business image

Jerry DeLong Automotive

Average Score
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(124 Reviews)
Write a Review

Score Details

Last 30 Day Trend

Inactive Business

ReScore Reviews

ReScore
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
Original Review
Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5Overall Rating 2.0/5
1
Total ReScores
5.0
ReScore Average

Business Details

Categories
Contact
(817) 488-9200

Business Hours

Mon
8:00 AM - 6:00 PM
Tue
8:00 AM - 6:00 PM
Wed
8:00 AM - 6:00 PM
Thu
8:00 AM - 6:00 PM
Fri
8:00 AM - 6:00 PM
Sat
closed
Sun
closed
* Central Time (Us & Canada)
235 East Nash St Grapevine, TX 76051
Jerry DeLong Automotive's Reviews
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
5.0
(124 Reviews)

LT
gravatar
Lauri T.
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/28/2017
verified customerVerified Customer
So awesome
My repair was done quickly and perfectly. Most honest mechanic ever
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/29/2017 01:58 PM

Thanks, Lauri!!


GB
Greg B.
Keller, TX
Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5Overall Rating 1.0/5
08/22/2017
verified customerVerified Customer
Category: Service
Greg said he was not happy at all with the staff. They charged him for services he didn't authorize. He would not recommend them.
Not Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/29/2017 01:52 PM

Greg's statement that we charged him for services he did not authorize is entirely false. The short version is that he did not want to compensate us for our time to diagnose the vehicle when he did not approve repairs. We just have to ask: when was the last time your doctor diagnosed your illness, wrote you a perscription, and didn't ask to be compensated for his/her time? The full explanation follows.

Greg initially came to us back in December of 2016 have to have a check engine light diagnosed on his 2002 Ford F-150. At the time, we explained to him how our diagnostic services work, which is that if we diagnose a problem but are not given the opportunity to accomplish our recommended repairs, we do ask that our diagnostic time is covered. If we do accomplish the recommended repairs, we do not charge diagnostic time. This is standard across the industry, and across many other industries.

On his first visit, we observed DTC P0306, which is indicative of a misfire on cylinder #6. We educated Greg on his options for repair stating that at 153,000 miles, it was probably time for a tune up and new coils. We offered to replace just the one ignition coil that was acting upl, or the coil and plug on cylinder #6, or we could replace all coils and plugs now and get it out of the way because he would eventually have to be back to replace them all. We explained that we could replace them one-by-one over several visits, which would cost more in the long run but the repair bill would be easier to digest each time since they would be smaller than a complete tune up. Greg elected to replace just the one coil.

Fast forward to August 16, 2017. Greg comes back in and asks us to diagnose another check engine light. This time, Michael did not re-explain to Greg the diagnostic policy because he felt that as Greg was a returning customer, there wasn't a need.

On this second visit, we found misfires on cylinder #5 and we observed that the intake manifold was leaking coolant into cylinder #5, which was fouling out the coil. As always, we offered multiple strategies to take towards this repair, and he could select the best version that suited his needs and budget. The bare minimum repairs that were needed would be an intake manifold gasket and an ignition coil for about $952 out-the-door. However, as the intake manifold is plastic on this vehicle and warping is a common problem in plastic intake manifolds, we couldn't promise that the old manifold wasn't warped and wouldn't leak even after our repairs. The other option was in addition to the above, go ahead and replace the rest of the ignition coils and all spark plugs in order to limit the number of visits for this kind of issue, and also replace the intake manifold to ensure we didn't have a leak even after doing these labor-intensive repairs. The cost on this repair was around $2,100 out-the-door.

Where Greg's complain lies is in the fact that he did not approve any repairs and when he came to pick up the vehicle, we insisted that we were compensated for our diagnostic time. We asked to be compensated for 1 hour of our time, plus shop fees, for $132.79 out-the-door, even though we had spent more 3 hours between diagnosing the vehicle, writing up multiple estiamtes, and discussing those estimates with the customer on multiple occasions. Yet, Greg was still unhappy that he was asked to compensate our time. We even offered to NOT charge him and let him just take the keys and go, but he reluctantly agreed to pay for the diagnostic services.

We feel that we are reasonably owed compensation for our time and services rendered to diagnose a vehicle, just like any other shop would, and just like your doctor would expect payment for time spent with you. We again reached out to Greg to discuss this situation, but to date, our phone calls have gone unanswered.


CE
gravatar
Chad E.
Euless, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/19/2017
verified customerVerified Customer
Excellent service
Jerry took great care of us! He showed us each issue on the car physically that had been written up in the papers. He also explained the priority levels for each repair. I really appreciated his honesty and will be bringing my business to Jerry in the future.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/21/2017 01:28 PM

Thanks, Chad!


KD
gravatar
Keya D.
Bedford, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/10/2017
verified customerVerified Customer
Excellent work and service
I was recommended to Jerry DeLong by a friend and am 100% pleased by the work done. Jerry specializes in Toyota's so he was able to figure out the problem almost instantly and Michael (who does the business side of the work) was able to get the part quickly. They also made my power steering work more smoothly, which I didn't ask for and they didn't charge me for. I guess going above and beyond is their professional model.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/11/2017 06:53 AM

Thanks, Keya!


CH
gravatar
Carol H.
Grapevine, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
08/01/2017
verified customerVerified Customer
Great service
After long debate whether to have someone look at my car, plus wanting someone local, I took it to Jerry DeLong Automotive. They did a thorough job finding things that I didn't even know were wrong with the vehicle.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/02/2017 07:14 PM

Thanks Carol!


SJ
gravatar
Shannon J.
Grapevine, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
verified customerVerified Customer
Friendly, informative, no pressure
I took my son's 2007 Honda in for a check engine light and decided to get a thorough lookover also since we bought it used a year ago. I picked this place just based on internet reviews. Wow what a place! Jerry is passionate about his work. He truly does not try to sell you anything you don't need. He takes time to educate you on what he does or does not find wrong with your car and there is no pressure to get the work done if needed. This is a place you can trust, and I definitely will use them again!
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 07/30/2017 06:53 AM

Wow, Shannon! Thanks for the glowing review!


SB
Sid B.
Bedford, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/29/2017
verified customerVerified Customer
Category: Service
Sid said the business provided excellent service.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/01/2017 06:34 AM

Thank you!


MG
Mary G.
Fort Worth, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/28/2017
verified customerVerified Customer
Category: Service
Mary said she trusts Jerry. They are honest and they always take care of her vehicle. She was satisfied with everything.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 08/10/2017 04:29 AM

Thanks, Mary!


DP
gravatar
Don P.
Flower Mound, TX
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/26/2017
verified customerVerified Customer
Honest Mechanic
Never recommend anything that is not needed. I always feel good working with this company.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 07/27/2017 04:59 AM

Thanks, Don!


BJ
Brett J.
Grapevine, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/25/2017
verified customerVerified Customer
Category: Service
Brett said he knows the employees do good work and he will continue to use their services.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 07/27/2017 04:59 AM

Thanks!


MD
gravatar
Mic D.
Colleyville, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/11/2017
verified customerVerified Customer
Nissan
As always an honest place to go
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 07/12/2017 07:12 AM

Thank you!


KD
gravatar
Kristen D.
Euless, TX
Ford Pickup
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
07/09/2017
verified customerVerified Customer
Exceptional service
Thanks to Michael and Jerry for explaining the issues with my truck and the different options that I was able to choose. Also, I appreciate Jerry for taking the time and showing me what happened to cause the issue and how he was able to resolve. I appreciated the communication!!!
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 07/10/2017 07:30 AM

Outstanding! Thank you so much!


LT
gravatar
Lauri T.
Keller, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/29/2017
verified customerVerified Customer
Honest!!! Awesome!!
The very best service ever. My service was a big job and was done correctly. A good and honest mechanic is very hard to find. Well I found the most excellent and professional mechanic yet. Not only is my car old it is a high end foreign car and they repaired it beautifully. Lauri Tyler
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 06/30/2017 09:21 AM

Thanks, Laurie!


SP
gravatar
Steve P.
Grapevine, TX
Honda Accord
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/28/2017
verified customerVerified Customer
A/C Service
Jerry provided a thorough explanation of likely sources of trouble and approached the problem very logically. The A/C is working great again and in the event the issue should return, a plan for next steps has already been outlined. The price seemed very fair.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 06/30/2017 09:19 AM

Thanks, Steve!


KR
gravatar
Katie R.
Bedford, TX
Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5Overall Rating 5.0/5
06/26/2017
verified customerVerified Customer
Fantastic Service
Got my oil changed here and they were fantastic, friendly and very knowledgeable.
Recommended
Michael D., General Manager from Jerry DeLong Automotive responded on 06/28/2017 07:54 AM

Thanks, Katie!


Displaying Review 1 - 15 of 124 in total
Businesses Near You
Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5Overall Rating 4.4/5
4.4
(2 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(505 Reviews)
Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5Overall Rating 0.0/5
(0 Reviews)
Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5Overall Rating 4.8/5
4.8
(576 Reviews)
Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5Overall Rating 4.9/5
4.9
(14 Reviews)
Net Promoter® NPS®, NPS Prism®, and the NPS-related emoticons are registered trademarks of Bain & Company, Inc., Satmetrix Systems, Inc., and Fred Reichheld. Net Promoter Score™ and Net Promoter System™ are service marks of Bain & Company, Inc., and Fred Reichheld.