Overview

Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5Overall Rating 4.76/5rating 4.76

379 Reviews

97% Would Recommend
76% Business Response
Latest Review 10 days ago

Reviews


JP
Jeff P.
Winchester, NH
Kia Forte5
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/13/2018 Category: Service
Jeff said the staff were customer-friendly, and this business is one of the best around.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/19/2018

Hi Jeff,

Thank you for the kind words about us! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

KT
Ken T.
Westmoreland, NH
Ford Escape
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/08/2018 Category: Service
Spoke with Lori. She said the business provided good service. The vehicle had to be towed and the man who picked it up was excellent. He was nice.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/09/2018

Thank you for the feed back on your recent service visit.  From all of us here at Leon's a big THANK YOU!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

KB
Kyle B.
Winchester, NH
Ford Focus
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
Kyle said the staff was very knowledgeable. They treated him well and even washed and vacuumed his vehicle.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/09/2018

Hi Kyle,

     Thank you for choosing Leon's for your automotive service needs.  It was great chatching up with you. Thank you for your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

DB
David B.
Stoddard, NH
Ford F-150
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/07/2018 Category: Service
David said the mechanics provided good service.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/08/2018

Hi David,
   
Thank you very much for responding.  I'm very glad we were able to get your f-150's transmission sorted out.  We appreciate the business! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

GW
Gareth W.
Surry, NH
Subaru Legacy (Natl)
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
03/05/2018 Category: Service
Gareth said the business provided prompt, friendly service.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/06/2018

Hi Gareth,

     you have been a long time customer and we appreciate it!  It's always our pleasure talking with you when you come in.  Again Gareth thank you very much!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

EA
Emily A.
Keene, NH
Kia Optima
Verified Customer
Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5Overall Rating 4/5rating 4
03/03/2018 Category: Service
Emily said that the business was pretty good overall.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 03/06/2018

Hi Emily,

    We understand that you can take your vehicle to any repair facility and just wanted to thank you for choosing us!  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

DP
DEVIN and ANDREA P.
Surry, NH
Honda Odyssey
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/23/2018
Home town service
Like always, quality done right
Ben R. from Leon's & J&L responded on 02/28/2018

Thank you very much for the kind words about our staff.  We appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

RZ
ROGER Z.
Keene, NH
Toyota Camry
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/22/2018
Zerba Camry
Was thrilled to have car vacuumed and you even washed the outside and the windows. Looks wonderful. Smelled great too. Thanks so much.
Ben R. from Leon's & J&L responded on 02/23/2018

Hi Roger,

   You're a great customer and we appreciate the feed back about your recent service.  As always we enjoy seeing you when you come in!

THANK YOU !

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

BL
BRUCE and DEBBIE L.
West Chesterfield, NH
Ford Edge
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/19/2018
Convenient and Handles all my Ford needs
Another unexpected battery failure with my 36 month battery which I had for much longer but did not realize it. Car would not start, was able to get to Leon's the next day and they replaced the battery without needing an appointment. Great value, service and support. Leon's is the place to go for all your vehicle's needs. Thanks for always being there.
Ben R. from Leon's & J&L responded on 02/23/2018

Hi Debbie,

     It's always my pleasure to take care of your vehicles service needs.  It was definitely great catching up with you.

Thank you very much for the feed back!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

FG
FRANK and PAT G.
Keene, NH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/18/2018
oil change - tire rotation
all was fine
Ben R. from Leon's & J&L responded on 02/19/2018

Hi Pat and Frank,

     I just wanted to take a moment to thank you for choosing Leon's for your vehicle service.

See you soon

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

MJ
Margaret J.
West Chesterfield, NH
Jeep Liberty
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/16/2018 Category: Service
Margaret said the facility has a pleasant atmosphere.
This review was collected via phone interview by Customer Research Inc.

GF
GIA F.
Keene, NH
Ford Escape
Verified Customer
Overall Rating 1/5rating 1rating 1rating 1rating 1
02/15/2018
Not a very friendly person working your desk...
I made an appointment...was on time...and told it would take 2 hours to do an oil change and a state inspection...which is advertised on your sign that "state" inspections are 19.99 ...that is false advertising....then I was told that my car uses a synthetic oil which was news to me....but what ever...that's fine...then they did not have a wiper blade for my very common ford escape....the rude guy at the desk said that they would not pass my car as the wiper blade did not clear the window...which was not true...but that's fine...no big deal....then I had to go get my own wiper blade as It was a Saturday and that's a tough day ???... whatever....I probably wont go back for anything.....but it was a learning experience....
Ben R. from Leon's & J&L responded on 02/16/2018

Hi Gia,

     Thank you for taking the time to talk with me about your recent service visit.  I would like to assure you I spoke to the party involved and it will NOT happen again.  I greatly appreciate the input.  Without it I would not be able fix the problem.   

Thank you and again my deepest apologies.

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

ET
Eric T.
New Hampshire
Mercedes-Benz S550
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/15/2018 Category: Service
Eric said everything went smoothly. They were quick and the price was right.
This review was collected via phone interview by Customer Research Inc.

KW
Kelly W.
Lakewood Township, NJ
Chevrolet Cruze
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/14/2018 Category: Service
Kelly said the staff were great. They were very quick to get her vehicle in and taken care of. They got her a ride to and from work, and the driver was nice. The guy at the register was very friendly and she didn't have any complaints.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/16/2018

Hi Kelly,

     Thank you for the feedback!  It's nice to hear from customers like you.  We look forward to seeing you next time!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

CK
Cynthia K.
West Chesterfield, NH
Honda Accord Coupe
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/12/2018 Category: Service
Cynthia said the employees were courteous. The provided prompt service. The work was efficient. Her service was perfect.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/15/2018

Hi Cynthia,

     I just want to take a moment to thank you for the feed back.  It's nice to here from customers like yourself.

Thank you for your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

SW
Steven W.
Keene, NH
GMC Sierra 3500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/09/2018 Category: Service
Steven said everything was clear and the mechanic was very honest and efficient.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/14/2018

Hi Steven,

I'm glad we were able to take care of the transfer case on you truck.  From all of us here at Leon's ... thank you for your Business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

DL
Dori L.
Winchester, NH
Honda CR-V
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Dori said Leon is great.
This review was collected via phone interview by Customer Research Inc.

KL
Katie L.
Troy, NH
Chevrolet Silverado 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Katie said the service was quick and easy. She had an appointment the same day she called in. It was a good visit.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/12/2018

Hi Katie,

     Thank you for chosing Leon's.  We appreciate your business!

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

MS
Matt S.
Keene, NH
GMC Sierra 1500
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Spoke with Linda. She said the roadside assistance got to her quickly and they were able to repair her vehicle really quickly.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/12/2018

Hi Matt and Linda,

    It was great seeing you again!  I hope the GMC works out for you over the Jeep.  Thank you for the business!  

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

RP
Renee P.
Jaffrey, NH
Audi TT
Verified Customer
Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5Overall Rating 5/5
02/06/2018 Category: Service
Renee said she recommends the business for service.
This review was collected via phone interview by Customer Research Inc.
Ben R. from Leon's & J&L responded on 02/12/2018

Hi Renee,

     You have been a loyal customer for many years and we just wanted to take a moment and say a big THANK YOU! 

Ben Russell
Owner 
Leon's and J&L
(603)357-7004

Displaying Review 161 - 180 of 379 in total