Reviews
RB
Ryan B.
WA
Chevrolet Cobalt
Verified Customer
clutch replacement
The front desk was very professional. Great people. Everything is going well so far except I believe the steering wheel is offset. When I came in the steering wheel was straight and now it is a little off center. I also feel some vibration from the wheel that was not there before. Other than that I am very happy with the service. I would like to hear back from Lakewood Trans if they can look at the steering and check it out as a courtesy.
Recommended
Verified Customer
Lakewood, WA
Acura 3.2TL
Verified Customer
Repair/Maintenance All Around
Kristin and her knowledge base, cust Svc skills and mechanics skill and overall performance to commitment is great! Thank you!!!
Recommended
TR
Tasia R.
Tacoma, WA
Suzuki Forenza
Verified Customer
Tasia said the staff at this business was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
TG
Tazz G.
Tacoma, WA
Mitsubishi Lancer
Verified Customer
Tazz said they were friendly with good customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
CC
Chris C.
Spanaway, WA
Acura MDX
Verified Customer
Chris said the whole experience was terrible. It took a month and they didn't even call once it was done and he will not ever be going back.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/17/2018
Chris, in the process of repairing automobiles we can only estimate the completion time not promise. It was three weeks for us to complete this repair due to locating and purchasing the needed differential hard parts that were damaged from the transmission failure. We did make numerous attempts to contact you during this process and were unable to leave a message due to your mailbox being full. I apologize for the extra time needed to repair your transmission correctly.
RN
Ron N.
Washington
Nissan Murano
Verified Customer
Ron said the staff was very friendly and they found the problem. They didn't try to hide anything from him.
Recommended
This review was collected via phone interview by Customer Research Inc.
KJ
Keith J.
Tacoma, WA
Ford Escape
Verified Customer
Keith said he has used this business before, and always had good service. He took a new vehicle to this business to look over and do transmission service. He did not like way the way the invoice was written up. He was charged $9.80 plus tax for 1 transmission filter. It's a sealed transmission, so there should be no reason to change the transmission filter. Other than that, the business does very good work.
Recommended
This review was collected via phone interview by Customer Research Inc.
EJ
Eric J.
Seattle, WA
Ford Mustang II
Verified Customer
Eric said this business provided easy service, with no hassles. He called them up, and they came across the street and delivered the part he needed.
Recommended
This review was collected via phone interview by Customer Research Inc.
AC
Alisha C.
Spanaway, WA
Ford Edge
Verified Customer
Alisha said she was happy with the actual service that was done, but she stated she feels like they gave her an unnecessary service. They changed her oil and she did not need it changed . However, they discounted it.
Recommended
This review was collected via phone interview by Customer Research Inc.
CT
Claude T.
Lakewood, WA
Ford Expedition
Verified Customer
Claude said he received excellent service, and the staff came through as promised. They were fair, honest and reliable with good customer service.
Recommended
This review was collected via phone interview by Customer Research Inc.
TS
Troy S.
Puyallup, WA
Ford Pickup
Verified Customer
Troy said the staff did the job right, and he absolutely recommends the business.
Recommended
This review was collected via phone interview by Customer Research Inc.
IL
Ilian L.
Kent, WA
Honda Fit
Verified Customer
Ilian said they had an issue with parts she bought and wasn't given a warranty to return it. They said she couldn't get anything back for it and it was a part over 500 dollars. Eventually they did give her a refund. They didn't have a print out on what she had purchased.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/17/2018
Ilian, I would like to apologize for the misunderstanding with electrical parts. We are not able to return electrical parts to our supplier for refund. We did recognize that the parts you purchased was the incorrect one for your vehicle, after further inspection we were able to locate the correct part, and happily exchanged the part for you with no additional cost.
AG
Al G.
Lacey, WA
Verified Customer
Al said the staff are super nice people. He brought his vehicle in, and got it out quick. The staff are nice people to deal with, and he will go back. The prices are good enough for him, and he thought the people were really great people to work with.
Recommended
This review was collected via phone interview by Customer Research Inc.
TM
Terry M.
Tacoma, WA
Jeep Wrangler
Verified Customer
Terry said the business is overall awesome.
Recommended
This review was collected via phone interview by Customer Research Inc.
RC
Rafael C.
Washington
Dodge Caliber
Verified Customer
Rafael said he would recommend this business for service.
Recommended
This review was collected via phone interview by Customer Research Inc.
RM
Raiden M.
Olympia, WA
Dodge Pickup
Verified Customer
Raiden said the business provided really good service and were done in a timely manner.
Recommended
This review was collected via phone interview by Customer Research Inc.
JM
Josh M.
WA
Subaru Outback
Verified Customer
Josh said the service at this business was excellent. The staff was friendly and the customer service was great.
Recommended
This review was collected via phone interview by Customer Research Inc.
CH
Corey H.
Washington
Dodge Dakota
Verified Customer
Corey said they had to pull a part from Oregon which took a little longer than he thought.
Recommended
This review was collected via phone interview by Customer Research Inc.
MB
Mike B.
Washington
Chevrolet Silverado 1500
Verified Customer
Mike said that he got great service as the vehicle got delivered and picked up from him. The staff are great people, and treated him very well.
Recommended
This review was collected via phone interview by Customer Research Inc.
KC
Kenneth C.
Tacoma, WA
Volvo S80
Verified Customer
Great customer service
Customer service outstanding. They explain everything in normal language -layman. Letting you know what the problem is.
Recommended