Overview

Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5Overall Rating 4.6/5
4.6

(1,773 Reviews)

ReScore Reviews™ (47)

ReScore
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
Original
Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5Overall Rating 2.3/5
94% Would Recommend
100% Business Response
Latest Review about 13 hours ago

Reviews


VV
Viridiana V.
Rockford, IL
2011 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/10/2019 Category: Service
Oil change
Always very helpful
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/10/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

RR
Roann R.
Rockford, IL
2018 Hyundai Kona
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/09/2019 Category: Service
Service dept
Clean, friendly and professional.
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/10/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JD
James D.
Roscoe, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/08/2019 Category: Service
Too expensive.
Review comments as I believe they say it all.
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/09/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Yorkville, IL
2018 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/07/2019 Category: Service
Kindness
I was having an awful day and I had just left forest city imagining. I needed service on my car before the holday weekend to go out of town and even though they were busy , they still said they could get me in with no appointment. The wait was short and everyone was so kind!!!

Thank you!!!
Bret B., Service Manager from Hyundai On Perryville responded on 09/09/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

GG
Gary G.
Rockford, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/06/2019 Category: Service
Still the best!
Outstanding service provided by outstanding people!
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/06/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

CA
Charlie A.
Rock Island, IL
2016 Hyundai Sonata Hybrid
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
09/06/2019 Category: Service
there when i needed them
i was disappointed in how dusty the interior of the car was.
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/06/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

TW
Terry W.
Poplar Grove, IL
2013 Hyundai Veloster
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
09/02/2019 Category: Service
They take care of my needs
Talk with me before doing anything I appreciate that.
BB
Bret B., Service Manager from Hyundai On Perryville responded on 09/03/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019 Category: Service
Oil change
They were fast, gave me a car wash and helped me with some technology I didnt understand.
Bret B., Service Manager from Hyundai On Perryville responded on 09/03/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockford, IL
2013 Hyundai Sonata
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/31/2019 Category: Service
The people
Awesome
Bret B., Service Manager from Hyundai On Perryville responded on 09/03/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Kirkland, IL
2019 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019 Category: Service
The people
The workers are very nice they tell you everything you need to know they make you feel comfortable being there.
Bret B., Service Manager from Hyundai On Perryville responded on 08/31/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Roscoe, IL
2019 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/30/2019 Category: Service
Great
Great
Bret B., Service Manager from Hyundai On Perryville responded on 08/30/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Rockton, IL
2014 Hyundai Santa Fe Sport
Verified Customer
Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5Overall Rating 4.0/5
08/29/2019 Category: Service
Satisfied customer
Quick turnaround on the service that was performed
Bret B., Service Manager from Hyundai On Perryville responded on 08/30/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Loves Park, IL
2015 Hyundai Elantra
Verified Customer
Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5Overall Rating 3.0/5
08/28/2019 Category: Service
Expensive
just to have my vehicle inspected was expensive, then to get another charge tacked on for repairing areas that didn't pass inspection... competitors in the area work cheaper, i am required by warranty to have all repairs done at the dealership. Needless to say, i will not be returning when the warranty ends
Bret B., Service Manager from Hyundai On Perryville responded on 08/30/2019

Good Morning ,
        thank you for your feedback from your recent visit with us here at Hyundai on Perryville. It looks like we performed the 60,000 mile service you approved and we checked the alignment in the service and it failed . We advised you it failed and recommended it and you approved the alignment . We are quite competitve in our maint service's ,we we are little more expensive your geting factory OE parts and fluids installed instead of aftermarket parts . 

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

JK
Jennifer K.
Loves Park, IL
2016 Hyundai Tucson
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2019 Category: Service
Rockford Hyundai
Love my Tucson! Love Patrick Rosenberg!
BB
Bret B., Service Manager from Hyundai On Perryville responded on 08/28/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com

Verified Customer
Loves Park, IL
2018 Hyundai Elantra
Verified Customer
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/27/2019 Category: Service
Great service
Fast, effective, honest. Great service staff.
Bret B., Service Manager from Hyundai On Perryville responded on 08/28/2019

Thank you for taking the time to complete our survey. We thank you for your business and look forward to servicing your vehicle again in the future.

Bret Bokker
Service Manager
815-229-0089
Bret.bokker@driveanderson.com