Overview

Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5Overall Rating 4.7/5rating 4.7

357 Reviews

96% Would Recommend
Latest Review 7 days ago

Reviews


MM
Mac M.
Lakewood, WA
Jeep Grand Cherokee
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Mac said he is totally pleased with the service and the staff at this business. They are all super people.
This review was collected via phone interview by Customer Research Inc.

BP
Bob P.
Puyallup, WA
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
10/16/2017 Category: Service
Bob said this business provided great customer service.
This review was collected via phone interview by Customer Research Inc.

AS
Andera S.
Gig Harbor, WA
GMC Sierra 2500
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/29/2017 Category: Service
Spoke with John. He said this business took longer than he thought they would to diagnose his vehicle.
This review was collected via phone interview by Customer Research Inc.

JP
James P.
Washington
Cadillac Escalade ESV
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/29/2017 Category: Service
James said the owners always treat him well. They are very fair and they provide great service. They always guarantee their work. They are a pleasure to work with.
This review was collected via phone interview by Customer Research Inc.

RR
Rod R.
Washington
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/28/2017 Category: Service
Rod said they got him the parts he needed.
This review was collected via phone interview by Customer Research Inc.

IL
Irvin L.
Puyallup, WA
Ford Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Irvin said the business provides good service in a timely manner.
This review was collected via phone interview by Customer Research Inc.

JL
Joseph L.
Tacoma, WA
Nissan Altima
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/22/2017 Category: Service
Joseph said he did not have any problems. Everything was perfect.
This review was collected via phone interview by Customer Research Inc.

AD
Alexis D.
Olympia, WA
Chrysler Pacifica
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
09/20/2017
Spectacular customer service
The job got done quickly and efficiently. I am beyond confident in knowing Lakewood Transmission's team has the knowledge, ambition, expertise to complete the task at hand.

LL
Lance L.
Plainview, MN
Ford F-150
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
09/08/2017 Category: Service
Lance said that when this business worked on his vehicle they kinked a hose in his transmission which made it overheat. He had to take the vehicle to a second facility to have his transmission repaired.
This review was collected via phone interview by Customer Research Inc.

JF
John F.
University Place, WA
Ford Ranger
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
09/03/2017
Very professional!
Very professional. Gave information and estimate before proceeding with any repairs so there are no surprises. If any additional issues, will call before doing anything. Staff very friendly.
Karen M. from Lakewood Transmission Inc. responded on 09/06/2017

Thank you John for trusting us with your vehicle. We believe the best start to anything is honesty. Our goal is to build a trusting relationship with our customers.


DC
Dimitrius C.
Tacoma, WA
Dodge Charger
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/29/2017 Category: Service
Dimitrius said he is a big car guy so he always worries about his vehicle when he drops it off. He spoke with Tony and he made him feel very comfortable. As soon as he walked on the property it was well kept and clean. The lady at the front desk was kind and patient. She was very concerned with all of his needs.
This review was collected via phone interview by Customer Research Inc.

KW
Kyle W.
Spanaway, WA
Dodge Pickup
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Kyle said the employees are professional. They took his vehicle in quick, and they explained everything to him in detail.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 09/06/2017

Part of our job is to explain the issues with your vehicle so you can make an informed decision. Thank you Kyle for trusting us with your Dodge truck.


AM
Arron M.
Lakewood, WA
Mazda MX-6
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/25/2017 Category: Service
Arron said they were very good. They were very helpful, prompt and nice. They got him in and out just fine and they were on time with his appointment.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 09/06/2017

Thank you for bringing in your Mazda MX-6. We understand that your time is valuable so we always strive to get you in and out as soon as possible while also making sure that the work on your vehicle is done properly.


DS
Doug S.
Renton, WA
Pontiac Bonneville
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/23/2017 Category: Service
Doug said the employees were helpful and did what they said they were going to do.
This review was collected via phone interview by Customer Research Inc.

AS
Alex S.
Puyallup, WA
Chevrolet Silverado SS
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/17/2017 Category: Service
Alex said this business took care of his issues. They got him out in a timely manner. He was completely satisfied with his visit.
This review was collected via phone interview by Customer Research Inc.

KP
Katie P.
Lakewood, WA
Volvo XC90
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/12/2017 Category: Service
Katie said her experience with this business was amazing. They worked with her on scheduling and made it easy. Their prices were great and their turn around time was awesome. Everybody on staff was nice and her air conditioning is running wonderfully now. She appreciated their customer service, efficiency, prices and the results she got from them. It was all wonderful.
This review was collected via phone interview by Customer Research Inc.

EM
ELEANOR M.
Tacoma, WA
Overall Rating 1/5rating 1rating 1rating 1rating 1
08/11/2017
TRANSMISSION
I AM NOT HAPPY WITH THE SERVICE THEY CHANGE ME $700.00 FOR TAKE MY TRANSMISSION OUT. WOULD NOT PUT IT BACK TOGETHER PUT EVERYTHING IN THE BACK OF THE TRUCK WOULD NOT WORK WITH ME.THE TOW COMPANY YOW IT HOME AND IT ROLL DOWN THE HILL RAN OVER MY ANITA BROKE HER TOE HIT MY MR JOHN FENCE BROKE A WATER LINE HAVE TO PAY ANOTHER TOW TO REMOVE IT OUT OF MR JOHN YARD GOT TO PAY FOR THESE DAMAGE.I FEEL THEY SHOULD PUT IT BACK TOGETHER FOR THE MONEY I PAID.PEOPLES SAY NEED TO GO TALK TO A LAWYER NOT HAPP

EC
Ed C.
WA
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
08/11/2017 Category: Service
Ed said the staff were really good and very friendly. Kirsty was nice and the owners were very nice. They treated him like family.
This review was collected via phone interview by Customer Research Inc.

EM
Ely M.
Lakewood, WA
Toyota Highlander
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
08/09/2017 Category: Service
Ely said this was his first time at this business but he would recommend them for service.
This review was collected via phone interview by Customer Research Inc.

KC
Kailee C.
Tacoma, WA
Oldsmobile Alero
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
07/31/2017 Category: Service
Kailee said she didn't have any issues with this business. They got her vehicle in pretty quickly for the service.
This review was collected via phone interview by Customer Research Inc.
Karen M. from Lakewood Transmission Inc. responded on 09/06/2017

Kailee we appreciate you trusting us with your Oldsmobile Alero. We always aim to take care of you and your vehicle in a fast and friendly fashion.


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