Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1420 Reviews

ReScore Reviews™ (18)

ReScore
Overall Rating 3.2777778/5Overall Rating 3.2777778/5Overall Rating 3.2777778/5rating 3.2777778rating 3.2777778
Original
Overall Rating 2.0/5Overall Rating 2.0/5rating 2.0rating 2.0rating 2.0
94% Would Recommend
100% Business Response
Latest Review about 7 hours ago

Reviews


MM
Michael M.
Freeport, IL
2013 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Nice people, Great shop, fast and good price !!
Nice people, Great shop, fast and good price !!

Verified Customer
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Best service shop around!
Just came in for an oil change - but the service guys caught a couple of recalls I needed and took care of the whole package while I waited! Best service in town!
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

WG
Warren G.
Winnebago, IL
2016 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/15/2019 Category: Service
Good Job
Car came back as clean as it went in.
Bret B., Service Manager from Hyundai On Perryville responded on 01/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DR
Douglas R.
Rockford, IL
2016 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
Great service
I was told about 1 hour and 45 minutes. And was out of there in 2 hours. Pretty good.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

QT
Quentin T.
Loves Park, IL
2014 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/13/2019 Category: Service
Great service
A little more than I expected to pay but they got the job done right.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

RM
Reginald M.
Chicago, IL
2014 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/13/2019 Category: Service
I had a great experience scheduling the appointment and excellent service one I arrived.
N/A
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GJ
Gregory J.
Loves Park, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
01/12/2019 Category: Service
fIRST SCHEDULED MAINTENANCE
FIRST MAINTENANCE VISIT WENT WELL WITH NO ISSUES.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

BD
Bonnie D.
Rockford, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2019 Category: Service
2014 Santa Fe
Everyone is so friendly and helpful.
Bret B., Service Manager from Hyundai On Perryville responded on 01/14/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JL
Jerome L.
Rockford, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/09/2019 Category: Service
Update in software
Had service work, oil change , tires rotated and software update.all went well, except the software update caused the Check Engine Light to come on a day later. Returned car to dealer to get it fixed. Yes the software update caused the problem. They held the car for two complete weeks waiting for a new wiring harness=, supplied us with a rental free of charge. Car is now functioning well.
Bret B., Service Manager from Hyundai On Perryville responded on 01/10/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LH
Linda H.
Rockford, IL
2013 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/05/2019 Category: Service
Friendly staff
I always get good service and I don’t have to wait long for my car to be done.
Bret B., Service Manager from Hyundai On Perryville responded on 01/07/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/04/2019 Category: Service
Friendly personal attention
Always pleasant fast and courteous
Bret B., Service Manager from Hyundai On Perryville responded on 01/07/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GE
Gordon E.
Belvidere, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/03/2019 Category: Service
Excellent service
Just like every other time I have used this place for my auto service. Very professional people to work with. Everything was done to my satisfaction, and they go out of their way to make sure that I am happy when I leave the dealership.
Bret B., Service Manager from Hyundai On Perryville responded on 01/04/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

ST
Stan T.
Rockford, IL
2014 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Excellent service & friendly, helpful group!
Very welcoming & helpful dealership. They offer options & help answer our questions with good detail & clear explanations.
Bret B., Service Manager from Hyundai On Perryville responded on 01/02/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
Veloster service
Service department is very helpful, responsive & polite
Bret B., Service Manager from Hyundai On Perryville responded on 01/02/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

KC
Karen C.
Roscoe, IL
2012 Hyundai Veracruz
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/01/2019 Category: Service
The service, promptness, very helpful
Bret Bokker & his assistant are outstanding, immediately had someone working on our car & kept us posted as to what they were doing & when parts would be in. We were extremely happy with the outcome
Bret B., Service Manager from Hyundai On Perryville responded on 01/02/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

PH
Patricia H.
Rockford, IL
2015 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/31/2018 Category: Service
A+ Service
The staff is so friendly, professional and courteous.
Bret B., Service Manager from Hyundai On Perryville responded on 12/31/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Oregon, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
12/31/2018 Category: Service
Good service, bad timing
I’ve been going to this dealership for almost a year. I dropped my car off early and didn’t get it until the end of the day. Staff explained they were extremely busy, but I would have liked a phone call for an update, not just I needed something else to be fixed.
Bret B., Service Manager from Hyundai On Perryville responded on 12/31/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

BP
Bob P.
Rockford, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/28/2018 Category: Service
Fast
Fast and easy and fairly priced
Bret B., Service Manager from Hyundai On Perryville responded on 12/31/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DW
Diane W.
Rockford, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/26/2018 Category: Service
Friendly, low pressure, great service.
I have had a great experience so far with Hyundai On Perryville. From the salesman to the service department for my first service appointment. Everyone at Hyundai has been great!
Bret B., Service Manager from Hyundai On Perryville responded on 12/26/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JP
Jeff P.
Rockford, IL
2008 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
12/24/2018 Category: Service
FIRST SERVICE
I bought my Tucson pre-owned, the previous owner had their service done here, so they know the vehicle, she had high praise for the service, and so far I am also pleased. I will be returning for my service needs as well. I never sit on hold when calling, always professional and friendly. Thank you for a great experience!
Bret B., Service Manager from Hyundai On Perryville responded on 12/26/2018

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com