Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

326 Reviews

96% Would Recommend
Latest Review 17 days ago

Reviews


GP
Geri P.
Puyallup, WA
MINI Cooper Hardtop
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Saved me a bundle
I was told that I had a cracked oil pan... that was not the actual problem. The actual problem was much easier to fix, and much less expensive. Thank you, Lakewood Transmission!

MD
Michael D.
Lakewood, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Michael said he was under the impression that the service that his vehicle needed was free and under warranty. When he learned that the service was not under warranty he cancelled the appointment.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Steilacoom, WA
Chevrolet El Camino
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Daniel said everything was fine. He dropped off a transmission that needed a quick, simple job done. The employees did a good job at a good price.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Graham, WA
Ford
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Scott said he bought parts from this business and had other work done a long time ago .
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Lakewood, WA
Jeep Wrangler
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Robert said the employees did an excellent job.
This review was collected via phone interview by Customer Research Inc.

CH
Chuck H.
University Place, WA
Ford Police Interceptor
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Chuck said he was told a couple of times that the estimate was being sent in. So he would call back, and he was told different things by different people. He was out of a vehicle for 3 weeks. Now he's happy to have his vehicle, and trusted in the staff to do a good job. His vehicle is his business and he needed it done, so not having it made it very hard for him to operate. Overall everyone is great and helpful, he was just told different things and it was frustrating. The follow through needs improvement.
This review was collected via phone interview by Customer Research Inc.

MC
Malachi C.
Cromwell, CT
Chevrolet Malibu
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Malachi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
WA
Chevrolet Cobalt
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018
clutch replacement
The front desk was very professional. Great people. Everything is going well so far except I believe the steering wheel is offset. When I came in the steering wheel was straight and now it is a little off center. I also feel some vibration from the wheel that was not there before. Other than that I am very happy with the service. I would like to hear back from Lakewood Trans if they can look at the steering and check it out as a courtesy.

Verified Customer
Lakewood, WA
Acura 3.2TL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Repair/Maintenance All Around
Kristin and her knowledge base, cust Svc skills and mechanics skill and overall performance to commitment is great! Thank you!!!

TR
Tasia R.
Tacoma, WA
Suzuki Forenza
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Tasia said the staff at this business was great.
This review was collected via phone interview by Customer Research Inc.

TG
Tazz G.
Tacoma, WA
Mitsubishi Lancer
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Tazz said they were friendly with good customer service.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Spanaway, WA
Acura MDX
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2018 Category: Service
Chris said the whole experience was terrible. It took a month and they didn't even call once it was done and he will not ever be going back.
This review was collected via phone interview by Customer Research Inc.

RN
Ron N.
Washington
Nissan Murano
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ron said the staff was very friendly and they found the problem. They didn't try to hide anything from him.
This review was collected via phone interview by Customer Research Inc.

KJ
Keith J.
Tacoma, WA
Ford Escape
Verified
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
08/08/2018 Category: Service
Keith said he has used this business before, and always had good service. He took a new vehicle to this business to look over and do transmission service. He did not like way the way the invoice was written up. He was charged $9.80 plus tax for 1 transmission filter. It's a sealed transmission, so there should be no reason to change the transmission filter. Other than that, the business does very good work.
This review was collected via phone interview by Customer Research Inc.

EJ
Eric J.
Seattle, WA
Ford Mustang II
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/04/2018 Category: Service
Eric said this business provided easy service, with no hassles. He called them up, and they came across the street and delivered the part he needed.
This review was collected via phone interview by Customer Research Inc.

AC
Alisha C.
Spanaway, WA
Ford Edge
Verified
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/03/2018 Category: Service
Alisha said she was happy with the actual service that was done, but she stated she feels like they gave her an unnecessary service. They changed her oil and she did not need it changed . However, they discounted it.
This review was collected via phone interview by Customer Research Inc.

CT
Claude T.
Lakewood, WA
Ford Expedition
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Claude said he received excellent service, and the staff came through as promised. They were fair, honest and reliable with good customer service.
This review was collected via phone interview by Customer Research Inc.

TS
Troy S.
Puyallup, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/26/2018 Category: Service
Troy said the staff did the job right, and he absolutely recommends the business.
This review was collected via phone interview by Customer Research Inc.

IL
Ilian L.
Kent, WA
Honda Fit
Verified
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
07/26/2018 Category: Service
Ilian said they had an issue with parts she bought and wasn't given a warranty to return it. They said she couldn't get anything back for it and it was a part over 500 dollars. Eventually they did give her a refund. They didn't have a print out on what she had purchased.
This review was collected via phone interview by Customer Research Inc.

AG
Al G.
Lacey, WA
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/20/2018 Category: Service
Al said the staff are super nice people. He brought his vehicle in, and got it out quick. The staff are nice people to deal with, and he will go back. The prices are good enough for him, and he thought the people were really great people to work with.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 1 - 20 of 326 in total