Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

353 Reviews

96% Would Recommend
Latest Review 6 days ago

Reviews


MC
Michael C.
Tacoma, WA
Jeep Wrangler
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
06/11/2018 Category: Service
Michael said the staff did a great job servicing his vehicle. It took longer than he wanted but it was all worth it.
This review was collected via phone interview by Customer Research Inc.

CR
Carmen R.
Tacoma, WA
Ford Explorer
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/25/2018 Category: Service
Carmen said the service is personable, thorough, and the price is great.
This review was collected via phone interview by Customer Research Inc.

DA
Dave A.
Steilacoom, WA
Toyota Camry Solara
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/25/2018 Category: Service
Dave said everything is fine.
This review was collected via phone interview by Customer Research Inc.

AL
Ann L.
Tacoma, WA
Honda Pilot
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
05/23/2018 Category: Service
Ann said she continued to have a minor leak even after her last service.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
Lakewood, WA
Lincoln LS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
John said he was a previous customer. He has confidence in the service.
This review was collected via phone interview by Customer Research Inc.

MR
Michael R.
Washington
Mercury Mariner
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/19/2018 Category: Service
Michael said the employees were friendly and helpful. His vehicle is running well, so far.
This review was collected via phone interview by Customer Research Inc.

RS
Rae S.
Tacoma, WA
Toyota Camry
Verified Customer
Overall Rating 2/5Overall Rating 2/5rating 2rating 2rating 2
05/18/2018
Overpriced
They are very friendly however they definitely are not a very great shop. They quoted me almost 900 to get my brakes done. They said I need new front calipers, pads, and rotor. Along with rear brakes needing service and a brake fluid system flush. Went to another shop and was told I did not need new front calipers just new pads and rotors and told the rear brakes could use a service but they weren't in dire need and was quoted $550. Ultimately I took it to a friend who said the same thing as the 2nd shop and was able to do everything for $250 including an oil change. Lakewood transmission was trying to add in extra things that were not necessary. I will never return to this place.

ZK
Zach K.
Tacoma, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Zach said he is very happy with the service.
This review was collected via phone interview by Customer Research Inc.

JP
Josh P.
WA
Subaru Forester
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/17/2018 Category: Service
Josh said the service was outstanding.
This review was collected via phone interview by Customer Research Inc.

CR
Cody R.
Washington
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/15/2018 Category: Service
Cody said his transmission is running much smoother now.
This review was collected via phone interview by Customer Research Inc.

GE
Gigi E.
Lakewood, WA
Ford Expedition
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/13/2018
Courteous and informative
I appreciate their honesty n willingness to help where they could. Would definitely recommend to friends n family.

KH
Kaleb H.
Washington
Mercedes-Benz C-Class
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/10/2018 Category: Service
Kaleb said the staff did a really good job on his vehicle. The service was fast and easy. His vehicle works very well now.
This review was collected via phone interview by Customer Research Inc.

KM
Kainoa M.
Lakewood, WA
Chevrolet Cobalt
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
05/05/2018 Category: Service
Kainoa said this business was a great place to go to.
This review was collected via phone interview by Customer Research Inc.

DB
Dave B.
Orting, WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/24/2018 Category: Service
Dave said the employees did a great job.
This review was collected via phone interview by Customer Research Inc.

ZP
Zaal P.
Yelm, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/21/2018 Category: Service
Zaal said the employee working the front desk was very nice. Mike was honest and up front about the problems plaguing his engine. The mechanics were thorough and refused to release his vehicle until the next day, so the engine could cool completely.
This review was collected via phone interview by Customer Research Inc.

DB
David B.
Washington
Chevrolet Impala
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
David said the service was done in a timely manner and the cost was reasonable.
This review was collected via phone interview by Customer Research Inc.

CW
Chelsea W.
Washington
Hyundai Sonata
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/18/2018 Category: Service
Chelsea said the staff worked with her really well.
This review was collected via phone interview by Customer Research Inc.

EM
Eric M.
Auburn, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/14/2018 Category: Service
Eric said he was very happy with the business. The staff were up-front and honest with him.
This review was collected via phone interview by Customer Research Inc.

JB
James B.
Lakewood, WA
Chevrolet Suburban
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
04/12/2018 Category: Service
James said the mechanic always takes a personable approach which he really appreciates. He also goes over the monetary benefit of the job and goes way over and beyond.
This review was collected via phone interview by Customer Research Inc.

SS
Scott S.
Maple Valley, WA
Audi S5
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
04/12/2018 Category: Service
Scott said the business was better than other places he has been. There was an issue, however, during the service where he asked for both upper and lower arms to be done but only the upper ones were repaired. He thought he had settled on a price and repair request that the staff agreed with but because of miscommunication the repairs cost him an additional $700.
This review was collected via phone interview by Customer Research Inc.

Displaying Review 61 - 80 of 353 in total