ReScore Reviews™ (5)
I'll give you a call to discuss the situation.
Bernie and Maria,
I'm so glad that we made this work out for you with Chrysler. We appreciate the business and your patience in the last couple weeks while we worked with the manufacture on your behalf. Enjoy your new Ram truck.
Randal, this good like we just dropped the ball all the way around! We do stock and can get other make service parts in a timely manner, I will have Caleb contact you shortly.Bill Cooper
Parts and Service Director
Steven, Sorry to hear about the length of your visit! It looks like we also diagnosed a trunk latch and key remote issue at the same time as well as the oil change and inspection. I will give you a call to see how we can do a better job.
Parts and Service Director
After giving my previous online evaluation of service I received a phone call from Bill, the head of Karmart Service Departments to ask me about the poor evaluation and after a short time in which he asked specific questions about my service experience he communicated the errors that had taken place during my service were not typical and that he personally would work to correct the communication problems that took place so that the Service personnel would be better equipped to answer customer questions as they are trained to do.
I was personally convinced that Karmart does seek excellence in customer service and repair, and this phone call plus my previous history with the Karmart Service Department has restored my confidence in their ability to meet my automotive needs in a fair, cost effective, and professional manner. To be honest, it is really nice to know that I really am a valued customer and that my concerns are taken seriously. As I told bill on the phone, I still plan to use Karmart form my service needs because of the very positive track record I have had with them.
Thank you for valuing my concerns.
She could not answer my questions about recommended service to be done on my 2005 T&C van including telling me that a $28 battery service was in recommended. I had just replaced the battery in the van in the past few months and when I questioned her about what "Needing service" meant she did not know. Then she guessed that my terminals needed to be cleaned. And this made the two other recommended maintenance issues sound like she was trying to sell me service I don't need. Eventually, Peter the mechanic came out to describe the leaks in my Power Steering hose and the need for replacement. He said that it could wait until the next oil change and that though they had all the parts in stock, they did not have any more time on the schedule until after the memorial day weekend.
I would rather talk to the person who repaired/serviced my van than try going through this woman who obviously was guessing at what the mechanic's recommendations on my paperwork meant.
Sorry for the confusion, I have not run into this issue with Sheila, She is very mechanically knowledgeable. I will look into this to see how we can do a better job communicating. After I touch all basses I will follow up with you. Thank you for your input!
I like my Ram truck. 2013, 46,000 miles I have had no warranty issues . So I don't have a lot to say (good thing) about warranty and service. I think KarMART does a good job so far.
On the day of my initial appointment I needed a loaner car in order to get to a meeting. I didn't expect having to walk across the street and through the Nissan dealership in order to do that. The last time I needed a loaner, it was a Jeep product and was right there in the lot for me. Why did this courtesy end?