Overview

Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5Overall Rating 4.63/5rating 4.63

1556 Reviews

ReScore Reviews™ (28)

ReScore
Overall Rating 3.8214286/5Overall Rating 3.8214286/5Overall Rating 3.8214286/5rating 3.8214286rating 3.8214286
Original
Overall Rating 2.0714246/5Overall Rating 2.0714246/5rating 2.0714246rating 2.0714246rating 2.0714246
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


NN
Nancy N.
Rockford, IL
2017 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/20/2019 Category: Service
Came in for an oil change and checking over the car
The people in customer service were polite and explained what they did to my car.
Bret B., Service Manager from Hyundai On Perryville responded on 04/22/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

EH
Erich H.
Rockford, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2019 Category: Service
Great Customer Service. Roberta and Sebastian are especially helpful and go above and beyond: great customer relations on their part.
The service staff offer great customer assistance on a consistent basis. They go above and beyond to make customers feel appreciated and focus sincerely on any concerns I may have regarding my car's care and smooth functioning. They are knowledgeable and quick to assist me in any way possible. Roberta and Sebastian are on the top of my list as examples of your employees who are deserving accolades for their positivity, integrity and quick responsiveness to your customers.
Bret B., Service Manager from Hyundai On Perryville responded on 04/19/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

CS
Cindy S.
Rockford, IL
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/17/2019 Category: Service
Routine Maintenance
My vehicle was ready within the estimated time and all the repairs were completed as discussed. Everyone was very friendly. The appointment was a positive experience.
Bret B., Service Manager from Hyundai On Perryville responded on 04/18/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

MR
Mary R.
Nora, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Recall
They told me, what they were going to do, and why,less than a hour, I was back on the road.
Bret B., Service Manager from Hyundai On Perryville responded on 04/17/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

OK
Ora K.
Rockford, IL
2016 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2019 Category: Service
Excellent customer service
Service rep was very customer focused. She kept me informed of what was needed and got my approval before moving forward. She was very knowledgeable .
Bret B., Service Manager from Hyundai On Perryville responded on 04/16/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

NS
Nick S.
Freeport, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/15/2019 Category: Service
Service department needs better leadership
Even the review takes longer than it should...

When things are going to take twice as long as it should you need to let the customer know. There is not a place out there that brags it takes over an hour for an oil change.. No one would go there...
Bret B., Service Manager from Hyundai On Perryville responded on 04/17/2019

Good Afternoon,
  Thanks for speaking with me this afternoon, glad we were able to talk about your recent visit . I apologize about the last visit we always strive to be better and will make sure on the next visit . Thank you .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

RS
Roberta S.
Rockford, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/15/2019 Category: Service
Bobbi's 2017 Tucson
I always get good feedback and never feel pushed.
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

EG
Ernesto G.
Rockford, IL
2017 Hyundai Tucson
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/14/2019 Category: Service
My car runs well. Thanks
All's Ok
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Machesney Park, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
04/14/2019 Category: Service
Make you feel unwanted
Manager will.call you and get upset if you put in a poor review so i will not say this time
Bret B., Service Manager from Hyundai On Perryville responded on 04/18/2019

Good Afternoon,
     Thank you for your review from your recent visit here with us at Hyundai on Perryville . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JY
Joanne Y.
Rockford, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2019 Category: Service
very professional
very friendly
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Roscoe, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/13/2019 Category: Service
Recall
To many recalls on Hyundai cars
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DM
David M.
Machesney Park, IL
2014 Hyundai Elantra Gt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
People
Staff,was very helpful and friemdly.
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Poplar Grove, IL
2018 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
review
They are great to work with, no pressure to have more done.
Bret B., Service Manager from Hyundai On Perryville responded on 04/15/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

CH
Corey H.
Loves Park, IL
2013 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2019 Category: Service
AWSOME STAFF
The staff at Hyundai on Perryville are awesome. They go above and beyond.
Bret B., Service Manager from Hyundai On Perryville responded on 04/12/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

DM
David M.
Rockford, IL
2017 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/08/2019 Category: Service
FAST SERVICE
fast service
Bret B., Service Manager from Hyundai On Perryville responded on 04/08/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

SR
Steven R.
Rockford, IL
2017 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/07/2019 Category: Service
Great service as usual
I have been doing business with this company since 2000. Always a pleasure
Bret B., Service Manager from Hyundai On Perryville responded on 04/08/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GP
Gary P.
Rockford, IL
2016 Hyundai Sonata Hyb
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Water pump a d wiring harness
They put in writing they repaired the wiring harness

Overall Rating 1/5rating 1rating 1rating 1rating 1
04/04/2019 Category: Service
Water pump problem
Dealership said the wiring harness had been repaired by someone. First of i knew of it. Said black tape not factory not theirs either. I must have had repaired some place else. The car has always been repaired at their shop. Shop said needed tech to look at the auto about who would pay.
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2019

Good Afternoon,
    Thank you for your feed back we spoke this morning and i am waiting to hear back. I will reach out on Monday like we talked for more information . Thank You and have a great weekend .

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LB
Lisa B.
Cherry Valley, IL
2017 Hyundai Ioniq Hybr
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Great service!
Service Dept was efficient and took great care of my car!
Bret B., Service Manager from Hyundai On Perryville responded on 04/05/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JL
Judith L.
Machesney Park, IL
2013 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
very clean and efficient
very efficient,& fast,comfy waiting area. thank-you
Bret B., Service Manager from Hyundai On Perryville responded on 04/04/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

LW
Lisa W.
Winnebago, IL
2012 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/04/2019 Category: Service
Very accomodating
Excellent service and staff
Bret B., Service Manager from Hyundai On Perryville responded on 04/04/2019

Thank you for taking the time to compete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com