Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

353 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


BH
Brian H.
Washington
Ford LTD Crown Victoria
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/24/2018 Category: Service
Brian said the customer service was great. He said that Mike and Jim are awesome.
This review was collected via phone interview by Customer Research Inc.

MM
Mac M.
Lakewood, WA
Lexus RX 350
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/22/2018 Category: Service
Mac said they are the best. He loves what they do and they have a great staff.
This review was collected via phone interview by Customer Research Inc.

TJ
Terry J.
University Place, WA
Mazda Mazda6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018
Best place to go!
These guys always do the right thing. I have never been disappointed, Keep up the great work.

AB
Alecia B.
Lakewood, WA
Cadillac Eldorado
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2018 Category: Service
Alecia said the customer service is phenomenal. Mike and Christy are nice and the prices are good.
This review was collected via phone interview by Customer Research Inc.

HT
Harold T.
Gig Harbor, WA
GMC Pickup
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
10/13/2018 Category: Service
Harold said he called up the facility a couple times, and the wrong part was ordered. He would take his vehicle back again. He appreciated when the staff told him the truth, and that the workmanship was good. They kept changing dates for parts to come in and dates for the vehicle to be ready. The people there were pretty nice. Mike and Christy in the service department were good.
This review was collected via phone interview by Customer Research Inc.

TD
Traci D.
Auburn, WA
Ford Fusion
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/08/2018 Category: Service
Traci said she would definitely recommend this business.
This review was collected via phone interview by Customer Research Inc.

VC
Vern C.
Washington
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/05/2018 Category: Service
Vern said the staff did what he asked. They were polite, courteous and professional.
This review was collected via phone interview by Customer Research Inc.

GP
Geri P.
Puyallup, WA
MINI Cooper Hardtop
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2018
Saved me a bundle
I was told that I had a cracked oil pan... that was not the actual problem. The actual problem was much easier to fix, and much less expensive. Thank you, Lakewood Transmission!
Karen M. from Lakewood Transmission Inc. responded on 10/17/2018

We have great pride in being honest with our customers. Thank you Geri for trusting us with your car.


MD
Michael D.
Lakewood, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/27/2018 Category: Service
Michael said he was under the impression that the service that his vehicle needed was free and under warranty. When he learned that the service was not under warranty he cancelled the appointment.
This review was collected via phone interview by Customer Research Inc.

DM
Daniel M.
Steilacoom, WA
Chevrolet El Camino
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Daniel said everything was fine. He dropped off a transmission that needed a quick, simple job done. The employees did a good job at a good price.
This review was collected via phone interview by Customer Research Inc.

SH
Scott H.
Graham, WA
Ford
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/26/2018 Category: Service
Scott said he bought parts from this business and had other work done a long time ago .
This review was collected via phone interview by Customer Research Inc.

RR
Robert R.
Lakewood, WA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/24/2018 Category: Service
Robert said the employees did an excellent job.
This review was collected via phone interview by Customer Research Inc.

CH
Chuck H.
University Place, WA
Ford Police Interceptor
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/20/2018 Category: Service
Chuck said he was told a couple of times that the estimate was being sent in. So he would call back, and he was told different things by different people. He was out of a vehicle for 3 weeks. Now he's happy to have his vehicle, and trusted in the staff to do a good job. His vehicle is his business and he needed it done, so not having it made it very hard for him to operate. Overall everyone is great and helpful, he was just told different things and it was frustrating. The follow through needs improvement.
This review was collected via phone interview by Customer Research Inc.

MC
Malachi C.
Cromwell, CT
Chevrolet Malibu
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/18/2018 Category: Service
Malachi said he would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

RB
Ryan B.
WA
Chevrolet Cobalt
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/12/2018
clutch replacement
The front desk was very professional. Great people. Everything is going well so far except I believe the steering wheel is offset. When I came in the steering wheel was straight and now it is a little off center. I also feel some vibration from the wheel that was not there before. Other than that I am very happy with the service. I would like to hear back from Lakewood Trans if they can look at the steering and check it out as a courtesy.

Verified Customer
Lakewood, WA
Acura 3.2TL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/12/2018
Repair/Maintenance All Around
Kristin and her knowledge base, cust Svc skills and mechanics skill and overall performance to commitment is great! Thank you!!!

TR
Tasia R.
Tacoma, WA
Suzuki Forenza
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/07/2018 Category: Service
Tasia said the staff at this business was great.
This review was collected via phone interview by Customer Research Inc.

TG
Tazz G.
Tacoma, WA
Mitsubishi Lancer
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/17/2018 Category: Service
Tazz said they were friendly with good customer service.
This review was collected via phone interview by Customer Research Inc.

CC
Chris C.
Spanaway, WA
Acura MDX
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/17/2018 Category: Service
Chris said the whole experience was terrible. It took a month and they didn't even call once it was done and he will not ever be going back.
This review was collected via phone interview by Customer Research Inc.
Kirsty M., General Manager from Lakewood Transmission Inc. responded on 10/17/2018

Chris, in the process of repairing automobiles we can only estimate the completion time not promise. It was three weeks for us to complete this repair due to locating and purchasing the needed differential hard parts that were damaged from the transmission failure.  We did make numerous attempts to contact you during this process and were unable to leave a message due to your mailbox being full.  I apologize for the extra time needed to repair your transmission correctly.  


RN
Ron N.
Washington
Nissan Murano
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/14/2018 Category: Service
Ron said the staff was very friendly and they found the problem. They didn't try to hide anything from him.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 21 - 40 of 353 in total