Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

339 Reviews

96% Would Recommend
Latest Review 5 days ago

Reviews


PS
Paul S.
Tacoma, WA
Ford Explorer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/10/2016 Category: Service
Paul said when his vehicle was returned to him, oil was still leaking even though he informed the business of the leak, prior to the service. They did not replace the gasket and he does not understand how they did not fix the issue, since he spent $2000 on the repair. However, he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

WB
William B.
Lakewood, WA
Chevrolet Corvette
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2016 Category: Service
William said the business worked on his vehicle for an hour and found nothing so they did not charge him. He insisted he pay some amount for the time and they charged him for half the hour. There was another part he found that he needed and they told him they would charge him another half an hour for labor. He spent money he did not have to spend.
This review was collected via phone interview by Customer Research Inc.

BR
Bob R.
Lakewood, WA
Saturn LW300
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016 Category: Service
Bob said service was really good. The employees said he eventually would need a new transmission and quoted him a price of $3,000 for services. He said he could do it for $1,000 himself.
This review was collected via phone interview by Customer Research Inc.

LF
Lisa F.
Tacoma, WA
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/07/2016 Category: Service
Lisa said the business honored her requests and she would definitely recommend it.
This review was collected via phone interview by Customer Research Inc.

AL
Adrian L.
Tacoma, WA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2016 Category: Service
Adrian said the service provided by this business was fast. They were not the cheapest but they did a good job. The staff was kind.
This review was collected via phone interview by Customer Research Inc.

GE
Glen E.
Graham, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/03/2016 Category: Service
Glen said the business was very helpful and they got everything done on his vehicle in a timely fashion.
This review was collected via phone interview by Customer Research Inc.

GR
Greg R.
Lakewood, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2016 Category: Service
Greg said the technicians at this facility are very honest, open and go above and beyond to provide great service. They have a friendly attitude and make their customers feel like family.
This review was collected via phone interview by Customer Research Inc.

MP
Michael P.
Roseburg, OR
Chevrolet Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/16/2016 Category: Service
Michael said his experience was great.
This review was collected via phone interview by Customer Research Inc.

KS
Kahlil S.
Yelm, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2016 Category: Service
Kahlil said the service was fantastic and he would recommend them to anyone. They took care of him pronto and he could not of asked for better.
This review was collected via phone interview by Customer Research Inc.

IH
Isaac H.
University Place, WA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
Isaac said the business did pretty good work.
This review was collected via phone interview by Customer Research Inc.

JD
James D.
Vashon, WA
Chevrolet Silverado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/13/2016 Category: Service
James said the business is great and the service was exceptional. The employees are knowledgeable, professional and helpful.
This review was collected via phone interview by Customer Research Inc.

BB
Brian B.
Spanaway, WA
Chevrolet Monte Carlo
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016
Transmission service on my 03 Monte
The people at this Lakewood Transmission Store are very helpful courteous and very efficient

JV
Johnathan V.
Tacoma, WA
Mercedes-Benz 240D
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2016 Category: Service
Johnathan said he likes the service they did on his Mercedes and other facilities can not do the same work.
This review was collected via phone interview by Customer Research Inc.

RG
Reginald G.
Lakewood, WA
Acura TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2016 Category: Service
Reginald said this business provided their service in a timely manner. He also noted that their employees were nice.
This review was collected via phone interview by Customer Research Inc.

RH
Robert H.
Lakewood, WA
Lincoln Continental
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/09/2016 Category: Service
Robert said he really appreciates the service from this business, they saved him a lot of money and he will recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

TT
Tawnya T.
Bremerton, WA
Ford Pickup
Verified Customer
Overall Rating 3/5Overall Rating 3/5Overall Rating 3/5rating 3rating 3
04/07/2016 Category: Service
Tawnya said this business did not properly fix her vehicle's problem causing her to break down on the road. She has not received her vehicle back after returning to the business for more repairs.
This review was collected via phone interview by Customer Research Inc.

AL
Adrian L.
Tacoma, WA
Honda Accord
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/18/2016 Category: Service
Adrian said the quality of work at this business is great. The part for his vehicle took a little longer than he had anticipated but the overall labor was quick.
This review was collected via phone interview by Customer Research Inc.

DS
Devin S.
Tacoma, WA
Ford Bronco
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/17/2016 Category: Service
Devin said his vehicle had a rear axle that was broken and more parts had to get replaced. Some parts took longer to be delivered. The price was reasonable. He would appreciate more communication. His vehicle was returned to him in 2 weeks. Overall, he had a good time.
This review was collected via phone interview by Customer Research Inc.

RD
Ronald D.
Lakewood, WA
Toyota 4Runner
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/15/2016 Category: Service
Ronald said the service he received from this business was pretty good. He was charged more than he expected.
This review was collected via phone interview by Customer Research Inc.

HK
Hugh K.
Orting, WA
Dodge Pickup
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016 Category: Service
Hugh said he had a transmission overhauled for his vehicle and to have just a standard rebuild would have been around $2,100 to $2,200, but was advised by the employees to put a better performance part on his vehicle, spending an additional $3,300. Shortly after warranty the transmission went out, and was informed that the transmission needed to be redone again, costing an additional $1,600 to redo after getting it repaired for $3200. He was left with a vehicle he cannot drive with 30,000 miles and a outed transmission. He said he can no longer afford to have the vehicle redone. They didn't stand behind their product and he is curious on how many people would be their customers, if they realized they would only get 30,000 miles out of there transmission and says that there wouldn't be a customer there. He offered to pay an additional $800 and since he did pay extra money for extra longevity, he did not get a proper transmission back. He agreed to pay a little more, if they would extend the warranty and extra year and an additional 12,000 miles but they declined his offer. They will not stand behind their product.
This review was collected via phone interview by Customer Research Inc.