Overview

Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5Overall Rating 4.71/5rating 4.71

339 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


ZP
Zaal P.
Yelm, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Zaal said the employee working the front desk was very nice. Mike was honest and up front about the problems plaguing his engine. The mechanics were thorough and refused to release his vehicle until the next day, so the engine could cool completely.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Washington
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
David said the service was done in a timely manner and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.

CW
Chelsea W.
Washington
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Chelsea said the staff worked with her really well.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Auburn, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Eric said he was very happy with the business. The staff were up-front and honest with him.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Lakewood, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
James said the mechanic always takes a personable approach which he really appreciates. He also goes over the monetary benefit of the job and goes way over and beyond.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Maple Valley, WA
Audi S5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Scott said the business was better than other places he has been. There was an issue, however, during the service where he asked for both upper and lower arms to be done but only the upper ones were repaired. He thought he had settled on a price and repair request that the staff agreed with but because of miscommunication the repairs cost him an additional $700.
This review was collected via phone interview by Customer Research Inc.

DW
Dennis W.
Lakewood, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
Dennis said the staff was really nice, and it helped him out.
This review was collected via phone interview by Customer Research Inc.

JC
James C.
Yelm, WA
GMC Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/11/2018 Category: Service
James said this business does good work.
This review was collected via phone interview by Customer Research Inc.

CC
Carol C.
Seattle, WA
Jeep Compass
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/22/2018 Category: Service
Carol said she likes the service, but the employees forgot to put the oil change stamp for her next oil change in her windshield, other than that the service was good.
This review was collected via phone interview by Customer Research Inc.

GR
Guy R.
Lakewood, WA
Dodge Dakota
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/21/2018 Category: Service
Guy said the staff were friendly, courteous and very efficient.
This review was collected via phone interview by Customer Research Inc.

MN
Marvin N.
Tacoma, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/20/2018
Recommend Lakewwod Transmissin
BC they are honest and backed their work 100%
These folks did my front brakes; and I returned (several months later) with a question about the dust on one wheel. To my surprise, they immediately put my F150 on the rack, replaced the brake assy. with new parts, and pads, and I was on my way (fixed!) in 2 hours. All for no charge -- and my truck was placed ahead of others lined up for maintenance. This kind of respect for the customer's vehicle and needs is far ahead of the " ____" I've experienced from the dealership that sold me the vehicle.

DM
Dan M.
Lakewood, WA
Saturn SL
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/16/2018 Category: Service
Dan said this business did a good job and it was not expensive. His vehicle sounds good.
This review was collected via phone interview by Customer Research Inc.

BF
Bill F.
Tacoma, WA
Jeep Wrangler
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/14/2018
Reliable, straightforward and honest.
I've been coming here for years, many vehicles, they have always done a great job and I am very satisfied.

AN
Arlie N.
Tacoma, WA
Chevrolet Tahoe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/10/2018 Category: Service
Arlie said this business took pretty good care of him. They have done everything he has asked them to do.
This review was collected via phone interview by Customer Research Inc.

PS
Paul S.
Washington
Honda Accord Coupe
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/10/2018 Category: Service
Paul said the service took over 1 hour, rather than the 40 minutes he expected. The good, honest staff did a great job.
This review was collected via phone interview by Customer Research Inc.

SA
Sara A.
Tacoma, WA
Ford Ranger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Sara said she would recommend this business for service.
This review was collected via phone interview by Customer Research Inc.

AS
Alissa S.
Washington
Subaru Legacy Sedan
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Alissa said the service and price were good. The staff members got her in right away. They really cared about her, too.
This review was collected via phone interview by Customer Research Inc.

SG
Steve G.
Lakewood, WA
Volvo XC70
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/06/2018 Category: Service
Steve said the business is fantastic. He received great service from the front desk employee, the repair work was done well, and the vehicle was cleaned when got it.
This review was collected via phone interview by Customer Research Inc.

JA
Joey A.
Lakewood, WA
Acura Integra
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Joey said this business was super helpful in getting the problem repaired.
This review was collected via phone interview by Customer Research Inc.

KB
Kay B.
Tacoma, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/04/2018
Good job
Thank guys