highest quality of customer service. Seems like we let you down on that one. Maybe once we have our expansion done the summer we will have room to wash cars for customers when they request it.
That is a great way for me to start my day.
That is a great comment. So glad that we have fulfilled your expectations for a repair facility and we appreciate the loyalty in purchasing a new vehicle.