Hugh said he had a transmission overhauled for his vehicle and to have just a standard rebuild would have been around $2,100 to $2,200, but was advised by the employees to put a better performance part on his vehicle, spending an additional $3,300. Shortly after warranty the transmission went out, and was informed that the transmission needed to be redone again, costing an additional $1,600 to redo after getting it repaired for $3200. He was left with a vehicle he cannot drive with 30,000 miles and a outed transmission. He said he can no longer afford to have the vehicle redone. They didn't stand behind their product and he is curious on how many people would be their customers, if they realized they would only get 30,000 miles out of there transmission and says that there wouldn't be a customer there. He offered to pay an additional $800 and since he did pay extra money for extra longevity, he did not get a proper transmission back. He agreed to pay a little more, if they would extend the warranty and extra year and an additional 12,000 miles but they declined his offer. They will not stand behind their product.
This review was collected via phone interview by Customer Research Inc.