Overview

Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5Overall Rating 4.72/5rating 4.72

1822 Reviews

ReScore Reviews™ (10)

ReScore
Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5Overall Rating 4.700002/5rating 4.700002
Original
Overall Rating 2.4/5Overall Rating 2.4/5rating 2.4rating 2.4rating 2.4
96% Would Recommend
100% Business Response
Latest Review about 2 hours ago

Reviews


CL
Charles L.
Columbia, MO
2013 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Good People
The service Dept has very good people.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/11/2019

I apprecaite the kind words, it means alot to get positive feedback from my customers.  If there are any concerns or questions feel free to call.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2010 Hyundai Elantra To
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/10/2019 Category: Service
Always great service!
I always get great service. The free shuttle is great and all the employees have good customer service skills.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/10/2019

Thank you for completing my survey, I appreciate the perfect score.  If there is anything you need please call.


tyler Schrimpf - 573-474-7400


Verified Customer
California, MO
2015 Hyundai Elantra
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
06/07/2019 Category: Service
Wonderful
No comment
ANDREW A M. from Joe Machens Hyundai responded on 06/10/2019

Hello, could you please contact myself or the service manager Justin Kertz regarding your service visit.  We strive for 5 star reviews and if your experience was less than satisfactory, we would love the opportunity to make it right. My direct line is 573-388-8539 or email amoeller@machens.com  Thank you.

Andrew Moeller
573-474-7400

VW
Victoria W.
Boonville, MO
2013 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Great Service!
Very professional and friendly
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/10/2019

I appreciate the kind words and the high score!  If you have any comments or questions please call.



Tyler Schrimpf - 573-474-7400


SB
Sachin B.
Columbia, MO
2018 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Awesome
Good service!
ANDREW A M. from Joe Machens Hyundai responded on 06/10/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2017 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/07/2019 Category: Service
Great Service Dept.
Just needed an oil change. But was due for tire rotation so they did that too. Told me of another service that needs to be done for the next visit so I'm prepared.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/07/2019

Thank you for completing my survey, I appreciate the high score.  I like being informed of upcoming expenses, glad to hear my customers are the same way.  If there are any questions please call.


Tyler Schrimpf - 573-474-7400


Verified Customer
Columbia, MO
2011 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
You are the ONLY service provider my Hundai Sonata has seen.
You are the ONLY service provider my Hyundai Sonata has seen. This visit was only to have my vehicle inspected for Missouri license tag renewal.
ANDREW A M. from Joe Machens Hyundai responded on 06/06/2019

Thank you for being a loyal customer.  We truly appreciate the review!

Andrew Moeller
573-474-7400

LS
Lisa S.
Columbia, MO
2011 Hyundai Genesis Co
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Amazing service
Amazing as always.
ANDREW A M. from Joe Machens Hyundai responded on 06/06/2019

Thank you Lisa!

Andrew Moeller
573-474-7400

Verified Customer
Columbia, MO
2014 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/06/2019 Category: Service
Clean, comfortable waiting room
Always pleased with the service I receive. Timely and with a smile.
ANDREW A M. from Joe Machens Hyundai responded on 06/06/2019

Thank you for the great review!

Andrew Moeller
573-474-7400

Verified Customer
Warrensburg, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Great Service Department.
They were very professional and friendly, the shop was CLEAN and they got my car in on time and out quickly. Driving from Warrensburg that makes a difference, they are Golden Retriever friendly.
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2019

Thank you for the 5 star review!

Andrew Moeller
573-474-7400

JD
Joni D.
Sedalia, MO
2017 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
people are friendly and helpful
I have dealt with Joe Machens Hyundai for years now good cars, good warranty, good pricing and friendly staff.......Thanks
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

Thank you for completing my survey, I appreciate the high score.  See you next time!


Tyler Schrimpf - 573-388-8540


KA
Kimberly A.
Holts Summit, MO
2016 Hyundai Accent
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/04/2019 Category: Service
First oil change
Scheduled online
Service was good
Didn’t cost because it was my first
ANDREW A M. from Joe Machens Hyundai responded on 06/05/2019

Thank you for the feedback. We strive for 5 star reviews, please let us know if there is anything that can earn us that 5th star. 

Andrew Moeller
573-474-7400

VA
Vicky A.
Fulton, MO
2012 Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
Excellent & thorough service of my Hyundai
The best car dealership and service department I’ve ever had. They are prompt and thoroughly check my car. The service department is professional and always do a good job. I like that they wash my car and vacuum it for me!
ANDREW A M. from Joe Machens Hyundai responded on 06/06/2019

Thank you for the great review!  It is always a pleasure working with you. 

Andrew Moeller
573-474-7400

SB
Steven B.
Columbia, MO
2009 Hyundai Accent
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/04/2019 Category: Service
friendly staff
Friendly staff. kept me informed as work went on.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

Thank you for completing my survey, I appreciate the high score.  See you next time!


Tyler Schrimpf - 573-388-8540


CB
Charles B.
Rocheport, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/03/2019 Category: Service
The usual excellent service
Coming up on 100K miles on our Santa Fe and all service has been performed by the fine folks at Machens Hyundai so it is running fine.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

Thank you for completing my survey, I appreciate the high score.  See you next time!


Tyler Schrimpf - 573-388-8540


JK
James K.
Cambridge, MA
2017 Hyundai Sonata Plu
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
06/01/2019 Category: Service
Repairs on long road trip.
Discovered on the road that the AC was not working. We were headed for Florida by way of Missouri. Tyler and his mechanics got the job done in rapidly. Not only that fixed one other annoying problem (the electric gas cap door opener) so that it worked properly something that my home dealership had not been able to do. I was impressed. I wish Joe Machens Hyundai was my dealer. Excellent customer service.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

Jim, I wish I got to be your consultant in the future, it was quite the pleasure to get to work with you.  I appreciate the high score and such good feedback, if you need anything at all please call!


Tyler Schrimpf - 573-388-8540


JD
June D.
Columbia, MO
2015 Hyundai Elantra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Excellent Service
Easy too make an appointment. Excellent service.
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

Thank you for completing my survey, I appreciate the high score.  See you next time!


Tyler Schrimpf - 573-388-8540


RB
Ronald B.
Columbia, MO
2015 Hyundai Santa Fe S
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/31/2019 Category: Service
Service
Left empty water bottles in back seat & sun screen, and used a quarter tank of gas
TYLER S., SERVICE WRITER from Joe Machens Hyundai responded on 06/05/2019

I am sorry for your rental experience with Enterprise.  I will be contacting them about your experience.  In the future, I will do my best to prevent this.  If there is anything I can do to elivate the situation please let me know.

Tyler Schrimpf - 573-474-7400


RW
Robert W.
Columbia, MO
2018 Hyundai Tucson
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/31/2019 Category: Service
Great Service
They did a great job of getting me in and out quick. Great people!!!
ANDREW A M. from Joe Machens Hyundai responded on 05/31/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400

HH
Hollie H.
Columbia, MO
2011 Hyundai Santa Fe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/28/2019 Category: Service
Great service
Great service and service dept very courteous!! work done on time!
ANDREW A M. from Joe Machens Hyundai responded on 05/31/2019

Thank you for the 5 star review!

 

Andrew Moeller
573-474-7400