Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

320 Reviews

96% Would Recommend
Latest Review 2 days ago

Reviews


HK
Hugh K.
Orting, WA
Dodge Pickup
Verified
Overall Rating 1/5rating 1rating 1rating 1rating 1
03/08/2016 Category: Service
Hugh said he had a transmission overhauled for his vehicle and to have just a standard rebuild would have been around $2,100 to $2,200, but was advised by the employees to put a better performance part on his vehicle, spending an additional $3,300. Shortly after warranty the transmission went out, and was informed that the transmission needed to be redone again, costing an additional $1,600 to redo after getting it repaired for $3200. He was left with a vehicle he cannot drive with 30,000 miles and a outed transmission. He said he can no longer afford to have the vehicle redone. They didn't stand behind their product and he is curious on how many people would be their customers, if they realized they would only get 30,000 miles out of there transmission and says that there wouldn't be a customer there. He offered to pay an additional $800 and since he did pay extra money for extra longevity, he did not get a proper transmission back. He agreed to pay a little more, if they would extend the warranty and extra year and an additional 12,000 miles but they declined his offer. They will not stand behind their product.
This review was collected via phone interview by Customer Research Inc.

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Sandra N.
Lakewood, WA
Kia Sportage
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2016 Category: Service
Sandra said she was satisfied with this business.
This review was collected via phone interview by Customer Research Inc.

CV
Cameron V.
Washington
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Cameron said the service at this business was great and he was in and out. The experience was fast, easy and really nice. He would definitely recommend them.
This review was collected via phone interview by Customer Research Inc.

LH
Lark H.
Tacoma, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2016 Category: Service
Lark said the business was friendly, courteous and helpful.
This review was collected via phone interview by Customer Research Inc.

NJ
Namomi J.
Lakewood, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/03/2016 Category: Service
Namomi said this is a good business. She had no problems and they finished in a timely manner.
This review was collected via phone interview by Customer Research Inc.

AG
Adam G.
Puyallup, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/24/2016 Category: Service
Spoke with Adan. He said he had a great experience. They did what was going to be done. Everything went according to plan. The quotes were good and the people kept in touch with him during the process of the repairs.
This review was collected via phone interview by Customer Research Inc.

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Genie F.
Lake Tapps, WA
Mercedes-Benz 300SDL
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016 Category: Service
Genie said this business was very nice. She had a two year warranty and they fixed the issue to her vehicle.
This review was collected via phone interview by Customer Research Inc.

GW
Gary W.
Gig Harbor, WA
Ford Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/20/2016 Category: Service
Gary said he has never had any issues when going to this business for service. He said he always feels comfortable after he leaves there, he never feels as though he has been cheated and their work is always done right. He would like them to keep on doing what they are doing.
This review was collected via phone interview by Customer Research Inc.

AB
Amber B.
Lakewood, WA
Mercury Sable
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2016 Category: Service
Amber said whenever she contacted this business, the representative she worked with was super nice, and gave her all the information needed. They were able to get her vehicle into the business right away when necessary, and finished in a timely manner. The price provided was decent and she had no hassle overall.
This review was collected via phone interview by Customer Research Inc.

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Ashley G.
Tacoma, WA
Nissan Sentra
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2016 Category: Service
Ashley said overall she was satisfied this business and they did not mind when she brought her kids with her.
This review was collected via phone interview by Customer Research Inc.

RP
Ron P.
University Place, WA
Toyota Camry
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/13/2016 Category: Service
Ron said he has been to this business before. They were good and honest.
This review was collected via phone interview by Customer Research Inc.

DH
Dylan H.
Lakewood, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2016 Category: Service
Dylan said this business was nice, cooperative and understanding,
This review was collected via phone interview by Customer Research Inc.

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Shirley M.
Lakewood, WA
Dodge Stratus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/08/2016
Your employees were knowledgeable, professional, and courteous.
Thank you

CM
Channing M.
WA
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016 Category: Service
Channing said this business provided him with good customer service.
This review was collected via phone interview by Customer Research Inc.

MG
Madeleine G.
Tacoma, WA
Ford Focus
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/23/2016 Category: Service
Madeleine said this business was very professional in the service they provided.
This review was collected via phone interview by Customer Research Inc.

IL
Isakai L.
Tacoma, WA
Plymouth Voyager
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Isakai said this business helped him out and answered all his questions.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 01/20/2016

We appreciate your business Isakai. Thank you for choosing Lakewood Transmission. 

Jim & Karen


LM
Les M.
Puyallup, WA
Dodge Pickup
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/18/2016 Category: Service
Spoke with Carol. She said she would absolutely recommend this business to others.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 01/20/2016

Thank you for choosing Lakewood Transmission Carol.
We appreciate your business. We are glad to hear you would recommend us.

Jim & Karen


KJ
Kurtis J.
Lakewood, WA
Ford Ranger
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/12/2016
Ball joint replacement
They did great work and did not do anything that didn't need to be done.
Karen M. from Lakewood Transmission Inc. responded on 01/20/2016

We appreciate your business Kurtis. Thank you for choosing Lakewood Transmission.


Jim & Karen


KP
Karen P.
Steilacoom, WA
Volkswagen Jetta
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Service
Karen said this business kept her updated and they had great customer service skills.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 01/20/2016

Thank you Karen for choosing Lakewood Transmission.
We appreciate your business.

Jim & Karen


MM
Michael M.
Puyallup, WA
Chevrolet Silverado
Verified
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
01/11/2016 Category: Service
Michael said the customer service provided by the business was excellent and very personal.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 01/20/2016

Thank you Michael. We appreciate your business.

Jim & Karen


Displaying Review 281 - 300 of 320 in total